Very disappointing.Front desk was dishonest about room upgrades, despite my platinum status and the hotel being less than 50% occupied.As much as I travel, especially on a Monday, upgrades are relished and an act of appreciation.To be denied is disappointing and comes with consequences.That’s a warning to seasoned travelers.The rest of the hotel was fine.So my review is negative to mixed. Muito decepcionante. A recepção foi desonesta sobre upgrades de quarto, apesar do meu status de platina e do hotel estar com menos de 50% de ocupação. Por mais que eu viaje, especialmente na segunda-feira, os upgrades são apreciados e um ato de agradecimento. Ser negado é decepcionante e traz consequências. Isso é um aviso para viajantes experientes. O resto do hotel estava bem. Portanto, meu comentário é negativo a misto.
starstar Hank Moody
Very disappointing.Front desk was dishonest about room upgrades, despite my platinum status and the hotel being less than 50% occupied.As much as I travel, especially on a Monday, upgrades are relished and an act of appreciation.To be denied is disappointing and comes with consequences.That’s a warning to seasoned travelers.The rest of the hotel was fine.So my review is negative to mixed.
starstar Hank Moody
If you are attending Minute Maid Park for any reason and need a place to stay, look no further. The Westin Houston Downtown is directly across the street and offers valet parking so your unnecessary car is attended to at all times. The service for all your needs is above excellent, and any questions through text is immediately answered. The rooms are very clean, the on-site restaurant is excellent, and although there is no pool, exercise is obtained through the quality weight room. One of the quietest and more restful rooms it has been my pleasure to reside in. Five stars. Se você estiver participando do Minute Maid Park por qualquer motivo e precisar de um lugar para ficar, não procure mais. O Westin Houston Downtown fica do outro lado da rua e oferece estacionamento com manobrista para que seu carro desnecessário seja atendido o tempo todo. O serviço para todas as suas necessidades está acima de excelente, e qualquer dúvida através de texto é respondida imediatamente. Os quartos são muito limpos, o restaurante no local é excelente e, embora não haja piscina, o exercício é obtido através da sala de musculação de qualidade. Um dos quartos mais tranquilos e tranquilos em que tive o prazer de residir. Cinco estrelas.
starstarstarstarstar Mel
Stopped by for drinks and a snack before a concert at Minute Maid Park.The bar staff were hustling to provided great service.The drinks were good and reasonably priced and the food was great.Luis, our server, was excellent.Great place to pre and post game after an event.Bonus points - bathrooms were spotless and well appointed. Parado para bebidas e um lanche antes de um show no Minute Maid Park. A equipe do bar estava se apressando para fornecer um ótimo serviço. As bebidas eram boas e com preços razoáveis e a comida era ótima. Luis, nosso servidor, foi excelente. Ótimo lugar para pré e pós jogo após um evento. Pontos de bônus - os banheiros eram impecáveis e bem decorados.
starstarstarstarstar Jeff Gifford
Great spot to stay. The valet service is fast, the customer service is absolutely amazing. But our favorite thing about our stay was the restaurant and bar near the lobby. The prices were great, the servers were amazing, and the taste was delicious. Will definitely return here for date nights. Ótimo local para ficar. O serviço de manobrista é rápido, o atendimento ao cliente é absolutamente incrível. Mas a nossa coisa favorita sobre a nossa estadia foi o restaurante e bar perto do lobby. Os preços eram ótimos, os servidores eram incríveis e o sabor era delicioso. Definitivamente vou voltar aqui para noites de data.
starstarstarstarstar Jorge Rubio
Valet and staff were absolutely amazing! I have never received such good customer service from a hotel. My boyfriend and I booked a weekend trip from NC to get a feel for Houston and go apartment hunting, and I’m glad we can across this place!Restaurant food was so delicious, as were the drinks from the bar. Even with a full house in the lobby we were serviced pretty quickly. The employee who checked us in even gave us a list of recommendations for apartments, which was super helpful and sweet! The customer service here is impeccable, the room was clean, easy check and and check out, no surprise fees, valet is super courteous and fast, I have no complaints and highly recommend! Manobrista e equipe foram absolutamente incrível! Nunca recebi um atendimento tão bom de um hotel. Meu namorado e eu reservamos uma viagem de fim de semana de NC para ter uma ideia de Houston e procurar um apartamento, e estou feliz por podermos atravessar este lugar! A comida do restaurante era tão deliciosa, assim como as bebidas do bar. Mesmo com a casa cheia no lobby fomos atendidos bem rápido. O funcionário que fez o check-in até nos deu uma lista de recomendações de apartamentos, o que foi super útil e doce! O atendimento aqui é impecável, o quarto estava limpo, check and check out fácil, sem taxas surpresa, manobrista é super cortês e rápido, não tenho reclamações e recomendo!
