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star star star star star Carretera Cabeza de Toro, Near Dolphin Explorer, Punta Cana, East Coast 23000, Dominican Republic
Hotel excelente. Limpeza nota 10. Alimentação muito boa e variada (apenas fata tempero e os sabores não são muito acentuados. Os funcionários não são muito atenciosos e deixam a desejar quando certo serviço é solicitado, principalmente em relação a alguém que tem necessidades especiais. Não gostei do assédio de uma empresa que fica vendendo uma espécie de plano para estadias em hotéis do Grupo.
Localização boa, perto do aeroporto, extremamente limpo, quarto grande, avisei que era aniversário do meu bebê e fizeram uma decoração na porta da entrada, um cake delicioso , os funcionários todos educados e solícitos, não me lembro o nome de todos , mas agradecer o Sr Octávio do restaurante Sport Bar, e a Sra da limpeza não lembro o nome , e a Sra do espaço kids que cuida das crianças inclusive meu filho, com tanto entusiasmo , cuidado e carinho Sra Minerva GRACIAS por todo!!!!!!!
This resort is incredible. The service is amazing. They go above and beyond to makes you feel welcome. The food is so good, the hotel it's fairly new, I think 2 years. Beautiful beach. They have their own night club and beautiful shows every night. I will come back next year.
To start off, for the most part the staff was friendly and the resort is beautiful and clean. The food was very good. You had different options for restaurants or the buffet. We ended up just enjoying the buffet as there was a variety of yummy foods. The pools are amazing and the beach was so close to resort. Unfortunately, our flight got delayed and we lost a day there. We were able to enjoy an evening and a full day. Now, the only reason I did NOT give it 5 stars is because… If it’s your first time there, they will waste a 2-3 hours of your day to try and sell you whatever they have to offer. It was so upsetting because they go through all this talk and it’s a waste of time. If you are not interested, don’t let them get you. You have been warned. Overall stay was good, but not great.
Los baños tienen un problema de drenaje se inundo la ducha y servicio al cliente solo dijo que es un error de construcción. Así que tienes piscina en el cuarto cada vez que te bañas. La comida muy buena falta de personal en áreas comunes
A wonderful place to spend your vacation. The location, hotel, staff, and food are simply the best. I have never had such an amazing gastronomic experience. You can choose specific restaurants, such as Japanese, Mediterranean, Exquisite, Italian, Meat, and others but already the food at the main Buffet restaurant is amazing and diverse. Everything is fresh and tasty. You can enjoy daily activities, on the beach, pool, and at the night at the theater. The entertainment team is there for you. I have no words to describe how clean, beautiful, and luxurious the hotel is and how nice and kind the staff is. You can walk to the beach without any worries, you feel secure as the Security staff is there 24h. LOVELY, amazing, million thanks for this experience!
Excelente hotel. Quartos grandes. Serviço de qualidade. Funcionários muito simpáticos. Ambiente calmo e tranquilo.
Fui a este hotel hace una semana la comida está buena , pero el serviciono es buenocuando está en la piscinano hay personal k telleven la bebidasotiene k uno mismo buscarla , Tiene muy pocos personal para atender al clienteigual en la playa.Notiene un bar tampoco le llevan bebida . Algunos de seguridadnecesitan mássaber atenderal cliente, excepto JuanFerreira ,tieneamabilidad y sabe tratar el cliente …
Excelente hotel, remodelado na pandemia. Oferece um excelente serviço. Fiquei num quarto com saída para a piscina - um upgrade que penso que valeu bem o valor extra pago
he pasado 9 días en febrero , muy bien todo, sobre todo la amabilidad de todas las camareras, me ha dejado prendado su alegría amabilidad. y ganas de que estuvieras muy agosto , no recuerdo todos los nombres , pero si sus caras y no puedo decir medía docena de nombres por que me dejaría varios y no me parece justo, si puedo decir que por un mal entendido tuvimos un principio de problema que sin dudar nos solucionaron Angel y su superior Estarlin, nombrar a Rafaelito, muy majo y servicial, recuerdos el subdirector Juande siempre mirando cada rincón, de las instalaciones , y si se come bien es a Jon el cocinero ejecutivo vasco al que hay que agradecérselo. las instalaciones y limpieza de todo el recinto envidiables, baños , calles etc...las habitaciones extraordinarias por lo menos las nuestras, primero estuvimos en las de 50 metros y las otras las de 98 metros, si las de 50 eran extraordinarias , estas maravillosas con yacusi , volveremos sin dudarlo en cuanto podamos
Absolutely amazing resort. Was greeted and welcomed at arrival. Staff is amazing and super nice. Hospitality was amazing since we got there. Room was amazing. Nice and open. Shows every night were great. Very peaceful environment. Beach is beautiful. Pools are nice.Food was AMAZING. Not one thing tasted bad. Buffet 11/10. Restaurants are great. Ate so much!
