My stay was excellent. Especially the customer service at the front desk as well as the breakfast staff. Latoya does an amazing job. Her customer service was better than anything or anyone I've ever experienced. Some people just get it. Keep up the great work.
starstarstarstarstar Sam Sumbry
Nice staff. Easy check in. Decent facilities. But everything looks old. The carpet in my room was ripped. The pool had leaves and bugs floating on the surface. Needs a renovation.
starstarstar Andy Neubeck
I husband is a Titanium Elite with Marriott. This was supposed to be a fun family trip to watch a football game at the nearby Florida Atlantic University. We mobile checked in from our tailgate at around 3 in the afternoon for 3 rooms to make sure our rooms would be ready for us. We show up at midnight, after the game, to find out that one of our rooms has been given away. What??? They offered to put us in a sister property that is across the parking lot. Mind you, it is raining "cats and dogs" at this point, there is no drive up overhang and we are traveling with 80+ year old parents. We made reservations at the same hotel so that we would all be together. For a reason. We checked in with ample notice. We talked to the hotel manager and he, frankly just didn't care. We opted to pack up and drive 3 hours home. Yes, at that hour. After writing a complaint to Marriot customer care, we received an email response back from the Area Manager for this hotel. No apology or anything, Again, they just don't care. Neither did Marriott.
Regarding the hotel, it is dated, there is NO breakfast at this hotel, you have to go to the sister property and they are using this hotel to house students from FAU. I go to A LOT of Marriot properties, low end to high and this was probably one of the worst experiences at ANY Marriott property. My advice, stay somewhere else.
star Debbie Sherretz
The hotel is nice enough and the rates are great for those who need a suite with multiple bedrooms and a kitchenette and/or an extended stay. There are some minor cosmetic issues that could be addressed but are easy enough to understand due to limited bookings/income during the pandemic. The real reason I have stayed for over 3 months at the same hotel, is more due to the staff. After getting to know most of them due to the length of my stay, they are all very friendly and very hardworking. Specifically, Latoya who is one of the managers, was extremely professional and helpful on many occasions during my visit. With the lack of focus on customer service being what it is these days, it was truly a pleasure to see someone who enjoys their job to the point that it shines through in their conduct. Thanks to Latoya, and all the very helpful and friendly staff, who made my very long stay that much better.
starstarstarstar Ryan Cave
The hotel is ok. Its very average construction. The room we got was a 2 bedroom suite, so the size is nice with living room and two bedrooms and and a small kitchenette. There is very limited silverware with only 1 spoon and two forks. The room has a smell to it. The elevators run super slow, but the worst thing is the keys constantly become UNPROGRAMMED. In the two weeks we have been here we have been through about 20 keys. The key readers which are about 20 years old function about 50% of the time to get through to the elevator and the door handle to our room only works if you lift up on it and slam it open. We asked them to clean the room every other day but they have cleaned it twice in two weeks. Last night we asked and confirmed for our room to be cleaned, then confirmed it again this morning. And followed up with an afternoon text message. I then called in the early evening to confirm they had cleaned our room. And they had not. Said they had our room on opting out of cleaning! I can say most of the people at the front desk are very nice and that is the best part of the hotel. Actively looking for somewhere else to stay. Surprised this has the Marriott brand on it.
By the way parking is terrible here. You will have to park at the hotel next door if you come in around 5pm. The paint in the bathroom is peeling off the wall.
starstar Dan Myers
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