Had to leave a review because our experience was excellent. We were unfortunately stuck in Dallas due to a flight cancellation which left us without anything but the clothes on our backs for 24 hrs. Checked in and Brittany at the front desk was super kind and empathetic to our troubles. Gave us some necessities like toothpaste/toothbrushes etc. Room was amazing, clean. Only issue was when we walked in later after dinner and smelled very strong cigarette smoke from our neighbors. Notified the desk and they promptly sent maintenance who came to our room with apologies and moved us to a new room on a different floor. Very impressed with the level of service we received. Highly recommend this hotel.
starstarstarstarstar Alina d
Had to leave a review because our experience was excellent. We were unfortunately stuck in Dallas due to a flight cancellation which left us without anything but the clothes on our backs for 24 hrs. Checked in and Brittany at the front desk was super kind and empathetic to our troubles. Gave us some necessities like toothpaste/toothbrushes etc. Room was amazing, clean. Only issue was when we walked in later after dinner and smelled very strong cigarette smoke from our neighbors. Notified the desk and they promptly sent maintenance who came to our room with apologies and moved us to a new room on a different floor. Very impressed with the level of service we received. Highly recommend this hotel.
starstarstarstarstar Alina d
Beautiful hotel! The rooms were stylish and comfortable. The lobby was chic and the staff were wonderful. The property is very well done. Using the pool that is surrounded by metropolitan was a great experience. The way they designed and landscaped everything created privacy and a whole experience.
starstarstarstarstar Bethany Reinsch
Beautiful hotel! The rooms were stylish and comfortable. The lobby was chic and the staff were wonderful. The property is very well done. Using the pool that is surrounded by metropolitan was a great experience. The way they designed and landscaped everything created privacy and a whole experience.
starstarstarstarstar Bethany Reinsch
Beautiful hotel! The rooms were stylish and comfortable. The lobby was chic and the staff were wonderful. The property is very well done. Using the pool that is surrounded by metropolitan was a great experience. The way they designed and landscaped everything created privacy and a whole experience.
starstarstarstarstar Bethany Reinsch
Had to leave a review because our experience was excellent. We were unfortunately stuck in Dallas due to a flight cancellation which left us without anything but the clothes on our backs for 24 hrs. Checked in and Brittany at the front desk was super kind and empathetic to our troubles. Gave us some necessities like toothpaste/toothbrushes etc. Room was amazing, clean. Only issue was when we walked in later after dinner and smelled very strong cigarette smoke from our neighbors. Notified the desk and they promptly sent maintenance who came to our room with apologies and moved us to a new room on a different floor. Very impressed with the level of service we received. Highly recommend this hotel.
starstarstarstarstar Alina d
Worst experience I have ever had at a hotel. The hotel expected our party of four adults to sleep in one “king size” bed. After asking to be moved to a room with two beds (what we actually booked), we were informed that we “should’ve come a few hours earlier” because they had just sold their last room with two beds. i.E. they sold OUR room that we booked three weeks prior. Rather than being apologetic and accommodating, the hotel staff was rude and said there wasn’t much they could do to help. The front desk staff were content with letting two grown men sleep on the cold, wooden FLOOR for two nights. We asked for a cot and were told there wasn’t any available. Being that this was one of the busiest weekends in Dallas (TX-OU Weekend), there wasn’t any other place to stay. Luckily, a kind maintenance staff overheard our situation and informed us that the front desk was wrong - there was a cot available. The front desk then got upset and asked us to practically rat out the young man. As a way to “make it up to us” we were told by Cole that we would have a $100 food and beverage credit in addition to free valet for the weekend. Upon checking out, we were informed that there was “miscommunication” and the only thing we would receive is a $100 credit for the entire weekend. When asked why he went back on his word, Cole stated he didn’t remember. Andi, the “front office manager” was absolutely horrible to work with. She was disrespectful and provided the worst customer service any of us had ever received in hospitality.Every time we walked by the front desk, we overheard customers in similar situations complaining with no help or accommodations from staff. We left extremely disappointed and are encouraging our friends and family to never stay at The Pittman Hotel. Don’t waste your money on this place.
star Reagan N Conner
Terrible customer service. I made a reservation for 4 adults and was put in a room with 1 KING bed. For 4 PEOPLE. we were “compensated” with $100 food and beverage credit and complimentary valet parking for our 2 night stay but upon check out ANDI argued with us that we only got $100 so we were charged $92 for parking. I have never been so disrespected or unimpressed with customer service in my life. I would rate this hotel 0 stars if I could.
star Ashley Simon
Terrible customer service. I made a reservation for 4 adults and was put in a room with 1 KING bed. For 4 PEOPLE. we were “compensated” with $100 food and beverage credit and complimentary valet parking for our 2 night stay but upon check out ANDI argued with us that we only got $100 so we were charged $92 for parking. I have never been so disrespected or unimpressed with customer service in my life. I would rate this hotel 0 stars if I could.