Otimo resort, staff maravilhoso, muito queridos e atenciosos.
El hotel tienen instalaciones modernas , y nuevas ,las habitaciones son lindas , sin embargo los baños necesitan más privacidad ,Nadie quiere lo vean en el inodoro. la piscina bien Bonita y grande , nos gusto el buffet tiene mucha variedad , nos encanto la comida del buffet , sport bar , y el restaurante que está en la playa. Las bebidas necesitan mejorar la calidad , no nos gustaron los tragos ! Llamamos para pedir algo al Minibar y le tomo mucho tiempo en reponerlo.Le damos un 7/10 al resort, por la comida . Y el personal muy amable.
hemos pasado unas vacaciones en familia espectaculares. nos ha encantado serenade, la limpieza es inmejorable, todo impolutohasta el último detalle. toda la comida estaba exquisita y los cóctelesnos han encantado. habíamos leído algunos comentariosnegativos y desde luego no tienen ninguna razón, aún no nos hemos ido y ya estamos pensando en repetir.
Extraordinaria estadia....comida ,hospitalidade, excelentes piscinas, junto a praia...funcionarios atenciosos...aconcelho vivamente...pois estadias destas sao raras nas caraibas...voltava vivamente
Foi uma experiência única ficar hospedado nesse resort. Foi a minha segunda visita a Punta Cana, recomendo muito.
Foi uma desilusão, os quartos do nosso grupo eram todos virados para umas construções que fazism muito barulho, a limpeza dos quartos não é a melhor, o bufet com pouca diversidade, a animação muito fraca, os restaurantes temáticos não prestavam, este Hotel não merece 5 estrelas, merece 3 estrelas, não recomendo e não voltarei.
This resort was awesome! The restaurants, the food, the services, which are extensive, were completely to my satisfaction.The beach was beautiful with plenty of room.The staff truly top this cake, they are helpful, cheerful and extremely happy to serve you in whatever capacity you require.I highly recommend this resort and will be visiting again.
The whole resort was very clean and was constantly maintained by friendly staff. I felt a constant positive energy from all of the staff and my family and I felt very welcomed. The a/c in the rooms (building 5) worked very well. Overall stay was like a dream, and would totally come back. One thing I would like to see in the future is further development of the games/arcade room to have more selection of free/accessible games. Such as board games and some tables.
Wow! Wow wow wow! What a fantastic hotel, the building is massive. The high ceilings and open space makes the small resort have a very luxury feel to it. The staff? Marvelous people, from the bell boy to front desk all the way to the staff at their 5 restaurants. The food? Well, it's great and a lot of variety. Drinks? Well... All you can drink and well made (the baby maker.) I stayed in the suite that has the jacuzzi in the deck and everything inside and outside the room was spotless. Clean clean clean. Traveling to Punta Cana? Give this resort a chance. You might regret not giving it a chance. Btw I went on January and I'll be going back very very soon. God bless.
