This was our first time visiting this chain of hotels and sadly our first evening was not a pleasant experience. We are therefore unlikely to ever use them again in the future.
We were issued room number 2006. All seemed initially fine. Unfortunately, as the night progressed the room got unbearably hot. No air con was available in the room as the batteries had been removed from the wall control. There was another control but it had no instructions on how to use it. We nevertheless switched it on and tried it on different settings. It however made little improvement in reducing the intense heat. We opened the window onto the internal void but this too had little impact on reducing the temperature. In the middle if the night my Garmin device had the room temperature at 30°C, far too high to comfortably sleep at.
To make matters worse, at around 6am the smell of cigarette smoke started to drift in from our open internal window. This was then followed by noise from other guests.
We were left with no option but to ask reception for another room for our second night's stay. Thankfully the lady on reception quickly allocated us another room (3009). This had an external window.
We of course have to pack then unpack our luggage again but it is worth the hassle.
Neither my partner nor I had anywhere near a proper first night's rest. As a consequence, we did not feel up to doing all the activities we had planned to do the following day. Disappointingly, we ended up spending most of the time resting due to lack of sleep from the previous evening.
In our opinion, we should not have been allocated an internal room in the first instance when rooms with external windows were available. Saving energy by avoiding using air conditioning is paramount in these times. Having made the decision to issue us with an internal room, it was the hotel's responsibility to ensure that the air conditioning was fully functional prior to letting it out. The hotel's failure to do so meant that our vacation was disappointingly compromised.
star antonio jones
Disappointed/Decepcionada. The standard room had an odour to it.view was of wall of next building. Upgraded to suite. No dressing table. Poor lighting. Bed linen needed renewing. Aircon blew directly onto person sleeping on right side. The upgrade suite was not special other than view outside which was only partial.
starstar Bernadine Davis
Clean en suite room with shower over bath so bathing was possible. Big, comfy bed. Mini bar fridge in room which was useful for overnight storage of picnic bits. Very close to Plaza del Torico which is central hub of town and all main sights and towers easily accessible.
starstarstarstarstar Karen Walker
Nice and clean hotel. The room was standard, they provided tooth paste, shampoo, etc which is nice in case you forgot something. The breakfast was good, composed of pastry, fruits, tea, coffee, juices. The price reflects the overall service, which makes it a good deal. However it lacks something special to make it 5 stars. Also the sound isolation is not great, you are likely to ear noises from the outside.
starstarstarstar Pierre-Antoine Ganaye
This hotel has a great location right on the main plaza in Teruel which is in the centre of the historical town. The rooms are comfortable but nothing too special (though we just got a standard room) and the breakfast was standard. But since we were only there one night, the location was the most important thing and this was perfectly positioned.
starstarstarstar Anthony Morris
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