Very clean and personable staff. Feel like you should be paying more to stay here
starstarstarstarstar camron Achilli
Amazing place to stay! Comfortsble, Private, relaxing, and very clean! We will definitely be staying here again. Beautiful!! Absolutely loved our time here. **And not even one annoying knock on our door early in the morning like everywhere else we've stayed!!
starstarstarstarstar Danielle Johnson
I have NEVER had to deal with a situation as we have while staying here. Our account was wrongfully charged not once, not twice but 3 times, putting our account over $1000 dollars in the negative not including the fees associated with the negative balance. This stay was a business trip of 2 weeks so you can imagine the total cost. They had the company card on file as well as our personal to pay for items bought in the lobby. We have not been given a straight answer as to why our personal card keeps getting charged. They say they don’t understand. We get that mistakes happen, however the lack of concern on the hotel MANAGERS part (Jenette) blows my mind. She won’t return my husbands phone calls. It is the same for the GM (Justin) we have left messages with him and haven’t received any communication! My husband is miles away from home, working with no money because of their mistakes! They haven’t offered one single thing other than some of the food they have in the lobby (microwave meals and finger foods). This highly upsets me! At the LEAST they could have given him a gift card or something to be able to buy sustainable food or have at least one good meal at a local restaurant. Had they done more to show some compassion, I could have overlooked the issue. This is a huge deal, you cannot do business and have costly mistakes like this, that impacts a persons financial situation to this degree! Other than that, the hotel is nice and clean and great amenities. The non-management staff is wonderful.
star Adrian Windham
Quarto é agradável e moderno e os funcionários foram muito simpáticos. A senhora do café da manhã é muito útil também. A fruta que eles servem no café da manhã é totalmente fresca também, o que é ótimo!Infelizmente, o hotel não aplica a política de máscara facial durante esta pandemia COVID sensível. Funcionários foram vistos sem máscara facial. Cerca de 60% dos convidados (adultos e crianças) não usavam máscaras faciais, apesar dos cartazes na parede dizendo que "cobertura facial" é obrigatória, a maioria dos dispensadores de desinfetante para as mãos também estavam fora.Nós ficamos em outras propriedades do IHG na semana passada e a outra propriedade estava definitivamente levando essa pandemia e a saúde dos hóspedes mais a sério.Esta avaliação é baseada na nossa estadia durante 15/10.
starstar Ellie L.
La habitación es bonita y moderna y el personal de recepción fue muy amable. La señora del desayuno también es muy útil. La fruta que sirven en el desayuno también es absolutamente fresca, ¡lo cual es genial!Lamentablemente, el hotel no aplica la política de mascarillas durante esta delicada pandemia de COVID. Se vio al personal sin máscara facial. Aproximadamente el 60% de los invitados (adultos y niños) tampoco usaban mascarillas a pesar de los carteles en la pared que decían que "cubrirse la cara" es obligatorio, la mayoría de los dispensadores de desinfectante de manos también estaban fuera.Nos alojamos en otras propiedades de IHG la semana pasada y la otra propiedad definitivamente se estaba tomando esta pandemia y la salud de los huéspedes más en serio.Esta revisión se basa en nuestra estadía durante el 15/10.
starstar Ellie L.
Room is nice and modern and the front staff was very friendly. The breakfast lady is very helpful as well. The fruit they serve at breakfast is utterly fresh too which is great!Unfortunately the hotel does not enforce the face mask policy during this sensitive COVID pandemic. Staff was seen not wearing face mask. About 60% of the guests (adults and kids) weren’t wear face masks either despite the posters on the wall saying “face covering” is mandatory, most of the hand sanitizer dispensers were out as well.We stayed at other IHG properties last week and the other property was definitely taking this pandemic and the guest health more seriously.This review is based on our stay during 10/15.
starstar Ellie L.
Very nice place. The bed is comfortable. The pool is open year round. The room had a fridge, stove and microwave. No Oven.
starstarstarstarstar Korrin Francis
I stayed at this Hotel for 5 months and there wasn’t a day that I didn’t feel comfortable, taken care of, and appreciated. Bill the GM goes above and beyond making the guest feel welcomed and taken care of. Hailey at the front desk was amazing and is always smiling and helping out any way she can.
starstarstarstarstar Cole Ballard
Este lugar é fantástico, limpo e novíssimo! Nós ficamos uma noite para estar perto de uma reunião de trabalho. Tivemos muito espaço e tudo estava limpo e agradável. A suíte teve uma cozinha com refrigerador de tamanho convencional, forno de microondas e 2 bocas fogão. A cozinha foi abastecido com pratos, toalhas e o básico (sabão, toalhas de papel, etc). Nós tivemos dois quartos separados (1 cama king size, o outro com 2 camas queen size) e 2 banheiros. A suíte foi muito confortáveis com vários termostatos para manter todos felizes. Meus filhos jogavam na piscina aquecida e ao ar livre e na banheira de hidromassagem à noite. Eles estavam confortáveis (embora ainda seja inverno) e se divertiram. O café-da-manhã de cortesia também foi fantástica. Uma grande variedade de itens de café-da-manhã. As crianças adoraram a estação de waffle que mesmo tinha polvilha a mistura (que sabia que era uma coisa) .a equipe foi excepcional e amigável. Já estamos olhando datas para retornar para uma estadia mais longa!
starstarstarstarstar Dana Jensen
Excelente tod, muy buena atencion ,las personas que trabajan para el hotel son muy educadas y serviciales,las instalaciones del hotel todas son nuevas👍👌
starstarstarstarstar Juan Infante Munoz
¡Este lugar es fantástico, limpio y completamente nuevo! Nos alojamos una noche para estar cerca de una reunión de trabajo. Teníamos un montón de espacio y todo estaba limpio y agradable. La suite tenía una cocina con un refrigerador grande, un microondas y una estufa con dos quemadores. La cocina estaba equipada con platos, toallas y lo básico (jabón, toallas de papel, etc.). Teníamos dos habitaciones separadas (1 cama king, la otra con 2 camas) y 2 baños. La suite era muy cómoda con varios termostatos para mantener a todos contentos. Mis hijos jugaban en la piscina climatizada al aire libre y en el jacuzzi por la noche. Estaban cómodos (aunque aún es invierno) y se divirtieron. El desayuno gratuito también fue fantástico. Una gran variedad de productos para el desayuno. A los niños les encantó la estación de gofres, que incluso tenía pizzas para mezclarse (quién sabía que eso era una cosa). El personal fue excepcional y amable. ¡Ya estamos buscando fechas para volver para una estancia más larga!
starstarstarstarstar Dana Jensen
This place is fantastic, clean, and brand spanking new! We stayed one night to be nearby for a work meeting. We had plenty of room and everything was clean and nice. The suite had a kitchen with a full size refrigerator, microwave, and 2 burner stove top. The kitchen was stocked with dishes, towels, and the basics (soap, paper towels, etc). We had two separate bedrooms (1 king bed, the other with 2 queens) and 2 bathrooms. The suite was very comfortable with multiple thermostats to keep everyone happy.My kids played in the heated, outdoor pool and hot tub at night. They were comfortable (although it's still winter) and had fun. The complimentary breakfast was also fantastic. A great variety of breakfast items. The kids loved the waffle station which even had sprinkles to mix in (who knew that was a thing).The staff was exceptional and friendly. We are already looking at dates to return for a longer stay!
starstarstarstarstar Dana Jensen
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