Hotel increíblemente espectacular, cada rincón que descubres te sorprende más, tiene todos los detalles muy cuidados, está decorado con un gusto inmejorable, el personal es súper amable y servicial, lo que necesites lo tienes, mejor imposible y la limpieza es un diez. Pero lo que más nos ha gustado es la comodidad, los restaurantes temáticos con una comida excelente y el trato de todo su personal. Mi estancia fue con mi marido y mi bebé de 11 meses y estuvimos súper a gusto, para quedarnos 7 días más. Recomiendo este hotel por todo lo mencionado anteriormente y sobretodo y no menos importante la ubicación ya que está a tan solo 15 minutos del aeropuerto internacional de Punta Cana. Volveremos sin duda alguna
I loved my visit here! The property was GORGEOUS and exceptionally clean. The staff was friendly & helpful and the food was delicious. There are specific restaurants you can choose where a reservation is needed, however, if you prefer a buffet and snack bar are also offered as well as room service. You will absolutely eat good! My choice of lodging was a swim out pool attached to my room anytime I wanted to sun and dip I did not need to leave my room, which in today's climate with the Pandemic was perfect. I will definitely return again.
Instalaciones excelentes, habitaciones de lujo pero en cuanto a trato y atenciones no muy bueno. Además la comida es muy poca en cantidad y en variedad . El servicio al cuarto es una de las mejores cosas del hotel aunque tarda una hora para llegar . Si tienes plan todo incluido lo mejor que vas a tomar es extra viejo o gran añejo lo demás es para los VIP, la cerveza es malisiiiima y no se sabe que marca es . Los jacuzzis lo usan como piscinas infantiles siempre llenos de niños
El Hotel muy limpio y cómodo , La comida excelente y trato de los camareros algunos fueron muy amables y otros no pero por lo general fue buena .Pero el personal de seguridad tenían muy mala forma al tratar a las personas para nada me agradaron ,Eso fue lo más que me disgustó del hotel ,ellos tienen que mejorar la forma de tratar a los huéspedes. Pero por lo demás el hotel está bien bonito y nuevo .
Liked · Grounds were nice. Room was good. Food was descent. New Year’s Eve fireworks was amazing. Disliked When we arrived, someone on the staff gave us a card saying she will take care of all the reservations. The next day we met with her and she tried to sell us a timeshare. So, that was annoying. The major problem is the wait staff are not trained. We would constantly wait for drinks, or the wait staff not coming to our table. I doubt it’s their fault, as they haven’t been trained very well. At one dinner, we asked for drinks 3 times. The food arrived and we didn’t have our drinks. That’s one example of many. When we met with the manager, the person actually said, “well you get what you paid for.” I’m not kidding. Also, the alcohol was not top shelf. I’ve never been to a resort that didn’t have top shelf to offer and not try to charge. The wait staff wouldn’t come to us around the pool. This is normal at all the other resorts I went to in the past. In order for wait staff to get you drinks, you would need to be in the premiere section. The theatre needs to get fixed. I was told the resort opened a year ago. The LED wall, that shows pictures and video, is horribly maintained and it shows. It really looks like they don’t put any effort into the shows. My room wasn’t turned over everyday, even though I placed the card on the doorknob. I have a tip as well. They overturned my room 4 out of 7 days. Refrigerator updated only twice
Amei o Hotel e com certeza voltarei!!! Todos são muito solícitos!!! 👏👏👏🥰🌈☀️
I love everything about this place especially the staff. A more consistent variety of foods would be helpful but its still great. Beautiful place with amazing people.
Atendimento ao cliente horrível, incrivelmente pouco profissional. A praia é suja e sem vigilância durante o dia e a noite. A comida é 0/10 sempre fria e quase certo que me serviram peixe cru. As opções de bebidas são horríveis. Por último, mas não menos importante, eles têm pessoas assediando você sempre que podem fazer com que você reserve excursões. Em geral, este resort é mal administrado e precisa de uma nova equipe treinada. Eles precisam recontratar quase todos aqui.
Instalaciones excepcionales. Personal muy amable. Comida genial, muy recomendable los restaurantes temáticos. Entretenimiento 100% garantizado.
Horrible customer service, incredibly unprofessional. The beach isdirty and unsupervised during the day and night . The food is 0/10 always cold and pretty sure I was served raw fish . The liquor options are horrendous. Last but not least they have people harassing you every chance they get to get you to book excursions .Overall, this resort is poorly run, needs new trained staffing . They need to rehire just about everyone in here .
I love everything about this place especially the staff. A more consistent variety of foods would be helpful but its still great. Beautiful place with amazing people.