starstarstarstarstar Chekera
If you are attending Minute Maid Park for any reason and need a place to stay, look no further. The Westin Houston Downtown is directly across the street and offers valet parking so your unnecessary car is attended to at all times. The service for all your needs is above excellent, and any questions through text is immediately answered. The rooms are very clean, the on-site restaurant is excellent, and although there is no pool, exercise is obtained through the quality weight room. One of the quietest and more restful rooms it has been my pleasure to reside in. Five stars.
starstarstarstarstar Mel
Valet and staff were absolutely amazing! I have never received such good customer service from a hotel. My boyfriend and I booked a weekend trip from NC to get a feel for Houston and go apartment hunting, and I’m glad we can across this place! Restaurant food was so delicious, as were the drinks from the bar. Even with a full house in the lobby we were serviced pretty quickly. The employee who checked us in even gave us a list of recommendations for apartments, which was super helpful and sweet! The customer service here is impeccable, the room was clean, easy check and and check out, no surprise fees, valet is super courteous and fast, I have no complaints and highly recommend!
starstarstarstarstar Chekera
Stopped by for drinks and a snack before a concert at Minute Maid Park. The bar staff were hustling to provided great service. The drinks were good and reasonably priced and the food was great. Luis, our server, was excellent. Great place to pre and post game after an event. Bonus points - bathrooms were spotless and well appointed.
starstarstarstarstar Jeff Gifford
Great spot to stay. The valet service is fast, the customer service is absolutely amazing. But our favorite thing about our stay was the restaurant and bar near the lobby. The prices were great, the servers were amazing, and the taste was delicious. Will definitely return here for date nights.
starstarstarstarstar Jorge Rubio
Good location across from the ballpark, and friendly employees at the Front Desk and bar. Here's why I'm leaving a dismal 2 start rating:Approximately 15-20 minutes after checking out, my wife noticed that our son left his pillow, w/ customized pillow case in the room. Yes, this is *his* fault, but my wife immediately called and spoke with Security, in which they promised to have someone call back. No return phone call.My wife proceeds to call back two additional times. One employee said that we'd have to pay to have it sent back. Ok, fine. The employee never called back to confirm shipping. My wife called back a fourth time, and still they failed to call back, as promised.Listen-I get it; my son made a mistake, but we called back literally minutes after leaving (We just got on I45), and the room hadn't even been cleaned yet.What's disturbing, other than the fact, my son's customized pillow case (more sentimental than anything) is gone, it's the fact that each employee has failed to live up to their promise to call back. Horrible customer service, and not what I'd expect from a Westin property.I will now have to file a complaint with corporate, and I now consider this an act of theft. Boa localização em frente ao estádio e funcionários simpáticos na recepção e bar. Eis por que estou deixando uma classificação inicial sombria de 2:Aproximadamente 15 a 20 minutos após o check-out, minha esposa percebeu que nosso filho deixou seu travesseiro, com fronha personalizada no quarto. Sim, isso é culpa *dele*, mas minha esposa imediatamente ligou e falou com a Segurança, na qual eles prometeram que alguém ligaria de volta. Nenhum telefonema de retorno.Minha esposa continua a ligar de volta duas vezes. Um funcionário disse que teríamos que pagar para tê-lo enviado de volta. Tudo bem. O funcionário nunca ligou de volta para confirmar o envio. Minha esposa ligou de volta pela quarta vez, e ainda assim eles não retornaram, como prometido.Ouça, eu entendo; meu filho cometeu um erro, mas ligamos de volta literalmente minutos depois de sair (acabamos de entrar na I45), e o quarto ainda não havia sido limpo.O que é perturbador, além do fato de que a fronha personalizada do meu filho (mais sentimental do que tudo) se foi, é o fato de que cada funcionário não cumpriu sua promessa de ligar de volta. Atendimento ao cliente horrível, e não o que eu esperaria de uma propriedade Westin. Agora vou ter que registrar uma reclamação na empresa, e agora considero isso um ato de roubo.
starstar Scott Biggerstaff
Wonderful place, no exaggeration. Great guest greeting upon arrival, great hotel security, front desk was amazing!Will definitely rebook and revisit! Use Expedia for the best experience, the agents are top notch! Lugar maravilhoso, sem exageros. Ótima saudação aos hóspedes na chegada, ótima segurança do hotel, recepção foi incrível!Definitivamente vai remarcar e revisitar! Use a Expedia para ter a melhor experiência, os agentes são de primeira qualidade!
starstarstarstarstar Ms
Excelente hotel muy recomendable
starstarstarstarstar Adan Palomeque
Wonderful place, no exaggeration. Great guest greeting upon arrival, great hotel security, front desk was amazing!Will definitely rebook and revisit! Use Expedia for the best experience, the agents are top notch!
starstarstarstarstar Ms
Good location across from the ballpark, and friendly employees at the Front Desk and bar. Here's why I'm leaving a dismal 2 start rating:
Approximately 15-20 minutes after checking out, my wife noticed that our son left his pillow, w/ customized pillow case in the room. Yes, this is *his* fault, but my wife immediately called and spoke with Security, in which they promised to have someone call back. No return phone call.