star Ashley Simon
Worst experience I have ever had at a hotel. The hotel expected our party of four adults to sleep in one “king size” bed. After asking to be moved to a room with two beds (what we actually booked), we were informed that we “should’ve come a few hours earlier” because they had just sold their last room with two beds. i.E. they sold OUR room that we booked three weeks prior. Rather than being apologetic and accommodating, the hotel staff was rude and said there wasn’t much they could do to help. The front desk staff were content with letting two grown men sleep on the cold, wooden FLOOR for two nights. We asked for a cot and were told there wasn’t any available. Being that this was one of the busiest weekends in Dallas (TX-OU Weekend), there wasn’t any other place to stay. Luckily, a kind maintenance staff overheard our situation and informed us that the front desk was wrong - there was a cot available. The front desk then got upset and asked us to practically rat out the young man. As a way to “make it up to us” we were told by Cole that we would have a $100 food and beverage credit in addition to free valet for the weekend. Upon checking out, we were informed that there was “miscommunication” and the only thing we would receive is a $100 credit for the entire weekend. When asked why he went back on his word, Cole stated he didn’t remember. Andi, the “front office manager” was absolutely horrible to work with. She was disrespectful and provided the worst customer service any of us had ever received in hospitality.Every time we walked by the front desk, we overheard customers in similar situations complaining with no help or accommodations from staff. We left extremely disappointed and are encouraging our friends and family to never stay at The Pittman Hotel. Don’t waste your money on this place.
star Reagan N Conner
Worst experience I have ever had at a hotel. The hotel expected our party of four adults to sleep in one “king size” bed. After asking to be moved to a room with two beds (what we actually booked), we were informed that we “should’ve come a few hours earlier” because they had just sold their last room with two beds. i.E. they sold OUR room that we booked three weeks prior. Rather than being apologetic and accommodating, the hotel staff was rude and said there wasn’t much they could do to help. The front desk staff were content with letting two grown men sleep on the cold, wooden FLOOR for two nights. We asked for a cot and were told there wasn’t any available. Being that this was one of the busiest weekends in Dallas (TX-OU Weekend), there wasn’t any other place to stay. Luckily, a kind maintenance staff overheard our situation and informed us that the front desk was wrong - there was a cot available. The front desk then got upset and asked us to practically rat out the young man. As a way to “make it up to us” we were told by Cole that we would have a $100 food and beverage credit in addition to free valet for the weekend. Upon checking out, we were informed that there was “miscommunication” and the only thing we would receive is a $100 credit for the entire weekend. When asked why he went back on his word, Cole stated he didn’t remember. Andi, the “front office manager” was absolutely horrible to work with. She was disrespectful and provided the worst customer service any of us had ever received in hospitality.Every time we walked by the front desk, we overheard customers in similar situations complaining with no help or accommodations from staff. We left extremely disappointed and are encouraging our friends and family to never stay at The Pittman Hotel. Don’t waste your money on this place.
star Reagan N Conner
Terrible customer service. I made a reservation for 4 adults and was put in a room with 1 KING bed. For 4 PEOPLE. we were “compensated” with $100 food and beverage credit and complimentary valet parking for our 2 night stay but upon check out ANDI argued with us that we only got $100 so we were charged $92 for parking. I have never been so disrespected or unimpressed with customer service in my life. I would rate this hotel 0 stars if I could.
star Ashley Simon
Absolutamente surpreendente. Eu trabalho na hospitalidade e tenho padrões ALTOS. Saí de outro hotel porque não estava à altura e vim para o Pittman. Mencionei que tinha acabado de fazer o check-out em outro hotel e, durante o check-in, Abby disse: "Lamento que você tenha tido uma experiência ruim em outro lugar!" o prosseguiu para ter certeza de que eu tinha um quarto adorável e um coquetel de cortesia. O hotel era SUPER limpo, a tecnologia era atualizada, a piscina de tamanho perfeito, pessoal incrível ... GO.
starstarstarstarstar Megan Ziegelbein
Primeiro, as qualidades qood. Tudo é limpo e arrumado, e a equipe é muito cordial também. Resturaunt era muito bom e alimentos / bebidas eram excelentes, a cama era confortável. Meus contras. Embora a cama fosse confortável, boa sorte para dormir devido a estar bem na rua dos olmos e ter que ouvir os carros e motocicletas correndo a noite toda. Em segundo lugar ... o ar condicionado desligava pelo menos uma vez por hora mais ou menos, acordava suando e tinha que ligar novamente o ar condicionado e resfriar o quarto (sim, meu cartão estava no slot). Na manhã seguinte, questiono a condição do sistema AC e me disseram que o AC é ativado por movimento, então, aparentemente, certifique-se de estar dormindo para manter o AC ligado. Fiquei acordado a noite toda devido a esses dois fatores, então se você está procurando um quarto de hotel agradável, tranquilo e fresco, eu diria que procure outro lugar. Fora isso, tudo era bom e limpo e a equipe foi muito simpática.
