Booked one night stay here. Changed 3 rooms until it's acceptable. There's one light didn't work and the bedding is not set up at the first room was given. The mattress is stick out and out of shape at the second room and third room. The hotel is too old, even it was renovated, they still used the old mattress and they're all out of shape. Very surprised about their room quality. The final bill is incorrect. had to call them to correct the bill but the staff's attitude was not good. Do not recommend to stay at this hotel. Reservado uma noite de estadia aqui. Mudou 3 quartos até que seja aceitável. Há uma luz que não funcionou e a roupa de cama não está arrumada no primeiro quarto. O colchão está saliente e fora de forma no segundo quarto e no terceiro quarto. O hotel é muito antigo, mesmo reformado, ainda usavam o colchão velho e estão todos fora de forma. Muito surpreso com a qualidade do quarto. A conta final está incorreta. teve que ligar para eles para corrigir a conta, mas a atitude da equipe não foi boa. Não recomendo ficar neste hotel.
star Xiao Wang
Booked one night stay here. Changed 3 rooms until it's acceptable. There's one light didn't work and the bedding is not set up at the first room was given. The mattress is stick out and out of shape at the second room and third room. The hotel is too old, even it was renovated, they still used the old mattress and they're all out of shape. Very surprised about their room quality. The final bill is incorrect. had to call them to correct the bill but the staff's attitude was not good. Do not recommend to stay at this hotel.
star Xiao Wang
Crew service was outstanding, the only objection I have is there was not cleaning during my 2-nights stay, when I arrive to my room in the afternoon, it was exactly as I left in the morning. In my past stays the cleaning was also outstanding. Please do not decrease the room cleaning level. O serviço da tripulação foi excelente, a única objeção que tenho é que não houve limpeza durante a minha estadia de 2 noites, quando chego ao meu quarto à tarde, estava exatamente como saí de manhã. Nas minhas estadias anteriores, a limpeza também foi excelente. Por favor, não diminua o nível de limpeza do quarto.
starstarstarstar Alvaro Santos
Crew service was outstanding, the only objection I have is there was not cleaning during my 2-nights stay, when I arrive to my room in the afternoon, it was exactly as I left in the morning. In my past stays the cleaning was also outstanding. Please do not decrease the room cleaning level.
starstarstarstar Alvaro Santos
I’ve stayed here many times. I truly wish I could give it more than 3 stars but I can’t. The restaurant staff deserves 5 stars and I love that I can get Starbucks in the lobby every morning.Having said that…this is a tired hotel in need of renovations. My most recent example is last week- I checked in around midnight after landing at IAH. As soon as I walked in, the room smelled like heavy mold/mildew. They gave me a new room that had no iron in it. The rooms and carpet are patched together (literally, half-finished patchwork). The fitness room has no dumbbells under 40 pounds, no water or wipes to clean. And none of the business center computers worked after I asked the front desk.It’s disappointing because I like the location and feel this place has potential. But right now, it’s barely 3 stars. Fiquei aqui muitas vezes. Eu realmente gostaria de poder dar mais de 3 estrelas, mas não posso. A equipe do restaurante merece 5 estrelas e eu adoro poder obter Starbucks no lobby todas as manhãs.Dito isto ... este é um hotel cansado que precisa de reformas. Meu exemplo mais recente é na semana passada - fiz o check-in por volta da meia-noite depois de pousar no IAH. Assim que entrei, o quarto cheirava a mofo/mofo pesado. Eles me deram um novo quarto que não tinha ferro. Os quartos e o carpete são remendados (literalmente, patchwork semi-acabado). A sala de fitness não tem halteres com menos de 40 libras, sem água ou toalhetes para limpar. E nenhum dos computadores do centro de negócios funcionou depois que eu perguntei na recepção.É decepcionante porque gosto da localização e sinto que este lugar tem potencial. Mas agora, é apenas 3 estrelas.
starstarstar Mark Miller
The level of customer service at this hotel is exceptional. I stay her for business and when I checked in last, two of the staff remembered me and called me by name! Impressive and makes you feel warm and fuzzy! They have a Starbucks which is a MUST for me! LOL! O nível de serviço ao cliente neste hotel é excepcional. Eu fico com ela a negócios e, quando fiz o check-in pela última vez, dois funcionários se lembraram de mim e me chamaram pelo nome! Impressionante e faz você se sentir quente e confuso! Eles têm um Starbucks que é imperdível para mim! LOL!
starstarstarstarstar Shannon Hayes
The level of customer service at this hotel is exceptional. I stay her for business and when I checked in last, two of the staff remembered me and called me by name! Impressive and makes you feel warm and fuzzy! They have a Starbucks which is a MUST for me! LOL!
starstarstarstarstar Shannon Hayes
I’ve stayed here many times. I truly wish I could give it more than 3 stars but I can’t. The restaurant staff deserves 5 stars and I love that I can get Starbucks in the lobby every morning.
