Comfy but not much is nearby to do in terms of unique Miami culture. There are plenty of restaurants, shops, movie options, and commercial amenities nearby.
starstarstar Darcy Edson
The service is fast and the staff is courteous. The hotel is very, very clean and quiet. I have nothing to complain about.The bathroom is immaculate. The sheets don't smell dirty, they are clean and you can smell the freshness out of them. I recommend this hotel to anyone looking for a Clean PLACE for a good moment.
starstarstarstarstar Marsen Belotte
Being that I travel often personally and professionally, I spend many nights in hotel rooms. I am loyal to the Hilton brand because I have a level of expectation when it comes to service, amenities, and cleanliness. When booking specific locations, amenities are extremely important to me, only because those vary based on location, service and cleanliness should be a constant.
After discovering this location on the app, I was excited and eager to visit. In my travels, locations with executive lounges are extremely important to me. The complimentary beverages and snacks are nice gestures of appreciation for Diamond members, but most importantly, they prevent you from purchasing the overly-priced item in the "pantry" (it is customary and standard that Hilton properties with executive lounges provide snacks and refreshments).
Out of all my hotel options, I booked this specific location for that reason, executive lounge access. Upon arrival, I met with a woman at the front desk. I was booked for a room with 2 queen beds, but I asked if space was available for me to switch to a room with a king bed instead, being that I was traveling alone. She made it seem like such a feat to check for available rooms and "upgrade" me. Being that it wasn't a big deal to me, I told her "not to worry", I'll keep the room that was initially selected for me.
After checking in and obtaining my key, I was told about breakfast, the pool, Starbucks, and the executive lounge. Being that the executive lounge was in view and it was only 4 pm (too early for dinner), I decided to visit the executive lounge for a light snack and beverage. After entering the lounge, I was surprised by empty counters (cafe machine) and coolers filled with purified water (It is customary for Hilton executive lounges to have both spring and purified water). Being that I was confused by the empty, dull, and uninviting space, I walked back to the front desk to inquire about the "condition" of the executive lounge.
I spoke with a gentleman about my disappointment in space they considered the "Executive Lounge", and that I booked this location specifically for the purpose of having access to a functional executive lounge. He essentially stated that "it is what it is", so I asked to speak with a supervisor, he stated "what exactly do you need to speak with him about", I stated that "I wanted to address my disappointment in the advertised amenities". After expressing my disappointment to George (front desk supervisor), and him stating that management axed the complimentary refreshments because of someone taking excessive amounts of item from the lounge, he had the same "what do you want me to", "it is what it is" attitude.
So, let me get this straight. Management decided to stop providing beverages and snacks in the executive lounge (that is essentially what it is there for), because someone took COMPLIMENTARY items. The amount of money one must spend in order to be granted access to the lounge is nothing compared to the cost of providing snacks and beverages to valued guests, regardless if a few may take advantage of their benefit.
I wasn't expecting anything outside of what I paid for. I did not expect George to make snacks and beverages magically appear, but I did expect him to care enough to "Make it Right", being that I paid for this reservation with the expectation of receiving what is advertised and expected. I know my executive lounge expectations sound trivial, but what other benefits does a Diamond member really get at this location? I do not usually benefit from the complimentary breakfast because I am out of the door by 630 am.
After being "brushed off" by the front desk staff, I called the Diamond desk to express my disappointment. After conversing with the Diamond desk and them calling the front desk to "make sense" of their executive lounge, by way of the Diamond desk rep, George wanted to offer me a comp appetizer at the on-site restaurant. NO THANKS.
star Brandon Allen
Business trip but brought family w/so personal too. From front desk (Grace is awesome!)->room srvc->grounds/amenities->restaurant Table55 (Pablo&Miguel & young girls the are the best! Made my son extremely happy every morning by bringing him his special fruit bowl. They’re service totally wowed me) all was above & beyond. Incredible memories and definitely will share! Thank you Hilton!!!
starstarstarstarstar Lyla Reza
Nice accommodations. There is a Starbucks inside, as well as a resturant/bar. We especially liked the door greeter/mascot. Please let this cat stay, she is as cute as a button. The bed was too hard for me. A heavenly bed 3" topper is needed to make this stay perfect.
starstarstarstar Don Francis
I’ve stayed a few times while visiting the medical arts building nearby. If you will be at any of the surrounding medical buildings this is the place to stay. I just walked, but they do have a shuttle that is constant looping around the complex and stops at the hotel.
The full Starbucks is a nice touch. Like other reviewers noted, the breakfast is a bit boring but on my last visit they kicked the breakfast up a notch and added some unique chef dishes such as empanadas. They also added smoked salmon and the topping that go along with that. Breakfast very enjoyable now!
starstarstarstarstar Meagan Dykes
Not what I have come to expect from the Hilton brand. Very disappointed with this stay and the lack of effort to make it better. Ruined what was supposed to be a fun family getaway. I will definitely choose a different hotel next time I'm in that area.
starstar annetteandboys akaPrincess
Super clean rooms, quick check-in & out. Convenient location in Kendall next to malls and expressway. Also the staff is very knowledgeable and friendly.
starstarstarstarstar Jorge Joya
Great place to stay. Would definitely recommend staying there if you need to be in this area, the fitness room and business center were a great help. Didn't have time to get in the pool, but it looked really refreshing. Breakfast was really good, standard but made a waffle and put fruit and nuts on top.
starstarstarstarstar Robert Williams
The hotel was fantastic. We really enjoyed our stay while we attended the 2019 International Love Never Fails Convention at Marlins Stadium about 25 minutes away. The trip was a terrific experience thanks to the attentive staff and cleaning crew at the hotel. We never lacked for anything and didn’t have any problems. They have an awesome breakfast everyday and a nice pool although we were too tired to use it. Great hotel!
starstarstarstarstar Michael Harleman
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