Room - large room, ground floor. Very large bed. Very good 5/5 for that.
Food - 0/5 cold, same things every day. Had to go and eat out at Papa charingo over the road. Stunned I didn't get ill.
Drinks 2/5 - the soft drinks machines would rarely work. Lots of wasps around machines and inside the pumps. Tequila sunrise was good so I stick to them.
Staff, generally pleasant, entertainment guys tried their best and their heart was in it. Bar staff constantly facetiming leading to queues to the point people served themselves..
Having looked at other reviews I can't believe the lack of comments about the cats. There must have been 50+ stray cats, some neutered, some visibly suffering with eye infections which was bizarre just living in the complex, they would wonder into rooms at will and lay on deck chairs.
Nothing really to do in the area, get a bus/taxi to the sea and a bit more life.
No way it's 4 star all inclusive venue.
starstar Daniel Barnes
Definitely not to recommend!!! During our stay there were 2 burglaries to the rooms!! Seems like it may be connected to the hotel, the burglars easily could open the door. The cameras never work and the security guy has always some kind of excuse. Hotel will always find a way not to take responsabilities for stolen stuff. The second time burglars attack the guest in his own room!!
The balcony door of the 1st floor appartments is leaking while it rains, so we got a huge puddle on the floor in the whole room!! The cleaning stuff is entering the room even if „do not disturb” sign hangs on the door. The way they clean is a disaster for environement. Changing all towels every day…Which hotel does this in 2022?? Magnetic keys are a nightmare, every third day we had to exchange them in the reception cause they just stopped working. The service at the reception desk is kind however often not helpful.
star Ola Grochowska
So much good about the place, but the activities/ entertainment every day is just toooo loud.
No matter where you are in the complex you can hear the bingo / quiz / karaoke/ drag acts, not just loud, but really loud n that's until 10.30pm whether you like it or not.
Ok loudness complaints mean that I am old now, but it's not nice loud, it is speaker distorting bad sound quality loud and there is no where to escape from it unless you leave the complex.....
Which brings us to another potential issue, apart from Holiday World just down the road, there isn't much else around. But that's a Maspalomas issue, not a Koala garden issue.
Rooms are big, clean and all good.
Hair dryer didn't work so we reported that, they didn't fix it but instead removed the shower door and took it away. Strange.
Fully inclusive option is well worth it, a good range of food drink and snacks are available. There was a baldy Essex guy declaring loudly that he'd give it a 1 out of 10, but it's way better than that. Plus his wife is horrible but again that's not the hotels fault.
Multiple swimming pools, kids pools and play areas were all good, bar was good and there are soft drink dispensers so you can top up. Plenty of loungers around and only about half were regularly snagged by the 7am towel brigade... And no.... Not only Germans doing it!
Hotel could have warned us that public transport still requires covid masks.
Location is not great, 2.5 miles from the beach but there is a free bus service. Or use a taxi as prices are reasonable.
I enjoyed my stay there, it's good on the whole but that noise means there is no peace.
starstarstar Conian West
This was a lovely place to stay, the apartments were spacious, always kept clean (we have room service in every day).
Evening entertainment was good, always something going on, and usually something during the day such as pool exercise or bingo.
Food and drink (we were all inclusive) was very good, always fresh and lots to choose from. There are snacks available all day long which was great.
Every member of staff was great, always happy to help and nothing was too much bother.
There's plenty of swimming pools to use around the complex.
starstarstarstar Tony B
Lovely hotel with great facilities, friendly, helpful staff and plenty to do. Everywhere was really clean, the staff were really on top of things. The food was ok - nice enough but not the best all inclusive I've experienced. There were plenty of restaurants in holiday world just over the road which meant that this wasn't a big deal though. The staff did a decent job with the entertainment. All in all, really pleasant resort.
starstarstarstar Alan Kell
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