starstarstar Kris Kardum
Primero las buenas cualidades. Todo está limpio y ordenado, y el personal también es muy amable. El restaurante era muy agradable y la comida y las bebidas eran geniales, la cama era cómoda. Mis contras. Aunque la cama era cómoda, buena suerte para dormir debido a que estaba justo en la calle Elm y tenía que escuchar los autos y las motocicletas corriendo toda la noche. En segundo lugar ... el aire acondicionado se apagaba al menos una vez cada hora aproximadamente, se despertaba sudando y tenía que volver a encender el aire acondicionado y enfriar la habitación (sí, mi tarjeta estaba en la ranura). A la mañana siguiente cuestioné la condición del sistema de aire acondicionado y me dijeron que el aire acondicionado está activado por movimiento, así que aparentemente debes asegurarte de estar durmiendo activamente para mantener el aire acondicionado encendido. Estuve despierto TODA la noche debido a estos dos factores, por lo que si está buscando una habitación de hotel agradable, tranquila y fresca, diría que busque en otro lado. Aparte de eso, todo estaba bien y limpio y el personal era muy amable.
starstarstar Kris Kardum
Absolutamente increible. Trabajo en hostelería y tengo ALTOS estándares. Salí de otro hotel porque no estaba a la altura y vine a The Pittman. Le mencioné que acababa de registrarme en otro hotel y, mientras me registraba, Abby dijo: "¡Lamento mucho que hayas tenido una mala experiencia en otro lugar!" El procedió a asegurarse de que tuviera una habitación preciosa y un cóctel de cortesía. El hotel estaba SUPER limpio, la tecnología estaba actualizada, la piscina de tamaño perfecto, el personal increíble ... GO.
starstarstarstarstar Megan Ziegelbein
Absolutely amazing. I work in hospitality and have HIGH standards. I left another hotel because it was not up to par and came to The Pittman. I mentioned that I had just checked out of another hotel and while checking me in, Abby said "I'm so sorry you had a bad experience somewhere else!" the proceeded to make sure I had a lovely room and a complimentary cocktail. The hotel was SUPER clean, technology was up-to-date, the perfect size pool, incredible staff... GO.
starstarstarstarstar Megan Ziegelbein
First the qood qualities. Everything is clean and tidy, and the staff is very firendly as well. Resturaunt was very nice and food/drinks were great, bed was comfortable. My cons. Although the bed was comfortable, good luck getting sleep due to being right on elm street and having to hear the cars and motorcycles racing all night. Secondly...the air conditioner shut off at least once an hour or so, would wake up sweating and had to turn back on the ac and re cool the room (yes my card was in the slot). Next morning I question the condition of the AC system and I was told the AC is motion activated, so apparently you have make sure to be active sleeper to keep the AC on. I was up ALL night due to these two factors, so if youre looking for a nice quiet and cool hotel room, I would say look elsewhere. Other than that everything was nice and clean and the staff was very friendly.
starstarstar Kris Kardum
Amei meu quarto. Eu tinha uma suíte que era absolutamente legal! Pessoal foi amigável. Eu dei ao hotel um 4 em vez de um 5 porque não tinha micro-ondas ou tábua de passar no quarto. Diferente do hotel foi ótimo. Supera minha pontuação original de alguns dias atrás! Estacionamento pago sem manobrista não é uma caminhada ruim também.
starstarstarstar Calvin McCoy
Pessoal é ótimo. O único problema é encontrar o estacionamento próprio. Seu valet basicamente feito para fazer. O que foi bom ter depois de usá-lo. Mudou de ideia depois de usá-lo. Irá marcar como Hotel favorito em que estive. Irá reservar novamente ... o pátio na parte de trás é bom para relaxar e assistir a vida noturna. As crianças adoraram as scooters que têm e que podem usar.
starstarstarstarstar Lance weeks
El personal es genial. El único problema es encontrar estacionamiento propio. Básicamente estás hecho para hacer valet. Lo cual fue bueno tenerlo después de usarlo. Cambió de opinión después de usarlo. Marcaré como hotel favorito en el que he estado. Volveré a reservar ... el patio en la parte de atrás es agradable para relajarse y ver la vida nocturna. A los niños les encantaron los patinetes que tienen en los que pueden andar.
starstarstarstarstar Lance weeks
Me encantó mi habitación. ¡Tenía una suite que era absolutamente agradable! El personal fue amable. Le di al hotel un 4 en lugar de un 5 porque no tenía microondas ni tabla de planchar en la habitación. Aparte de ese hotel era genial. ¡Supera mi partitura original de hace unos días! El estacionamiento de autoservicio tampoco es un mal paseo.
starstarstarstar Calvin McCoy
Loved my room. I had a suite that was absolutely nice! Staff was friendly. I gave hotel a 4 instead of a 5 because I didn’t have a microwave or Ironing board in room. Other than that hotel was great. Beats my original score from a few days ago! Self pay parking is not a bad walk as well.
starstarstarstar Calvin McCoy
Staff is great. Only issue is finding self park. Your basically made to do valet. Which was nice to have after using it. It changed my mind after using it. Will mark down as favorite Hotel I've been to. Will book again...the patio in back is nice to relax and watch the nightlife. Kids loved the scooters they have that they can ride around on.
starstarstarstarstar Lance weeks
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