Insanamente lindo. Serviço excelente. A agência de turismo Imperial é a melhor. Eles organizaram uma viagem para nós, fizeram de tudo até o último detalhe por nós, fomos recebidos por um guia. Foi incrivelmente bom. Recomendar
Ótimo hotel. Novo, luminoso e espaçoso. A recepção tem funcionários que falam russo. A comida é boa. A praia é larga, a areia é fofa e não esquenta com o sol. A água do oceano não é muito parecida com a de toda a costa atlântica da República Dominicana.
un maravilloso hotel,los empleados excelentes y muy educados, él equipo de animación muy buenos coca cola y marleny geniales
Único e inmejorable!!! 🤗 INCREIBLE, una pasada de hotel!!😍 Atención excelente por parte de todo el personal del hotel; especial mención a Fran, Andrea y Antonio, LOS MEJORES!!
I had an amazing short stay at serenade . The definition of a beautiful resort , the pool is at least half a mile long and pretty warm. Food is mediocre but I definitely enjoyed the steakhouse 9/10! They just took too long to take my order and make it. I want to give it 5 stars but my room didn’t have hot water and it was quite annoying being stopped every 10 seconds by the excursion salesmen . Other than that I’d definitely recommend! Super nice , friendly and majority of the staff members spoke good English!
HORRIBLE STAY - Very bad customer service (staff at reception are unrespectful) - Waiters don't want to help - Water is floating for hours in shower + bad smell in the bathroom - Furniture like tea cups are not clean and fridge never filled - Almost no activities and no staff to entertain - Swimming pool and gym open hours are very bad (like around 8am to 6pm ...)I went to other resorts in Punta Cana and each time it was great, Serenade is a SCAM !If I could give 0/10 I definitely would PLEASE DON'T GO THERE
Quartos novos e espaçosos, boa comida, limpos e modernos. Sempre uma chance de relaxar e relaxar, se quiser, mas a equipe de animação irá ajudá-lo a se manter ativo e a se divertir se relaxar o dia todo não é o seu lugar. E obrigado a Marlene e Anibal por tornar a vida ainda mais divertida!
El hotel en general está muy bien, instalaciones nuevas, habitaciones muy limpias. Los restaurantes todos bien menos el de comida china.Agradecer a Néstor Mercedes por atendernos siempre muy bien y tener la bebida que queríamos siempre disponible.Encontramos algunos fallos: -el servicio en el buffet, alguna vez casi habíamos acabado de comer y no nos habían traído agua. - tienen un horario de actividades y animaciones que no hacen. - el horario del gimnasio y la discoteca se queda corto, cierran muy pronto. - los precios del spa son demasiado caros.Aún con esto, sin duda volvería y recomendaría este hotel.
Muy buena atención, servicio excelente, hotel hermoso, piscinas muy lindas, no me gusta los baños con una pared de vidrio, te sentís muy incomodo, cuando de duchas tenés que pedir a los niños que salgan de la habitación; playa imposible de bañarse. Color oscuro por suciedad y llena de algas. La temperatura del agua no es muy cálida.
New and spacious rooms, good food, clean and modern. Always a chance to relax and chill if you want to, but animation team will help you stay active and have fun if chilling all day is not your thing. And thanks to Marlene and Anibal for making life even more fun!
O quarto era muito confortável e eu adoro o quão baixo é o uso de papel lá. O portal de visitantes codificado por QR foi realmente útil e usei-o com alegria. Adorei experimentar todos os restaurantes e sugerir os meus favoritos aos outros hóspedes. As piscinas eram para não nadadores. A equipe foi amigável e ansiosa para ajudar.No entanto, achei que era muito morto quando se tratava de atividades diurnas na piscina e todo o meu grupo achou frustrante como os bares da piscina não estavam funcionando ao lado da piscina. Ter que sair e caminhar até o outro lado da estrutura do bar fazia com que nem voltar para a piscina valesse a pena.Então, assim como a piscina estava morta, a discoteca também estava. Cada noite tinha uma população muito baixa. A música também não era muito diversa, mas tenho certeza de que poderia ser diferente se houvesse mais convidados lá. Posso sugerir noites temáticas? Como uma noite de solteiros, hip hop, edm, noite de romance?
