One of the best Pizza's in Japan!
starstarstarstarstar Ashley Mohabir
The staff here get an A+ for service, even for someone like me who didn't stay with them.
My son and I came here for a pizza dinner on our last night in Hakuba. The hotel has the custom of patrons taking their shoes off at the entrance, and using the slippers provided inside the hotel and restaurant. The food was excellent, and the lady at the bar even gave the TV remote for us to choose what to put on.
Anyway, post dinner, I couldn't find my shoes anywhere. We soon realized that someone else accidentally took my Timberland shoes instead of theirs when they left the hotel for the evening. The biggest problem was, these were the only pair of shoes I was carrying in Japan.
The staff kicked into action. One of the drivers thought she knew who's shoes they were, and ran to the restaurant where she thought he was. Unfortunately, that didn't work out. They then lent me one of their own gum boots so I had something to wear, and had a second driver drop us home. They also took my phone number, and have promised to call if the person comes back this evening. Fortunately, the person did, and I got a call later in the evening. I offered to come collect them immediately, but the lady at the reception dropped them off at my hotel.
I think any organization can learn about first rate service here. The hotel was completely not at fault here, but several of their staff went out of their way to help. I'm really grateful for their help, and I absolutely HAVE to stay here next time, simply to support such awesome people. I hope you do the same.
starstarstarstarstar Siddharth Mohan
Pizza and beers were yum after a big day skiing!
They can do deliveries as well if you don’t want to leave the lodge.
starstarstarstarstar morris fuller
Cosie little motel. Comfortable warm room, good breakfast and pizza. Unfortunately the motel is run by backpackers besides the friendly manager. In some instances I would overhear their loud conversations between themselves or other backpackers they have invited over where they would swear etc which I thought was unprofessional. One night a few of the staff were outside our bedroom window drunk at 3am smoking and laughing keeping us awake. My ski goggles went missing one morning from the drying room and when I complained they magically reappeared that night.
starstarstar Jordyn Till
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