Very dope hotel and most likely will visit soon!
This all inclusive hotel has the usual amenities: a buffet or food stand that serves delicious food good food for most of the day (shout out to their burgers 🍔, way better than typical resort food), air conditioned and comfortable temperature controlled rooms with daily refillable toiletries, and a very hospitable staff with top notch customer service!
This is one of the resorts worth staying in for a few days. The views and pictures you'll take will be phenomenal
starstarstarstarstar Jeffrey Tuarez
Very disappointed with this hotel over all(it is my own personal experience/opinions).
first of all, we did not get sufficient information about all the facilities and the check in already took us more than one hour, this does not feel like a five star hotel. this hotel is full of people everywhere and the room is so confused, so easy to get lost. (The management team please have a better training with the staff and better organize, an hotel app for example)
Secondly, There are many restaurants which is nice, but we always have to wait(sometimes more than 40min), some restaurants only accept reservations(the staff told us that two restaurants is fully booked the whole week! How can we know that we need to make reservations before hand which is unacceptable and very disappointed!)
Thirdly, the hotel don’t have wine list or any other exclusive choices of drinks to pair the food( compare to other hotel).
Well, the good point is that the hotel and park are very big and there are lots of things to do and see of course, most of the staff are quite nice and friendly. After all, to be hones, I don’t think I will come back and won’t recommend to people, who expecting good value and high quality of food and service, please take a serious consideration!
In the end, we still like Mexico and we hope we can enjoy the holiday for the next few days.
star Y Lynn
This is one of the best places I have ever visited. I can't think of one negative thing that happened during our stay. It was paradise. I usually like trying new things but I cant wait to come back here. Its been over a year and I still tell people about this place. Our room was the best too. Even though everyday was fun filled, we couldn't wait to get back to our room to kick back and relax. I have never had room service as good as this place too. The food on the room service menu was delicious but the service awesome. They came and set up our table like if we were down in one of the restaurants. We stayed at another "all inclusive resort" and they literally just placed the food tray on the table and left the room. Not this Xcaret, service with a smile and no pressure to tip. Which we did gladly since the staff worked so hard to make sure our staff was enjoyable and memorable. There is so much to do at this place, we could see it all during out four day stay. We will go again.
starstarstarstarstar M S
I went with my mother from May 2 to May 6, 2022, and it was spectacular. We loved everything. The room was clean, beautifully decorated, and comfortable. The service was exceptional, all the staff was very helpful and friendly. The restaurant's food was delicious. The transportation was very convenient and on time. I felt safe all the time. The only problem was that the Hotel is huge and we didn't have the chance to see all, now we cannot wait to be able to come back
starstarstarstarstar Carolina Romero
I can’t say enough great things about this resort! There are tons of pools to swim in, a beautiful little beach, delicious restaurants, and of course the staff is top notch. They truly go above and beyond to make sure you’re comfortable, if you need anything else, and have a great attitude and are so polite and kind. The rooms and spacious and comfortable, and the decor is beautiful - most of it made by Mexican artisans. The nature surrounding this place is beautiful, you really feel connected with nature when you stay here! All in all it was definitely a 5 star experience, I could go on and on about this resort but I will just leave you with this: come visit Xcaret and I guarantee you will have a memorable stay. My family and I are so excited to come back!
starstarstarstarstar Gabbie Lopez
Best vacation ever! 10/10 service and amenities. The hotel is gorgeous and every restaurant has something new and delicious to try. Well worth your time and money; I'd be truly shocked to learn any guest felt differently.
starstarstarstarstar Joshua Arnold
Hotel Xcaret is not just another All Inclusive resort, its the experience of a lifetime and you will only find it at Hotel Xcaret. The service is TOP QUALITY, the food is amazing, the parks are unbelievable, the hotel is incredible and smells insanely delicious. I seriously cannot express how much I recommend it, the only one on the world with the All Fun Inclusive concept.100% recommend it! 💕
starstarstarstarstar You Rockzy
Spent 5 days here for a wedding, and I don't think I'll ever experience this nice of a resort again. Our balcony had a bathtub made out of volcanic rock, and we sat in it and watched a monkey eat fruit off of the trees.
The food was incredible. Pools were gorgeous and varied from partyish to quiet. There is a lot for kids to do too.
starstarstarstarstar Scott Baker
By far the best hotel we've ever stayed at. We are a family of 4 (2 boys aged 5&2). There is plenty to do, including visiting the nearby parks, which are included in your stays. The hotel accomidates young ones very well, they even have little beach chairs for the all over, life jackets everywhere, and little snack carts if they get hungry.
The beach is the best part. The beach is in a cover where there are zero waves and water is, for the most part, shallow for kids to wad in the water.
Food was great! Plenty of options and very high quality.
The parks you can access for free are great and well run.
We found 7 days not enough to enjoy the parks and the resort itself.
starstarstarstarstar Ahmed Taha
Wow. Just wow. This place is amazing. The rooms are immaculate, the people are so nice and helpful, the food is unbelievable, and the entire property is like a piece of Heaven. I'm truly not exaggerating. I now understand why others say they have come here numerous times. I will be making this a place to visit time and time again.
starstarstarstarstar Julie LaFond
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