Great customer service, helped me at my time of need when the cash machine had taken my card.
Polite staff members, made my sisters birthday extra special by delivering a surprise cake to our room!
starstarstarstarstar Nema Ebrahim
We enjoyed pretty much everything, other than two things:
1. The bathroom ventilation fan was not working properly, and it was a pain to have them fixed it , it took a long time for them to actually take actions. However, they provided free fruit plates as a way to compensate.
2. I called the dining services for an in-room delivery, they forgot it totally.
Other than these, the rest are pretty satisfying.
starstarstarstar Salek Park
There is not 4or5 star hotel as they guarantee. I had 2 nights there to celebrate New year 2020 with my friends on the 3rd floor. The bed is to small.
My friend from others room left her beer and then it gone while she come back. The hotel said because of maid are outsource. WTF the hotel must take their ownership but not. Not recommend this place.
star ann arraya
The hotel is pretty far from the airport. The transfer the hotel provides is 25 euro per person so it's better if you take the yellow taxi. Ensure that the route taken by the driver is not longer.
Room size felt pretty small for five star hotel. We had superior room which felt too small and had to confirm if we got the right room.
The hotel has centralised ac so irrespective of what temperature you set within the room, it does not matter. Which is annoying, because every customer requires different temperature. Since inside the room it was hot while outside it was extremely cold.
The location is really good, it's five mins walking from tram. The breakfast is good, though what we noticed was the second batch of breakfast was better than the first one. Also the live counter of eggs was average, since the cook was new and often gets hassled, also there is language barrier.
starstarstar poojan mehta
Good hotel near to Down tow. I wish to come again. Breakfast was excellent All staff is good especially Ms. Gulgun..
starstarstarstarstar Sabri Abumengil
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