Ótima localização no centro de Playa Del Carmen, perto da Quinta Avenida. Custo x benefício justo. Quartos modernos com pequenas varandas. Me decepcionei com o café da manhã...os garçons são atrapalhados demais.
starstarstarstar Doroti Boscolo
Fomos bem atendidos e recebidos, quarto muito bom, camas e roupas de cama ótimas, frigobar a disposição se você quiser colocar suas bebidas, no terraço uma super piscina de fundo infinito... gostei muito... Obs: Não tem café da manhã
starstarstarstarstar Iara Zanella
Excelente ubicación, el personal muy amable y las habitaciones muy cómodas y bonitas, la alberca esta linda y excelente para tomarse fotos aunque al desayuno le falta variedad.
starstarstarstar Grecia Que
O hotel é lindo, a zona é muito agradável, a equipe é muito gentil. A piscina está aberta até as 22:00, eu acho. Minha razão para as 2 partidas é: eu estava lá por 6 dias e tive água quente para tomar banho apenas uma noite, eles nunca consertaram e a equipe continua a empurrar a correção para o dia seguinte de maneira gentil. Não há estacionamento disponível e eles não oferecem nenhuma facilidade para estacionar. É um hotel caro e não inclui café da manhã. Em nossos quartos, o quarto e o banheiro são contínuos, sem separação, como se fosse um motel.
starstar Valentin Correa
Muy cómodo, tiene todo lo que necesitas a tan solo unos pasos, el personal muy amable
starstarstarstarstar Andrea Moguel
The hotel is beautifull, the zone is very nice,the staff is very kind.
The pool is open until 10:00 PM I think.
My reason for the 2 starts are: I was there for 6 days and I had hot water to take a shower just one night, they never fixed and the staff just continue to push the fix to the next day in a kind way.
No to parking available and they don`t give any facility to park.
Is a expensive hotel and don`t include breakfast.
In our rooms, the bedroom and the bathroom are continuous, without separation, as if it were a motel.
starstar valentin correa
The hotel is beautifull, the zone is very nice,the staff is very kind.
The pool is open until 10:00 PM I think.
My reason for the 2 starts are: I was there for 6 days and I had hot water to take a shower just one night, they never fixed and the staff just continue to push the fix to the next day in a kind way.
No to parking available and they don`t give any facility to park.
Is a expensive hotel and don`t include breakfast.
starstar Nicolas Nuñez
a basic hotel, you are welcomed by a security where you do not immediately feel safe. a friendly greeting from the receptionist, this if you find them of course, especially towards the late hours. you enter an uninviting restaurant/bar where you will see staff sitting undisturbed looking at their mobile phone/laptop and giving the feeling that they don't like being there. in this restaurant you will be able to have breakfast very late (from 9 am) and from a VERY limited menu. the rooms are at least clean, the beds small for a double bed. nothing more to say about it. the rooftop bar / swimming pool was unsociable, here too staff who showed no interest in their work, if you found them of course, constant electronic music in the background with knocking and sawing of the construction works in the building next door. you don't want to sit here all day. ABOUT THE SAFETY IN THE HOTEL. Plya del carmen and all of México are not known for being safe, but since you see several patrols on the street you would think they have it under control. An incident at the hotel happened on the penultimate night of our stay. at 1 am a very loud constant knocking started, there was shouting. we thought there might be urgent work to be done, so let it go. if this continues and gets worse we thought something else was going on . we tried to contact the reception but there was no answer. hotel was full so we thought, there must be someone who calls the police. in the two hours that this lasted we did not see any police from our window. we thought there was security. this lasted for 2 hours and the calm had returned. didn't sleep much that night. the next morning i went to the front desk to ask what was going on. they knew nothing about it and went to look at the camera images and give us more information. During the day I asked several times but did not receive a proper explanation. till now i don't know if our lives were in danger or not but i didn't feel safe anymore. I don't come here anymore.
starstar Latinbeeld
Es un lindo hotel de ciudad, tiene varias atracciones para pasar una linda estadía. Sin embargo, no tuvimos una buena experiencia cuando pedimos almohadas extras, nos dijeron que no habían. Las toallas no las renovaban ni reponían. Ya para el tercer día no teníamos toalla de cara ni de manos. Los toallones tienen agujeros. La presión de agua es mala y al mencionarlo no pudieron darnos solución. Destaco el rooftop con piscina. La atención de Miranda y los bell door.
