We stayed in room 729 which was a spacious suite with a large balcony with views of the city skyline. We had access to the club room and I would recommend the quality of the food and service provided for afternoon tea and cocktails and canapes.. A very good buffet breakfast and a nice pool.
starstarstarstarstar Denis Goodwin
Fantastic time spent here. Great large room, spotless. The staff really made the stay perfect...so welcoming and friendly, always happy to please, we were really looked after. Great location, 10 mins from airport and 5 min walk to metro. Would totally recommend Raffles.
starstarstarstarstar Michelle Gregory
Very disappointed about this hotel. No hot water during the whole night. To be honest, the staff in this hotel is nice and helpful. But management communication is poor. After a long day outside, the kids like to have a hot Barth and I just want a hot water shower , but THERE IS NO HOT WATER at all. Can you imagine a five star hotel no hot water during Saturday’s night. The receptionist said there will be hot water again at 3pm and there should be a notice letter in our room. But there is no a piece of paper in our room. We call them to ask for a solution, wait 10mins no one get us a feedback. If I can rate 0 point, I will definitely give them the point. Shame on you!
star Crystal LIU
We absolutely love the pool at Raffles but the last time we went, it was made exceptionally good because of Ravi behind the pool bar. He was very professional, polite, provided quick service and made great drinks! Thank you, Ravi, for a great overall experience!!
starstarstarstarstar Alexandra Morgan
Good place for conferences. But outdoor dining was not a good experience as the sweets are exposed to flies. Although I made my remarks to the chief waiter but he didn't take any action. Kept exposing the food to flies.
starstarstarstar H “GG21” Eid
It was a really nice experience. The staff of the hotel is really kind and helpful. I would like to thank Zia for serving
starstarstarstarstar Ola Ola
Raffles is one of those rare hotels that make you feel right at home. The ancient-Egypt-themed hotel excels in both services and location; connected directly to Wafi mall on the lobby floor. The hotel is spacious and large, it’s rooms clean and tidy. I guarantee you an excellent night’s sleep at this hotel, with its serene ambiance and comfortable beds. Most importantly the staff working there from reception, concierge, housekeeping to room service are the ones that truly make this place even more special; ready to accommodate your every wish. It is my first hotel choice whenever visiting Dubai.
starstarstarstarstar Shamma
Went for afternoon tea and it was such a delight. The staff catered for my dietary requirements without any fuss. Made us feel so welcomed and the food was so tasty. Defo worth a visit!
starstarstarstarstar Lalita K
The customer service at Raffles was absolutely incredible. From the valet to the concierge, receptionist, waiters and managers, it's without a doubt the best we have experienced in Dubai. There is a very warm, friendly and helpful culture in the hotel that makes it incredibly unique. When I asked one of the staff why their service is so good, they explained that they felt they were part of a supportive family in the hotel. Really setting the standard for how customer service should be done. Thank you for an incredible stay.
starstarstarstarstar Seb Bates
My husband and I had our honeymoon at Raffles, we had a great experience all throughout our honeymoon stay there. The rooms and services are great and the food is top notch! Loved everything about this hotel. Service was amazing, from answering my emails and accommodating my requests to the hospitality of the staff. Great job on maintaining the cleanliness of the room/hotel overall.
We will recommend this to our family and friends!
starstarstarstarstar Aygie
The hotel design both inside and outside is beautiful, with wonderful rooms and a fabulous pyramid shape on the outside. The food served here is great at all meals, from breakfast to dinner, with a great variety of choice both in the buffets and the restaurants. The number one aspect is however the quality of service. The staff is extremely polite and ready to help out for anything. Best hotel in Dubai, 5/5.
starstarstarstarstar jaco
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