Having said that…this is a tired hotel in need of renovations. My most recent example is last week- I checked in around midnight after landing at IAH. As soon as I walked in, the room smelled like heavy mold/mildew. They gave me a new room that had no iron in it. The rooms and carpet are patched together (literally, half-finished patchwork). The fitness room has no dumbbells under 40 pounds, no water or wipes to clean. And none of the business center computers worked after I asked the front desk.
It’s disappointing because I like the location and feel this place has potential. But right now, it’s barely 3 stars.
starstarstar Mark Miller
The hotel was clean and perfect for what I needed. When I walked in, Tiffany was there to greet with a great smile. I left my keys on the counter by accident and she called my room to see if they were mine without me looking for them later. Service was a ten!! O hotel era limpo e perfeito para o que eu precisava. Quando entrei, Tiffany estava lá para me cumprimentar com um grande sorriso. Deixei minhas chaves no balcão por acidente e ela ligou para o meu quarto para ver se eram minhas sem que eu as procurasse depois. Serviço foi um dez!!
starstarstarstarstar Regular Guy
I worked with Tiffany and she was highly accommodating and nice. She went above and beyond with our concerns and answered all my questions. The rooms were clean, beds were comfy, and we enjoyed the pool during our stay. 5/5 would recommend this hotel, and make sure to ask for Tiffany. Thank you guys, we found our home away from home. Trabalhei com a Tiffany e ela foi muito atenciosa e simpática. Ela foi acima e além com nossas preocupações e respondeu a todas as minhas perguntas. Os quartos eram limpos, as camas eram confortáveis, e nós apreciamos a piscina durante a nossa estadia. 5/5 recomendaria este hotel, e certifique-se de pedir Tiffany. Obrigado pessoal, encontramos nossa casa longe de casa.
starstarstarstarstar Arturo Espinoza
The room was great. Nice and clean, comfy bed and pillows. The water pressure wasn't great but nothing to complain about for a man; a woman washing her hair, possibly. The staff was helpful when needed. I'd stay here again for sure. O quarto era ótimo. Bonito e limpo, cama confortável e travesseiros. A pressão da água não era grande, mas nada a reclamar para um homem; uma mulher lavando o cabelo, possivelmente. A equipe foi útil quando necessário. Eu ficaria aqui novamente com certeza.
starstarstarstarstar Matt Blackwell
The hotel was clean and perfect for what I needed. When I walked in, Tiffany was there to greet with a great smile. I left my keys on the counter by accident and she called my room to see if they were mine without me looking for them later. Service was a ten!!
starstarstarstarstar Regular Guy
I worked with Tiffany and she was highly accommodating and nice. She went above and beyond with our concerns and answered all my questions. The rooms were clean, beds were comfy, and we enjoyed the pool during our stay. 5/5 would recommend this hotel, and make sure to ask for Tiffany. Thank you guys, we found our home away from home.
starstarstarstarstar arturo espinoza
The room was great. Nice and clean, comfy bed and pillows. The water pressure wasn't great but nothing to complain about for a man; a woman washing her hair, possibly. The staff was helpful when needed. I'd stay here again for sure.
starstarstarstarstar Matt Blackwell
Me gustas mucho el establecimiento y muy accesible
starstarstarstar Enrique Gamez
Lugar muy limpio y ordenado , atención muy buena por parte del personal en general, y mi compatriota Oscar haceun gran trabajo ayudando a la gente latina que no tiene conocimientos de inglés, recomendado para latinos
starstarstarstarstar Duvan Ricardo Cardona Gonzalez
I actually really liked this hotel. I Booked It last minute after needing to relax after my cruise..The room smelled clean & fresh. The bed was so comfortable & I absolutely loved the couch. The vibe of the room was AMAZING Tiffany at the front desk was a great help!! I'll definitely recommend this location to my travel clients 😊. Na verdade, eu realmente gostei deste hotel. Reservei no último minuto depois de precisar relaxar após o meu cruzeiro.. O quarto cheirava limpo e fresco. A cama era tão confortável e eu absolutamente amei o sofá. A vibração do quarto era INCRÍVEL Tiffany na recepção foi uma grande ajuda!! Definitivamente vou recomendar este local aos meus clientes de viagem 😊.
starstarstarstarstar Jeana L
I actually really liked this hotel. I Booked It last minute after needing to relax after my cruise..The room smelled clean & fresh. The bed was so comfortable & I absolutely loved the couch. The vibe of the room was AMAZING Tiffany at the front desk was a great help!! I'll definitely recommend this location to my travel clients 😊.
starstarstarstarstar Jeana L
Todo muy limpio, bonito hotel!!
starstarstarstarstar Marco Antonio Breton Sanchez
Me encanto este lugar. ya que no tenia recervacion y encontre 2 cuartos para mi familia y yo cuartos juntos no fue dificil encontrar el lugar , esta muy limpio
starstarstarstarstar Marely Gonzalez
Muy bonito el hotel para alojarse con su familia completa y pasar un rato maravilloso
starstarstarstarstar Winfred Rabanales
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