starstar Flor Nagy
I started my trip off in Tulum where I stayed at a smaller hotel with much more modest accommodations and amenities, so Soul Beach Beach Boutique Hotel provided some respite in the last part of my trip.It was nice to finally take a comfortable shower upon arrival and then a warm bath ON MY BALCONY as the rain poured outside on my second day in Playa del Carmen; this in addition to the comfortable bed, access to delicious takeout all around me and Netflix in suite made me feel as though I hadn't lost a day of my trip due to the weather. It just felt really good to unwind.I enjoyed the spa at extra cost, but it was certainly worth the money as Diago's therapeutic massage, the hydrotherapy session and sauna were exactly what I needed after 10 days of exploration, partying and non-stop movement.Mary–who I think is the hotel manager–was also super helpful! Anytime I had a question or a request she was able to deliver almost instantly: booking a covid test, providing a blowdryer, scheduling a taxi to the airport...she's the fairy godmother of Soul Beach Hotel.I honestly didn't realize that the hotel was as nice when booking, but it was a pleasant surprise and I'll certainly stay here again in the future if ever in PDC.
starstarstarstarstar Dainesha
Pequena jóia agradável no meio de Playa, a uma curta caminhada de tudo e pelo preço foi muito bom! Honestamente, provavelmente um pouco melhor do que eu esperava. A equipe foi super legal também. O café-da-manhã é apenas ok, mas foi incluído e disponível no final da manhã!
starstarstarstarstar Pierre Suranto
ESCOLHA OUTRO HOTEL! ESTE É O PIOR HOTEL ONDE ESTIVE.O banheiro é nojento! Chegamos tarde no nosso primeiro dia, não havia água quente! O aparelho de ar condicionado ou o maquinário que operava a piscina zumbia inconscientemente, era impossível dormir! A recepcionista nos transferiu para outro quarto onde poderíamos ficar por dois dias. Discutimos a hora de nos mudarmos e, quando voltamos para o hotel mais cedo, nosso quarto era diferente. NOSSAS COISAS, DOCUMENTOS, BOLSAS, ROUPAS, TODO O NOSSO DINHEIRO NUNCA FOI! Sem o nosso conhecimento, eles embalaram nossas coisas mais cedo do que o tempo de mudança acordado e mudaram para outro quarto, que era muito mais barato e em piores condições do que pagamos! ISSO ACONTECEU SÉRIO? não acreditávamos! Não há palavras para isso.O quarto de hotel está sujo, as toalhas estão esfarrapadas - manchadas, a roupa de cama está suja, a internet está gaguejando, o cartão do abridor de porta foi quebrado duas vezes em 8 dias. Não há água quente por um longo tempo, se houver - sem água! O hotel está constantemente movimentado à noite, então você não pode relaxar. Em vez de 0-24, a recepção tem apenas um porteiro noturno que não pode ajudá-lo com nada. Não recomendo a ninguém! Não há resposta ou compensação por erros! Experiências ruins em hotéis arruínam sua experiência de viagem !!! 👎
star Adrienn Erdei
The hotel room is dirty, the towels are ragged - stained, the bedding is dirty, the internet is stuttering, the door opener card was broken twice in 8 days.There is no hot water for a long time, if there is - no water!The hotel is constantly buzzing at night, so you can't relax.Instead of 0-24, the reception only has a night porter who can’t help you with anything.I do not recommend to anyone!There is no answer or compensation for errors!Bad hotel experiences ruin your travel experience !!!👎
star Richárd Porázik
Nice little gem in the midst of Playa, walking distance to everything and for the price it was very nice! Honestly probably a little nicer than I expected. The staff was super nice as well. The breakfast is just ok, but it was included and available late morning!
starstarstarstarstar Pierre Suranto
CHOOSE ANOTHER HOTEL! THIS IS THE WORST HOTEL WHERE I'VE BEEN.
The bathroom is disgusting!
We arrived late on our first day, there was no hot water! The air conditioning unit or the machinery operating the pool was buzzing unconsciously, it was impossible to sleep! The receptionist transferred us to another room where we could stay for two days. We discussed the time to move in, and when we got back to the hotel sooner, our room was different. OUR STUFFS, DOCUMENTS, BAGS, CLOTHES, ALL OUR MONEY WERE NEVER! Unbeknownst to us, they packed our stuff sooner than the agreed move time and moved it to another room, which was much cheaper and in worse condition than what we paid for! HAS THIS SERIOUSLY HAPPENED? we didn't believe it! There are no words for that.
The hotel room is dirty, the towels are ragged - stained, the bedding is dirty, the internet is stuttering, the door opener card was broken twice in 8 days.
