Great location, nice accommodation, wonderful breakfast buffet and easy communication via Whatsapp. Unfortunately, you can hear the street very well in the room.
starstarstarstar Celina Bos
Our experience from the beginning has been horrible at Sonder Rome Piazza Venezia. When we first checked into the hotel we were able to hear private conversations from other guests clearly from how thin the walls are. This is an invasion of privacy to us and the other guests. The second day at our stay, we were woken up by the sound of construction right on top of our heads (constant hammering). This went on for hours non stop from 7:30AM-3:30PM. When we brought this up to Sonder they said that the banging should stop. Our third day we were woken up once again, to the sound of construction. Sonder said that they cant do anything about it since that isnt “their fault” and cant do anything about the thin walls between their rooms. They refused to accommodate us or even compensate us in any way for the inconvenience even though we showed them a video of how bad the noise was and have reported the privacy issue multiple times. They offered a bit of “Sonder credits” which is no use to us because we will never be booking with them ever again. After being yelled at by customer service over the phone (even though we’re the ones that havent been feeling comfortable this whole trip) I knew I needed to warn others about this company. I dont ever leave bad reviews but please run away from Sonder if you are thinking of booking with them. I wouldnt want anyone to experience what weve experienced especially when you are on vacation.
star taem kadimi
Excellent hotel , excellent location lots of great cafes and restaurants around. The picture and apartment was an exact replica. The Sonder team are a great help. Really enjoyed my stay at Sonder and the apartment was very clean and up to standards.
starstarstarstarstar Ilaria Nwachi
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