I was concerned reading the reviews after my mom made the reservation. We got there around 5 on a Friday, and I know that's a busy time, I'm a housekeeper at a resort. Valet parking went well. Check-in went well. The room was very clean (other than under the dresser, there was zero dust). It was however well worn... So I understand the comments about updating. The beds were comfy and the pillows too, which was a nice bonus. Also- the review about a cold room- thank the gods because we went to a concert and needed chilly pj time when we got back. We didn't try to eat/drink at the hotel. A couple blocks up there's quite a few bars/restaurants. It's walking distance according to a 69yr old woman that had two jamo shots and has bionic knees. Oh. If you're nervous about heights be warned...glass elevators and open concept.
starstarstarstar Erin Bauman
In all my 31 years of business travel, I've never had a hotel not charge my card for the reservation then demand cash in advance for the entire stay and hold my credit card. That's what they did. I had to use the ATM and pay a fee or walk out. I wasn't alone, the line was long as they did that to everyone. They claimed their electronic system for processing cards was down worldwide but when I checked with my family staying at a different hotel, they weren't treated that way. I reserved it on Senior special at $162, and they charged me $250. When I checked out, they refunded the price difference in cash less fees. I told them if they post any charges to my card I will go after them.
That's not all. This place looks impressive from the outside in Milwaukee. Inside it was DIRTY! There was half eaten pizza by the escalator near the lobby. The rooms are cramped and don't have glasses or cups for water. You must bring your own. Don't go to this hotel!
My response to the owner: There is no need for further discussion with you. It's very clear from my review what you have to do to make it right: 1.Clean the hotel 2.Put water glasses or cups in the suites, and 3. Don't charge seniors cash up front with surcharges added on to the original low quote.
star lauermar
I stayed by myself so the room felt huge. Everything was clean and the room had a modern look. The inside was a really cool design. Staff was great! They definitely have some issues with valet parking when it’s busy!!! Definitely a great stay!
starstarstarstar Chitownsparky
Tried to check in at 5:30pm and they said our room wasn't ready. Told us that there was gonna be a 10-15 minute wait for our room. Wait an hour and check again, only to be given coupons for 15% off appetizers and drinks which we didn't use. We waited a total of 2 hours for our room to be ready for check in and there was a $50 hold neither of us knew about beforehand. Ended up canceling our reservation at dinner because we couldn't cancel without paying an even bigger fee. After checking in, everything was nice, especially the lady working the food station. She really helped us feel welcome
starstar Jadyn Roby
Great, loved that there were still covid precautions in place. Olivia and Victoria were definitely amazing and were so helpful every day of our visit and considering that we were there for a family reunion, getting checked in and being somewhat close to each other and enjoying the hotel as well as watching the hawks and bucks on the screen right down the street from the hotel was a plus! You guys were so accommodating and extremely sweet to my little husky puppy every time we were down in the lobby. We'll definitely be returning!
starstarstarstarstar Kaye G
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