Staying at Ciragan Palace is truly like staying in a magnificent Ottoman palace - and the Kempinski is getting every detail right:
Be it the little dishes for the welcome gifts to the menu in the restaurant...
It's as beautifully done on the inside as on the outside.
You can't go wrong staying here, it's an experience in itself.
starstarstarstarstar M W
Absolutely disastrous condition of the room at a price of 2000 euros.
- In the bathroom, the shower glazing was leaking because a seal was broken. After one person took a shower, the whole floor of the bathroom was flooded
- The towel rack in the shower was totally bent and did not hold the towel properly.
- The drawers in the bathroom had very worn linings. This rounded out the disastrous condition of the bathroom.
- In the sleep reach the carpet was very dirty. Walking on it without shoes hygienically unacceptable.
- In addition the wooden floor was poorly repaired in several places and had holes.
- The TV showed a very weak picture, on which unfortunately nothing could be seen. Also information about the hotel was not readable.
- The balcony door could be closed. However, the locking of the door was defective. A reliable locking of the room was thus not guaranteed.
- Both key cards of the room opened the room after 12 to 15 attempts - very uncomfortable!
The best at the end: Due to a city marathon the next morning, we were recommended to check out at 5 am (!), because the hotel would not be accessible by cab later. Such a restriction should be announced before booking!
All together, list of defects is absolutely unacceptable for a hotel and a room in this price range.
Unfortunately, I just got as a reaction to the description of these grievances an offer for an upgrade at the next stay in this awful hotel, which I will certainly never redeem.
In my opinion, this is absolutely insufficient. Also an email to the office of Kempinski in Munich resulted in no usable reaction.
So, if you plan to visit Istanbul, do book another place!
star Robert H.
This hotel is in its own class, not comparable with any other hotel in the world. Located in the huge yard of an old Ottoman palace, right next to Bosphorus, it has an amazing view. Excellent service, amenities, food and location. Pricy but not ridiculously expensive.
starstarstarstarstar Yalin Meric
this hotel was a dream come true. everything was perfect. the location, staff and the room which had an breathtaking view of the Bosporus. they even arranged a surprise for my mothers birthday. I hope to come back to this hotel one day. Thank you so much for everything
starstarstarstarstar Beverly Willems
I had the best time! Everything was exceptional. The lobby was exquisite. The view was breathtaking. The food was great. The room was flawless. The service was timely, personable, and well thought through. It was magical!
To top the box, the concierge went above and beyond to know my taste and preferences. Delivered each and every time and surpassed the expectations. They literally were there round the clock and took good care of me. So very thoughtful.
Mr. Ugur, thank you for making my trip special!
starstarstarstarstar Souzan Ardalan
Excelente restaurante, culinária otomana, linda visão do Bosforo
starstarstarstarstar Solange Maris Prety
Hotel fantástico. Quartos amplos e com requinte. Muito bem localizado e próximo a um centro comercial. Final de tarde é muito bacana ficar no bar para tomar uma cerveja ou um Raki bem gelado (bebida local).acompanhado de Narguilé fantástico com muitas opções de aroma. (Incrível)!! O jantar no palácio é ótimo.... e excelente oportunidade para conhecê-lo para quem não está hospedado no hotel.
starstarstarstarstar Dr. Fabricio Yui
Lugar muito bonito
starstarstarstarstar Iago Costa
Tudo excelente, principalmente café da manhã
starstarstarstarstar Márcio Fernando
muito interessante
starstarstarstarstar Luis Jona
Um dos mais belos hotéis do mundo.
starstarstarstarstar Marco Moreira
Perfeito lugar. É um hotel em um castelo. Com um restaurante fantástico e um serviço impecável.
starstarstarstarstar Adriana Drinko
I was at the Gazebo lounge last week with my partner and wow what a place it was with friendly & professional team especially the gentleman called Sezgin was extremely helpful and polite he patiently helped us on deciding on what deserts to have. All the dessert and drinks we had were amazing they have topped all our expectations. We will definitely revisit whenever we are back in Istanbul the view of the Bosphorus was breathtakingly beautiful. I cannot recommend this place enough
starstarstarstarstar Yagmur Sumbul
Beautiful hotel, amazing services, we loved this place.
starstarstarstarstar Cielo Shelton
One of the best hotels in the world! I am proud of my ancestors
starstarstarstarstar Hasan Topuz
Best in Istanbul! Very good service and very friendly staff.
