The rooms are clean, the bed is comfortable. I loved the bathroom! Cable TV... minibar and air conditioning... the curtains prevent daylight from entering... super friendly, attentive staff.
GREAT breakfast. Super complete... it has a laundry service... parking and both the internal patio and the beautiful terrace. It is very well located...
I recommend it!
starstarstarstarstar Soledad Velazquez
I made two reservations, for two couples. Hotel informed that there was only one confirmed booking. I showed confirmation for both bookings. Attendant informed that he could not do anything because the problem was on the Booking platform. I informed that we had been traveling for 10 hours and the attendant informed that we would have to find a new place since the hotel was fully booked. He gave us the option of staying in the same room if we couldn't find another place.
We asked for a suggestion of a place and he passed on the address where we could stay. he also informed that, in case we didn't like the place, he would leave the reservation open so that we could stay in the same room.
We went to the place and there was no one to answer.
We returned to the hotel and informed that there was no one to present the place (well away from our place of interest). Upon arriving at the hotel, tired from the trip, we were considering the possibility of staying in the same apartment.
However, upon returning to the hotel (20 minutes later), the attendant said that the option to stay in the same room no longer existed as the larger room that could accommodate two more beds was given to another reservation, which checked in after our exit to see the suggested location.
That is, there was only the option of staying for one of the two couples.
We asked to speak to management and the attendant said there was no one at the hotel who could solve our problem. We asked for the manager's phone number, which was denied.
We inform you that we would file a complaint with Booking about the neglect of the situation.
We asked for the attendant's name and, to our surprise, she gave the wrong name. Said name was Fabi when her name is Ana Goncalves, confirmed by staff during the stay of the couple who stayed at the hotel.
Summary: this hotel does not deserve the slightest consideration and should, at least, put qualified people for direct customer service.
If I could give a ZERO rating, it would be Edda!
star Fabio Kostycha
The excellent service. They agreed to our requests. Very kind. One of the rooms was without hot water. The facilities in general are certain years old. The location is good almost out of obera.
starstarstarstar Hernán Matías Jabif
More than 15 blocks from the center but next to it there is a good restobar. As for the service at the reception, they made us wait for more than 30 minutes and they were not attending to anyone, they wanted to charge us 2 thousand pesos more when in Booking it came out less, if it slipped in and we said that if they charged us more so beware of those who come to this place. The room is nothing special, it serves its purpose of sleeping and leaving, the pool maintenance always says that tomorrow will be ready and it is not.
starstarstar Seba Torres
Portuguese
English
Spanish
French
Armenian
Italian