Me gustó. Todo estuvo excelente. Tenemos que regresar. La pasamos muy bien. Lo único es que la tienda del hotel es demasiado cara, así que con no comprar ahí se soluciona el problema.
Excelente experiencia. La infraestructura y la terminación de todo el complejo es de alta calidad. Todo queda cerca. La comida es excelente y las atenciones del personal supera las expectativas del cliente más exigente. No le doy más estrellas por que no hay más. A+++++++++
The room was very comfortable and I love how low the usage of paper is there. QR coded guest portal really was handy and I used it happily. I loved trying all the restaurants and suggesting my favorites to other guests. The pools were non-swimmer friendly. The staff was friendly and eager to help.However I found it to be very dead when it came to daytime pool activities and my entire party found it frustrating how the pool bars were not operating at the pool side. Having to get out and walk all the way to the other side of the bar structure made even going back into the pool not worth it.Then just as the pool was dead so was the disco. Every night was pretty low in population. Then the music was not too diverse either but I'm sure it could be different had there been more guests there. May I suggest themed nights? Like a singles night, hip hop, edm, romance night?
Good hotel, including service and staff. Good for relax and enjoy life. Just be aware of guys trying to sell you excursions. They are around the pool and beach but they don't belong to the hotel staff. Many things they say about excursions are not true, no VIP service anywhere.
The resort was beautiful and the staff was nice, friendly and helpful. The drinks were great. Even if they didn’t know certain drinks, they tried their best to make it. BUT….. -We we’re assigned a room that wasn’t ready -The food lacked flavor, extremely flavorless. You’d expect being in DR you’d have Caribbean flavors. I guess they cook for the “majority” -The beach was brown and full of seaweed -People constantly trying to get you signed up for an excursion. The only safe place was in our room. This was absolutely annoying. -1 of the 2 excursions we signed up for didn’t include what they said. Felt “bamboozled” and hardly anyone was wearing a mask on the transportation bus and I had to ask the driver to enforce this (Saona island) -We got tricked into listening to a timeshare (vacation club as they call it) presentation -the buffet doesn’t have labels on the food and most of the workers spoke little English so it was a challenge figuring it out - Some of the staff and guests were not wearing their masks properly. Overall we did have fun. If we were to stay here again, we would bring our own seasonings
Wow!!! wow!!! wow!!! A hidden gem in the Caribbean. Great all inclusive experience from check in to check out. Im already planning my next trip. The food was great, lots of choices at all meals. Poolside and nighttime entertainment was full of fun. Great for singles, couples and family. Keep up the good work
Excelente, lo recomiendo con seguridad, la atención es de lujo por parte de todos los que allí trabajan y las instalaciones de primera. Una sola observación, si no quieren perder un día de sus vacaciones, tengan cuidado porque allí están a la caza,unos señores y señoras que les quieren vender ,algo parecido a "tiempo compartido " y como todos los q hacen eso les hacen pasar un mal rato. El equipo de animación del hotel SUPER,EXCELENTE ,mil gracias 🙂 por los buenos momentos.
Adorei tudo! A limpeza perfeita da suite 6110 feita por Carina Felix, onde fiquei,, e mais a simpatia de todos os funcionários, com destaque para Francisco, na recepção , o Maître Antonio, Raquel e Dalila, também na recepção e muito simpáticaorientaçãoaos hospedes, e tantos outros mais que nos atendem sorridentes e com muitaamabilidade. As piscinas sãomaravilhosas e nota mil para os restaurantes, onde vivemos experiênciasgastronômicas inesquecíveis.Queremosvoltar assim que possível. Parabéns para toda a equipe e gerência, deste hotel. Lívia Serafim
It was fantastic. It started off with a room issue but was quickly resolved the next day. Stefanie the manager was quick to assist and was very kind to offer some things to offset the room issue. Great customer experience, which is hard to find today. All of the staff went above and beyond to take care of us. We have new friends there we are looking forward to seeing again. The resort is also beautiful, food is great with many options, even my wife with food allergies had zero issues finding things to eat. Highly recommend this place. We will go back!!
Carretera Cabeza de Toro, Near Dolphin Explorer, Punta Cana, East Coast 23000, Dominican Republic
