Love this hotel. Beautiful lobby with huge waterwall ... the executive lounge floor has a great happy hour spread. Service at the lobby bar was great with great recommendations on available scotch. Also was lucky to be there during a Highland Park tasting event.
starstarstarstarstar Jean-Michel Pranno
Pretty disappointing experience. During check in we waited for almost 10 minutes while our passports were copied and then check in seemed to take another 15 minutes.
Our did not seem clean. All of the surfaces - table tops and cupboards were grimy.
Bottled water in the room was clearly from the tap. It had the same smell and taste as tap water. As soon as you open the bottle you could smell it. It is fine to use tap water if it is properly filtered and treated but in this case something must be wrong.
We have had great experiences staying at other Shangri-La hotels and at other 5 star hotels in Taiwan. Unfortunately this stay did not meet our expectations of the brand or of Taiwan
starstar Peter Meurs
Overall experiences was wonderful in the hotel. My mind straightaway compares your hotel with that in Taipei, so, yours need some polishing up and that includes the sober looking mall too.
starstarstarstarstar Ramesh Rajasekaran
This is still our favourite hotel in Tainan. Honestly it is quite an old hotel and many parts are dated and need refurbishment. However for its location and the fact that it has a great swimming pool it scores quite high in our priority list.
We like the double king size room with club access. These rooms are massive and easily accommodates a family of 4.
So far I have not found another hotel that can take its place. I just wish they can do a round of refurbishment to freshen up the place!
starstarstarstar J Yeh
Room feels dusty and the children keeps coughing in the morning.
Breakfast feels too much like a cantina. The coffee machines were never working (had to be refilled, or cleaned etc).
Coffee is really so so, definitely not 5 star style.
Breakfast food selection is wide but not very high quality. I would rather have less choice but better products.
Waiting time was too long at the front desk. You have to open more counters
One tap on a sink was leaking and the bathtub shower hear literally exploded when we turned the water on the first time, splashing a lot of water everywhere (I had to screw it back myself).
Other than that location is good, nice view and mostly professional staff.
Definitely not 5 star experience.
starstarstar Pierre E.
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