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star star star star star East Camelback Road, 6000, Scottsdale, Arizona 85251, United States
Fiz o check-in para uma estadia de quatro noites na última quinta-feira 15/11, depois de voar de San Antonio, Texas. Eu reservei uma estadia com dois meses de antecedência para uma suíte executiva de um quarto, com varanda com vista para o resort. O que era para ser uma estadia agradável e luxuosa em um quarto incrível, para desfrutar do serviço de quarto e champanhe no meu aniversário se tornou uma decepção total! O quarto que nos foi dado tinha vista zero. Era uma sala horrível que dava para todos os lados dos edifícios adjacentes. Sem árvores, sem grama, sem jardim, sem montanha camelback, sem saguaro, sem piscina ... edifícios de concreto! Eu não reservei esta estadia para ser em uma selva de concreto. O quarto não foi limpo de acordo com os meus padrões, geladeira suja, etc. Falta de decoração, muito nada assombroso. Não estou totalmente convencido de que eles nunca usam este quarto para hóspedes devido ao seu estado.A gerência repetidamente me disse que todos os quartos estavam lotados e que poderiam me oferecer um crédito de US $ 400 no resort para comida e bebida. Depois de duas noites, eles nos colocaram no quarto que, para começar, deveria ter sido nosso. Depois de gastar $ 4k para uma estadia de quatro noites em um hotel cinco estrelas, fomos aproveitados e ferrados pela gerência e este hotel. Não é uma experiência agradável ou positiva.
Hotel muito bonito. Várias paisagens diferentes.
I checked in for a four night stay last Thursday 11/15, after flying in from San Antonio, Texas. I booked a stay two months in advance for a one bedroom, executive suite, with a balcony with a resort view. What was supposed to be a nice luxurious stay in an amazing room, to enjoy room service and champagne for my birthday turned in to a total disappointment! The room we were given had zero view. It was a horrible room that faced on all sides the adjacent buildings. No trees, no grass, no garden, no camelback mountain, no saguaro, no pool…concrete buildings! I didn’t book this stay to be in a concrete jungle. The room wasn’t cleaned to my standards, dirty fridge, etc. Lack of decor, very underwhelming. I am not totally convinced they don’t ever use this room for guests due to its condition. Management repeatedly told me that all rooms were booked solid and they could offer me a measly $400 resort credit for food and beverage. After two nights they put us in the room I assume should have been ours to begin with. After spending $4k for a four night stay at a so called five star hotel, we were taken advantage of and screwed over by management and this hotel. Not a pleasant or positive experience.
Recebi um vale-presente de $ 200. Nos últimos 19 meses com a pandemia, não passamos muito tempo viajando ou em resorts. Quando liguei para falar sobre o uso do meu cartão-presente de $ 200, disseram que ele havia expirado e que não havia nada que pudesse ser feito. Eu tinha certeza de que um estabelecimento como o fenício estava abrindo exceções, considerando a pandemia e os serviços limitados, viagens e todas as recomendações de saúde. Pedi que o representante me encaminhasse a um gerente para que eu pudesse explicar. Eu estava dentro de um mês da data de validade. Demorou Denise, Diretora de Relações Públicas e Marketing, vários dias, senão uma semana para retornar minha ligação, mas ela estava ouvindo quando finalmente ligou, então eu não me importei. Ela pediu que eu mandasse uma foto porque os cartões-presente não expiram. Ótimo, não me importei tanto com a demora, no entanto, ela me enviou um e-mail logo após receber a foto e disse que este cartão expira e que eles não estavam abrindo exceções devido à pandemia, limitações de viagens e recomendações de saúde. ELA DISSE QUE O CARTÃO ESTAVA "FORA DE CIRCULAÇÃO HÁ ANOS". EXPERIU APENAS ALGUNS DIAS, NÃO ANOS. NÃO COMPRE UM CARTÃO DE PRESENTE DO FENICO. Não consigo dizer a meu marido que foi dinheiro desperdiçado.
I received a gift card for $200. The last 19 months with the pandemic we have not spent time traveling or at resorts. When I called about using my $200 gift card I was told it expired and there was nothing that could be done. I thought for sure an establishment like the Phoenician was making exceptions considering the pandemic and limited services, travel, and all health recommendations. I asked that the representative forward me to a manager so I could explain. I was within a month of the expiration date. It did it take Denise, Director of Public Relations and Marketing, several days, if not a week to return my call, but she was listening when she finally did call so I didn't mind. She asked that I send a picture because gift cards do not expire. Great, I didn't mind the delay so much, however she emailed me shortly after receiving the photo and said this card does expire and they were not making any exceptions due to pandemic, travel limitations, and health recommendations. SHE STATED THE CARD WAS "OUT OF CIRCULATION FOR YEARS". IT WAS JUST EXPIRED A FEW DAYS, NOT YEARS. DO NOT BUY A GIFT CARD FROM THE PHOENICIAN. I can't bring myself to tell my husband it was wasted money.
This hotel is not what it used to be! This hotel doesn’t pay it’s employee’s that well! If a company would like to retain employees then they should offer better wages and benefits to their employees. This is a nice hotel. But, it has lost the glamour of the old days! I would not recommend staying here there are so many more nicer and luxurious hotel’s to choose from out here in the Phoenix area!!