My wife proceeds to call back two additional times. One employee said that we'd have to pay to have it sent back. Ok, fine. The employee never called back to confirm shipping. My wife called back a fourth time, and still they failed to call back, as promised.
Listen- I get it; my son made a mistake, but we called back literally minutes after leaving (We just got on I45), and the room hadn't even been cleaned yet.
What's disturbing, other than the fact, my son's customized pillow case (more sentimental than anything) is gone, it's the fact that each employee has failed to live up to their promise to call back. Horrible customer service, and not what I'd expect from a Westin property. I will now have to file a complaint with corporate, and I now consider this an act of theft.
starstar Scott Biggerstaff
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking a room. This website will compare thousands of hotel sites and typically will have prices much cheaper compared to others! Thank me later! This resort is one of my favorites in the area. I've been staying here for a very long time. If you choose this place you won't regret it.The Westin Houston Downtown was a great place to stay. The rooms were comfortable and large enough that I never felt cramped. The service was great. As I was in town for a conference, hosted at The Westin, I wound up spending a lot of time in the hotel. The catering was amazing - food as good as The Palm or Mortons frankly. WiFi speeds were slow and there were no wired connections in the room. I wound up tethering my laptop to my phone for the majority of the stay. The only complaint I had was the construction noise in the building. Someone, somewhere was doing construction work. It radiated throughout the building. Não se esqueça de usar ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm ao reservar um quarto. Este site irá comparar milhares de sites de hotéis e normalmente terá preços muito mais baratos em comparação com outros! Me agradeça mais tarde! Este resort é um dos meus favoritos na área. Estou aqui há muito tempo. Se você escolher este lugar, não vai se arrepender.O Westin Houston Downtown foi um ótimo lugar para ficar. Os quartos eram confortáveis e grandes o suficiente para que eu nunca me sentisse apertado. O serviço foi ótimo. Como eu estava na cidade para uma conferência, realizada no The Westin, acabei passando muito tempo no hotel. O catering foi incrível - comida tão boa quanto The Palm ou Mortons francamente. A velocidade do Wi-Fi era lenta e não havia conexões com fio no quarto. Acabei amarrando meu laptop ao meu telefone durante a maior parte da estadia. A única reclamação que tive foi o ruído de construção no edifício. Alguém, em algum lugar, estava fazendo um trabalho de construção. Irradiava por todo o edifício.
starstarstarstarstar Luis Pena
Bar y restaurante, buena vida nocturna , excelenteubicación y servicio
starstarstarstarstar Josue Aaron Peña
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking a room. This website will compare thousands of hotel sites and typically will have prices much cheaper compared to others! Thank me later! This resort is one of my favorites in the area. I've been staying here for a very long time. If you choose this place you won't regret it.
The Westin Houston Downtown was a great place to stay. The rooms were comfortable and large enough that I never felt cramped. The service was great.
As I was in town for a conference, hosted at The Westin, I wound up spending a lot of time in the hotel. The catering was amazing - food as good as The Palm or Mortons frankly.
WiFi speeds were slow and there were no wired connections in the room. I wound up tethering my laptop to my phone for the majority of the stay.
The only complaint I had was the construction noise in the building. Someone, somewhere was doing construction work. It radiated throughout the building.
starstarstarstarstar Luis Pena
Las almohadas un poco blandura todo lo demás de lo mejor¡ y su ubicación exelente
starstarstarstarstar Silvia Samano
Habitaciones amplias y confortables. Excelente buffet. Muy buena atención por parte del personal.
starstarstarstarstar Pedro Neme
Hermoso hotel. Céntrico. Muy cerca del minute Maid Houston. Hacen los mejores huevos benedictinos!! Van muchos jugadores de béisbol a hospedarse ahí.
starstarstarstarstar Barbara Gaytan
Me encantó muy buena ubicacion, excelente servicio y sobre todo muy bonitas habitaciones.
starstarstarstarstar Gerardo Alejandro García Archuleta
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