I’ve stayed here many times in the past. This was our first trip stating there in 3 years and it has gone WAY downhill. The room was hot. The a/c was set at 70 and the room stayed at 75. Woke up sweaty. The elevator situation is terrible as well. We spent at least an hour total in our one night visit waiting on elevators. There were also a lot of signs that maintenance wasn’t being kept up. The hallways smelled musty and were hot, there were broken lights in the elevator, and the in room fridge didn’t work. We put 3 bottles of water in there and the next day they were room temp. The property is nice and great location but I probably won’t stay there ever again
starstarstar BigMinna
Check in was quick. Front desk was sweet and informative. The room was clean, but the AC did not work well. It never got below 71. The “mini fridge” is tiny. I was able to get small cans and water to fit. Elevators were not working part of the time. I heard several people say they got stuck. I had to take the stairs several times, but I was only on the 3rd floor so it wasn’t too bad. The pool area was good, but no working outdoor lights, which was concerning at night. The breakfast was good.
starstarstar Michelle Carter
The irony of it all: when you call they say it’s newly renovated well they must have cut costs everywhere. I checked in June 3rd at 615pm and by 4am in the morning i am checking out. The upgraded room i had, the air wasn’t working. It was hot and unbearable to sleep. The bed felt like i was sleeping on straws. As a traveling pharmacist, I’ve slept on better beds in cheaper hotels. This bed at the “Hilton” was hard, had no downy softness like most hotels and the pillows were horrible!!!!! Even in the hallways, it was HOT like an inferno. I don’t understand how anyone can sleep comfortably in conditions such as that. Save your money.
star Nkechi Ikediobi
Rip off alert!!! They charge $14 a night to park in their Non-valet, no parking garage, unsecure, SELF PARK LOT. what a joke! What service am I receiving for $14? Oh wait, NOTHING. This is a poor excuse for a money making scheme. At least make me feel like I am actually receiving something. Also, The mattress is comfortable, but the sheets are not soft and are hot. While they have tried to make the place nice, they are lacking in so many areas. I guess put that $14/night per car parking fee to good use and upgrade the sheets.
After reading other reviews, it seems like they arbitrarily change the amount they charge for parking. Ranges from $10 to $15. Not sure what is up with that other than it is a bogus charge.
Also, pretty sure our room was haunted. At 3am the speaker phone just turned on and we heard a loud dial tone and then it went off.
star jennifer crutcher
Enjoyed my stay here. It's a great location in Richardson. Hilton has done a great job with the rebrand/refresh of this building. It's clean and fresh, and the employees are so friendly and attentive. our room was clean and cozy, just the Hilton way. I do wish they would take out the bath tub showers and replace them with full walk in showers. I almost slipped and broke my neck taking a shower in the tub. In my older age these tub showers have really fallen out of my favor. The exterior of the hotel is really nice. Hilton has fully lit the parking areas so much better than they were before making for a safer feeling parking.
starstarstarstar Justin Magee
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