Awesome place to stay for your party weekend
starstarstarstarstar Vincent Morgan
Would not recommend especially if you are a person of colour. We were thrown out of the apartment because of the false allergations they made against us based on race despite them having no proof or evidence. Lack of professionalism from the landlords as they spoke to us in an unruly and belligerent manner. Very rude, offensive and ill mannered. Would definitely suggest an alternative place other than this.
star Crystal Brobbey
We booked our stay with house hotels for a friends birthday. Unfortunately for this friend, the night would turn out to be a birthday to forget. The instructions to find the apartment were poor and when we did eventually locate it, we were unpleasantly surprised by the presence of 6 other people asleep in the apartment we had booked and payed for. Further to this, there was vomit and urine in several of the beds & bathrooms.
After several phone calls to the apartment rental company, they eventually concluded that their security team had let the other occupants into our apartment by accident and that they would send a cleaner to deal with the mess. We had no choice but to leave the apartment for a couple of hours while the mess was dealt with. A cleaner did arrive during this time and dealt with the mess, however, the security code for the key was not changed & the people who had been incorrectly staying in our apartment, managed to enter again and tried their best to return our apartment to its original abysmal state (urinating in the beds again).
By this time we had understandably lost our patience and were unimpressed by the lack of action or remorse shown by the apartment rental company. They were unable to send out a cleaner again so we cleaned the apartment up ourselves and left as early as we could the next morning.
We of course raised a formal complaint and after some time we were offered a free night at another apartment. We accepted this offer, thinking that we couldn’t possibly have such a poor experience for a 2nd time.
The 2nd apartment was much cleaner than the 1st and the bedding appeared to be fresh, which was a welcome change. However, security was clearly still an issue as the lock to the front door was on the floor when we arrived. Fortunately, there were no break-ins this time, but we still finished our stay feeling robbed, this was because the rental company slapped us with a £100 fine for apparently leaving a stain on a cushion. The apartment was arguably in a better state when we left than it was when we arrived.
I can whole heartedly say that I will never be booking another stay with this company, and I would strongly advise anyone else to look for an alternative (of which there are plenty in Liverpool). Since reading through other people reviews, it looks like this company have treated other guests in a similar manner.
star James Roscoe
No one to meet n greet. 5 levels up with no lift and two disabled people in the group. No hot water or heating all weekend. Couldnt get in main entrance and after what felt like an eternity in the pouring raon we got through to someone on the phone. Then only to drag ourselves up 5 flights of stairs to not be able to get our room. Another long phonecall and had to wait on a cleaner coming to let us in. Never again!
star Caroline Ross
Excellent apartment in a fantastic location right in the centre of the city. Bars, restaurants and sight-seeing all within walking distance. The apartment was cleaned to a high standard. The furnishings were lovely and the beds were comfy too. Our group loved the apartment and we would definitely book again!
starstarstarstarstar Karen Poole
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