starstarstarstarstar Mustafa Mirkelam
Lujo, lujo y lujo. Trato muy amable
starstarstarstarstar Mábel Revilla
El único lugar en estambul donde piden papeles para entrar ( como que sin ellos te dejaran entrar al país lol)
starstar Rev. Martin Diaz
The decor,room,room view for phenomenal. Unbelievable. Although it’s an expensive hotel,but u feel u r living in luxury. Unfortunately service leaves much to b desired. They need to send their staff somewhere like four seasons for training!!!!!
starstarstarstar Ming Ling
Gran hotel de lujo! Las amenidades del mismo y el servicio verdaderamente inigualables. Las habitaciones son de muy buen tamaño y sugiero reservar con vistas al Bósforo. Amplia variedad de restaurantes dentro del mismo y servicios. Hemos disfrutado mucho nuestra estancia y sin duda volveríamos a hospedarnos aquí.
starstarstarstarstar Diego Poo
Its simple and quite poignant…. Just listen to one song… Billie Eilish “happier than ever.” This is the most fair/first/last review I could give and ever and will give. I would say the trip of a lifetime….. but i was alone. Family first. Oh….. important fact, dont think you’re hard and walk alone outside of this hotel. Obviously still alive. Way safer than NOLA or Vegas for the petite of heart.
starstarstar Eddie Currie
This is the most INCREDIBLE place I've ever stayed. The staff, the accommodation, the food everything was incredible time there. The concierge service is the best I've ever experienced in the world 🌎. If it didn't exist they made it happen. Every member of the staff made you feel like a King. I will absolutely be back to visit with them again
starstarstarstarstar Jimmy
The most overrated hotel on planet earth. Furniture all chipped, personal safe and AC literally from the 80s. Carpet so old and stained. Park view rooms aren’t park view, they’re views of the car park in front of the hotel. Breakfast selection is limited and the only quality products are the pastries. The pancakes and waffles are so dry. On numerous occasions I’d call the reception and no one would answer at all. Poor service. The only good thing about the hotel is the view by the Bosphorus. The worst value for money 1200 euros I’ve ever spent in my life.
star Nouria H
Emplazamiento espectacular, vistas inmejorables.
starstarstarstarstar Raúl Somoza
Es un palacio inmenso, coged energias y ganas que se anda mucho, pero es una visita obligada, la historia que recoge este edificio es muy importante, mas guarda reliquias que se regalaban entre reyes como la lámpara de araña de la sala principal
starstarstarstarstar Aleix Carri
Without doubt one of the most spectacular properties we have stayed at. Service out the top draw. Food and beverage selection outstanding. Rooms wonderful
starstarstarstarstar Gavin Levy
Maravillosa ubicación, al borde del agua azul y cristalina. La atención es personalísima y el servicio excelente. Las habitaciones invitan tanto al descanso como a una cena privada y romántica.
starstarstarstarstar Carlos GB
Não é um hotel, é um sonho de princesa!!!
starstarstarstarstar Flora Lourencine
Si os prima el Lugar id sin duda. Si vuestra prioridad es comer bien, yo buscaría otro lugar. El servicio correcto, atentos. La comida muy floja. Esta bien la presentación en plan realeza. Todo con cubertería de “plata” y cobre. El vino es carísimo y no tienen bueno.
starstarstar Mikel
Outstanding. Friendly staff, lovely breakfasts, an Olympic size pool, and a wonderful view of the Bosphorus. It is a resort hotel which has everything, including excellent spa facilities, multiple restaurants and bars. For the historically minded, I recommend a tour of the old palace.
starstarstarstarstar Andrew O'Shaughnessy
What a hotel!!
By the way, This hotel hosted Real Madrid FC in 2019.
starstarstarstarstar Ahmed Shallal
Realmente un palacio! Espectacular!Sólo fuimos a cenar. Por lo poco que vimos parece un hotel de más de 5 estrellas. Gran categoría en muchos aspectos. Además de ser enorme! Más no puedo decir, dado que solo cenamos. La comida del restaurante oriental Tugra, nos gustó mucho. No tengo experiencia en este tipo de lugares como para comparar, el precio es alto u$s 40.- por comensal, sin vinos ni postres. La calidad, los detalles, todo fue muy bueno! Lujo y sabores muy bien combinados. El salón y las visitas son maravillosos!
starstarstarstarstar Ignacio Duek
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