We've got this hotel booked for July. Unfortunately, our flight has been already cancelled.i asked about a refund as we won't be able to get there. The manager called Irena said basically that they aren't going to refund the money even though we won't be able to travel. I understand they have rights to do like that however where are the morals in it? Our hotels in Cyprus and Portugal have refunded the money within a week as they want to keep a good name. Not recommending this hotel, be careful if the next wave of COVID19 hits, they don't give you the money back.
My reply to your message:
As I mentioned previously, Yes you are right I have chosen a non refundable option however I believe, this is about the morals and keeping a good name of your hotel as this is your commercial for your future visitors. In this situation our other hotels in Qatar, Cyprus or Portugal had a right to make exactly the same statement as yours as we've booked non refundable rooms in those countries however all of them have been in touch with us before our request about fully refunded cancellation. We did not need to ask about it, they refunded by their wills.
I will not be able to use a voucher with a pregnant wife, or even a newly born baby by the time we shall be able to go abroad. Your voucher would make sense if the expire date would state December 2024.
star Ziggy S
Cosy, very kind services, tasty breakfast Close to the center
starstarstarstarstar Szymon Szymon
Nice hotel in the middle of Smichov, walking distance to all great spots around including the New Smichov mall. Breakfast menu could do with more variety
starstarstarstar Jacky R
Our family stayed for 3 days in the hotel. The staff were friendly and helpful. The room was clean and comfortable for our family. The breakfast options were great. Overall a very positive experience for us.
starstarstarstarstar Debanjon Dhar
A very money valuable +3 star hotel. Good Service 24h. Breakfast, clean room and with character hotel in a good way.
starstarstarstarstar Susanna Bärgård
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