There is no hot water for a long time, if there is - no water! The hotel is constantly buzzing at night, so you can't relax. Instead of 0-24, the reception only has a night porter who can’t help you with anything.
I do not recommend to anyone! There is no answer or compensation for errors! Bad hotel experiences ruin your travel experience !!! 👎
star Adrienn Erdei
Hotel is fine and location is grate but lack of service. Asked for two empty glasses for the room but they can't provide it. Reception doesn't help and the bar says no. Also asked for two more chairs for the balcony since we are 4 people travelling. Didn't help with that either.
star Kimmo Lindqvist
We stayed at The Soul for 3 nights and enjoyed it, it was overall good value. I give it overall 4.5 starts for the below: Location: 5 stars, only half a block from the famous 5th ave. It's great if you want to be close to all shopping and restaurants Amenities: everything is as described. We didn't use the pool but it looks nice Staffs: everyone was friendly Cleanliness: 3.5- the floor was dirty and we did not get fresh towels everyday unless your towels are on the floor. The room also hasmusty smell (quite common in Playa). I saw a leak on the ceiling in the hall way with some concern of mold. The hotel probably needs some maintenance. Overall would stay here again but not on the 1st floor and for less than $60/night
starstarstarstar Mychelle Nguyen
Es un excelente hotel para hospedarte en Playa de Carmen. Está a la vuelta de la 5a avenida, así que puedes tomarlo de base para salir a caminar y recorrer toda la 5a avenida. Está muy cerca del acceso a la playa pública donde se encuentra el Mamita's beach club. El hotel tiene rooftop bar con alberca, que de verdad es una delicia pasar la tarde ahí. Los tragos son muy buenos, tienen una preparación de 10. La comida también es muy buena, recomiendo los chilaquiles con arrachera. Conviene reservar con el desayuno incluido ya que está bien servido y muy rico, vale la pena y te ahorras estar buscando lugar oara desayunar.
starstarstarstarstar Alan Espinosa
Muy agradable lugar, la experiencia y el trato fue amable, el roof era muy bello y cómodo buena decoración, un día estuvimos solos y fue de lo mejor, la comida buena, y el elevador eficiente.
starstarstarstarstar Brandon Saldivar
El lugar está a media cuadra de la quinta avenida, los cuartos huelen a humedad, falla el agua, no contestan tus llamados, tienen un único elevador que siempre está ocupado. La terraza con alberca está bonita. Los meseros son dos o tres para todo el hotel. Los desayunos están buenos(y van incluidos) la comida es regular. El servicio también es regular.
starstarstar Ross Ctzar
Muy lindo, la habitación está correctamente limpia con las medidas de seguridad. Además tiene un frigobar y cafetera. La alberca es pequeña pero muy linda, además está templada.
starstarstarstar Axia Müller
Está longe de ser um hotel 5 estrelas 1. Não tem recepção 24hrs 2 não atendem o telefone 3. Não tem secador no quarto, pedi de noite na recepção e simplesmente falaram que não tinha 4. O café da manhã é SUPER limitado, só pode pedir um suco de você quiser mais tem que pagar a parte, suco artificial. O cafe da manhã é mexicano e não continental. 5. A recepção só começa funcionar 9:00 AM 6. Não tem um adaptador de tomada 6. Não vale o preço 7. Wi-Fi ruim 8. Não tem lugar pra estacionar upróximo
star Lethicia Lemos
Hotel bem localizado ao lado da5 avenida, tudo pertoao seu redor, passeios ,casa de de cambio e o mercado oxxo.. Tivemos um problema no qual foi solucionado no mesmo dia.. Instalaçoes boas, simples mas pelo custo beneficio eu indico muito Voltaria com certeza. .
starstarstarstarstar adriano Romeu
Este hotel es la clave del éxito para tu visita a Playa del Carmen, es un hotel muy limpio, las recámaras son súper cómodas y las camas te abrazan al dormir! Está ubicado a unos pasos de la quinta avenida donde encuentras absolutamente todo y a 2 cuadras de la playa. En el hotel puedes encontraralberca y una barra en el techo. Nosotros fuimos en nuestra luna de miel y nos trataron de maravilla ! El spa y la hidroterapia están riquísimos la atención es perfecta ! Súper profesionales las terapeutas y el circuito de hidroterapia súper completo, una experiencia que no puedes dejar pasar por alto ! Arturo el gerente súper atento en todo momento muchas gracias !
starstarstarstarstar Daniel Enrique Aguilar Valdovinos
Excelente acomodação.
starstarstarstarstar Daniele Recalcatti
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