brilliant way to see the city hop on off service
starstarstarstarstar Chris Keech
We have enjoyed our stay here in Barcelona.
But we have not been satisfied with the stay in this appartment, and the service.
First of all, it took 6-7 mails to find out how we could pay for our stay. When we came late thursday Night to the building, it was very difficult finding the appartment, as there was no instructions. We woke up three neighbors (2 older Ladies ) trying to find it. And they all said it happend often, and were very tired of it!
Then there was the problem with the blankets. It was so bad service! The two people without a blanket were freezing during the Night!
We wrote in the first mail, that there was only 2 blankets and that we had looked in all the closets. But still you mailed 3-4 times to ask the same question! We spent a lot of the Day, trying to find free wi-fi, to answer all your mails, so we could get a blanket! And Then you answered, that you would bring it the Day after?! We had to sleep 3 people in one bed to keep warm!
Another thing is that the toilet was broken. The refrigiator was broken. A chair was broken. There were only 5 chairs.
AND Then the taxi couldn't Pick us up. It is true that the Road was closed, But there was cars driving on the street behind the building! And the taxidriver could have parked close by, and walked over to get us. Also it was a Big event happening, so why did they not know that the Streets would be closed? Luckily, we manged to get to the AirPort in time.
We have never experienced so much bad service...
star Wenche Eliassen
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