Arrived with my family to a very welcoming staff. Enjoyed the evening reception and grabbed some appetizers from the restaurant. Food definitely could have been better, but not the end of the world.
Got to room, very clean and up to date. What I'd expect from an Embassy location. Went down to pool with family but could only use the hot tub as the pool couldn't have been warmer than 55 degrees or so (didn't look for or see a temp). The gym was very nice with a good selection of good quality equipment.
Overall, very good stay. Will stay again for sure.
starstarstarstar Michael Santon
I went to this hotel the day before I was to leave the state. To my surprise, my room had a little note waiting for me as well as some snacks! The front desk also gave us 2 drink vouchers per person. The drinks were amazing for free and they also had little snacks left out. Checkout/check in was a breeze and we took their shuttle to the airport. The shuttle worker was super nice and overall it was a wonderful experience. Until it wasn't.
I come back from vacation to see my car broken into. A car that I left in their lot, thinking that security+cameras would make it somewhat safe. I understand that the hotel isn't liable for damages, they can't control thieves. What I was upset about was the lack of compassion and communication. The hotel knew my car was staying in their lot as they gave me a little slip for the dashboard. After my car had been broken into, it had also been taped up. So the hotel was at least aware of the break in, but did not bother to inform me. When I arrived after my long flight, I was understandably upset, but never towards the employees. The shuttle driver offered me water which was above and beyond, but management did nothing. The nice front desk lady said she would have the manager call me the next day, and she also got me the local PDs number. So shuttle employee and front desk employee were amazing when I was in crisis.
However, I called about 2 weeks ago, the day after the incident, and asked to speak to a manager. I was sent to their voicemail. I left a message asking for a return call. Crickets. I just wanted to see if they were able to review the footage or if I was s-o-l, which I stated in my voicemail. To never return my call after I had a horribly exhausting experience just doesn't sit right with me. I don't want anything, it wasn't the hotel's fault which I've acknowledged multiple times, but I just expected a call back from someone. It seems like management is saying "not my problem I guess"
starstarstar Jessica McGregor
Our stay at Embassy Suites was fantastic. Carlos assisted us with checking into our hotel room. He was very accommodating and gave us a room on the 8th floor. The breakfast options were delicious and we appreciated the 2 free happy hour drinks. I was able to visit the gym (open 24 hours) and pool area which closes at 12 midnight. Our room was spacious and clean, it also came with a mini fridge! Overall we enjoyed our stay and recommend this hotel.
starstarstarstarstar Michael Garcia
Great stay here. Welcoming staff. Fresh made omelettes with all the right sides. Huge breakfast selection. Happy hour is phenomenal. Room was perfect, bed was perfect. Literally .5 miles to the airport. Shuttle followed me to the rental car return and brought me back to the hotel! Will definitely stay here again.
starstarstarstarstar Brad Baker
We stayed here.. our beds were hard as a rock not like other embassy suites we been to. The little couch in the front room had stains on it. Had breakfast and instantly just threw it all up. Milk in the cartons was spoiled. Not to mention I’m 6 months pregnant so it was 10 times worse. This was the worst stay we ever had with any hotel. If I could I wouldn’t give it any stars.
star Brianna Page
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