We had a great one night stay. The room was affordable. The front desk and staff were very polite and courteous. The mobile check in and check out was easy. The room was clean, the water pressure was strong and the hot water was hot... And it was in the middle of San Jose night life....Who could complain?
starstarstarstarstar Mike Z
Horrible!!! We stayed 2 nights at $129. A night and the total for the stay was 429. Cause of tax and parking. They put a Hold of $487. when we got there, and charged the $429. Separate when we left, which put a total of over $900. On hold off my card without saying that! They could have just released the balance but they double dip my bank! I hate companies like this, no breakfast, nothing! Place is a bad joke! I would never recommend them!
star Larry Martinez
I was originally giving them a three-star review but when I got out of the shower and there were no regular sized towels, I decided to go with the one star review.
An extremely disappointing experience for a titanium elite member who's used to an amazing Marriott experience. My disappointing experience began with receiving a call prior to even arriving telling me that they needed to swap out my credit cards but they were new and didn't know how to do so. When I did show up they did not offer me any points or amenities as part of my loyalty program. When I called later they confirm there was nothing added. I also asked for water while checking in and they told me they don't have it and then later said oh I'll give you some of the employee only water. Again, nothing I've ever experienced in my 6 years of spending multiple months a year with Marriott.
Furthermore, the room is very disappointing knowing there was so many available upgrades and I did not receive one. Finally getting out of the shower and finding only tiny towels. Really put the icing on the cake.
Also things to note The hotel is surrounded by nightclubs and often has one in its own bar and restaurant downstairs. They're usually is going to be loud music until 2:00 a.m.
star Noah Perlite
The room is very clean and well stocked. The bath towels are of medium plushness and the toilet paper is cheap. The bed is quite comfortable with plenty of fluffy pillows. The room is much smaller than it appeared in the internet photos. Overall it's a good hotel, but I think the price is a little high compared to rooms that were larger nearby of the same quality. The area is great. I will be back, but I'm likely to try a different Hotel.
starstarstarstar Brian King
My favorite place to stay when I come town. Check in is always super easy and concierge staff is polite friendly and personable. Each individual provides service unique to the stay and I always love connecting with the front desk. Everyone experienced hardships during the pandemic and this location worked through it with patience and a smile on their face. They continue to reintroduce their previous offerings as they become available. The property is quiet and the courtyard is intimate. Having the Mosaic in the lobby week nights and Saturday’s is a plus for on site dining and beverages. I’ve loved every stay!
starstarstarstarstar Courtney Weeks
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