It was a very nice birthday gift from my husband. On Open Table the dress stated Formal Attire. There were many guests in shorts, t-shirts, swimwear cover-ups. I had on dress pants and a blouse before we left for our reservation. I changed to a dress before we left in respect to their attire statement. Once we arrived to our reservation, I realized I didn't need to worry that I was under dressed and could have worn my dress pants and blouse and my new purse, which I was keeping for a special occasion. ☺
Upscale resort with amazing service. The pools are excellent. The main pool has a water-park quality slide and a kids area with different places to splash around and get wet in case the little ones can't swim yet. Also nearby a wading pool. On the second level they have an adults only pool for a more relaxed atmosphere. Finally on the lower level nearest the spa is the Mother of Pearl pool ,which I Iearned ,was actually inlaid with mother of pearl tile when it was built in the 1920's. The staff is excellent!! Very attentive and accommodating. One can reserve a cabana or order meal on their smart phone and truly get the "full service". . money well spent.
Lo mejor de lo mejor recomendadisimo.
Muy agradable y muy buen servicio en todo momento 👍
Muy bonito y muy limpio
What an amazing resort!!!!!! This place is not only beautiful but very clean and spacious. We were blown away by our stay, the staff was absolutely amazing also. They have taken all the steps at the resort to make sure guests feel safe and comfortable. Hand sanitizer bottles on every corner on the hotel, by elevators, by entry ways, etc. Masks are required as well. We were nervous to vacation due to covid19 and this resort went above and beyond to where we felt extremely comfortable. This resort has some amazing pools, 9 of them! The fitness center is the best we've ever seen on the resort. Tons of tennis courts, amazing golf course, etc. We will be back!
The hotel and facilities have been updated the past couple of years even though the resort was already spectacular. The staff is very competent and friendly and have become our friends over the years. The spa is absolutely beautiful. The new health club facility is exceptional. The pools are gorgeous. The redone golf course is a beautiful facility. J & G Steakhouse is an excellent upscale restaurant. The Phoenician Tavern is a nice restaurant on the golf course which replaced Relish, the previous bistro. Mowery and Cotton, the newest restaurant is the only disappointment at the resort. This resort is a must almost every year for us. I highly recommend staying at the Phoenician.
3 nights of luxury! Professional and friendly staff. Kaylee at the front desk helped us find our ideal upgrade room and very helpful at providing us information. The hotel location is perfect, next to camel back mountain and Scottsdale. Amenities are limited (pools and golf only). Rooms were clean and spacious. Tavern and Marketplace have excellent food selection (and coffee!), too bad the Steakhouse was still closed. If I already had an excellent experience with limited amenities/dining options, what more if they are fully operational?! Will definitely comeback and stay here longer!
We stay a couple of nights in an executive room in February, and it was a great experience. Friendly and professional staff will assist you with anything that you needed. They had great amenities and breakfast. Speaking in breakfast well, the breakfast was spectacular. They had all kinds of breakfast, and it was indeed delicious as well. A 5-star rated!
Tea time at the Phoenician is that special treat for my wife. I make the reservation and place it in her google calendar. Not long after a surprise kiss comes back in my direction. Day of the reservation involves getting cleaned up and dressed up. Slacks, nice polo and my Allen Edmond dress shoes. She goes all in. Flowing dress, full makeup and jewels. Hit the Phoenix art museum for a couple hours then it's off to tea time. We arrive to be seated by the professional friendly staff. Choose our teas from the menu. I love the variety of finger sandwiches. Sipping tea and soaking in the atmosphere while pianist plays for our pleasure. When you had your fill of finger sandwiches plating is taken away. Scones arrive on new plates with devonshire cream and choice of jam. Unwinding with your significant other while viewing the beautiful landscaping through floor to ceiling windows. Then the plates are removed again while deserts are brought to the table being the final course to tea time. This is the best tea time in Arizona
de los lugares más exclusivos de la zona, muy padre toda la atención y un lugar para relajarse maravilloso.
Phoenichion. Es. Muy. Bonito. Mmuy. Elegante. M. A. Tocado. Ser. Parte. Estructura. Y. Estoy. Ayi. Trabajando. Toda. Via
Excelente, muy lindo lugar cuenta con todos los servicios y muy bien ubicado. Un poco caro.
Fue muy agradable
Horrible ! Podemos escuchar a Los vecinos gritando y haciendo relajo en su cuarto toda la noche , una pesadilla sabiendo que segun uno va a pasar la noche como familia a un "luxury hotel" , nos hicieron subir por un elevador viejisimo y por la parte donde solo pasa el personal debido a que sus elevadores no servian , una total pesadilla ya que tenemos 3 hijos 1 bebe ,maletas y carreolas , no nos avisaron que el hotel estaba bajo remodelacion y solo tiene una alberca abierta que esta en pesimo estado , mejor ir a un motel cualquier que perder su diner ,horrible experiencia
East Camelback Road, 6000, Scottsdale, Arizona 85251, United States
Disfrute de todas las comodidades del famoso Phoenician Resort: el campo de golf, restaurantes y mucho más, todo ello combinado con todas las comodidades propias del hogar.
