We had the most amazing time of our lives! Can't say enough good things about this resort. The grounds were beautiful. The whole place, including our room, was kept spotless. Fabulous food but I do recommend that you eat the Mexican stuff at the buffet, I doubt the pasta or pizza or burgers were anything to write home about. The Mexican food was awesome 👍🏿 One note I think there are some cultural differences when it came to customer service which I noticed some other Americans getting upset about but it didn't bother us. We just took it in stride and figured when in Rome...walk up to someone and ask them specifically for what you need and they are more than happy to help you but standing in their line of vision waiting to be acknowledged or expecting them to guess your wants or needs (as is common in the U.S.) doesn't work there. We learned quickly and the staff was phenomenal. I really wanted to find an owner or manager and tell them how wonderful the whole experience was from start to finish. 10 stars. Will definitely return and will definitely tell all my friends and family!!!!
starstarstarstarstar Jessi Duncan
Every time I visit a business I look at their employees and its common to see them on their cellular. I spent 6 days on this beautiful place and I only sow I employee once on his cell which means nothing.
Love the food love the hygiene, humble employees always greeting you with smile. Keeping your room spotless and organized. am planing to take my hole family next year.
See you soon Barceló
starstarstarstarstar Noe Alacio
This resort has been the best! The staff is so courteous and polite, hard working and caring. Even after going through the recent hurricane the staff were quick to clean up the ground and pools, repair structures, etc. Lots of wonderful restaurants, shops, and outdoor activities to entertain the whole family. The pools are beautiful blue, and warm from the sun, but cool you off just as well.
starstarstarstarstar Adam Barrett (Utahcon)
Excellent vacation (1 week). Group of 59; everyone (kids and adults) had a blast.
Recommend the all inclusive package. **If you're a beer drinker, you're fine. Now if you prefer mixed drinks, order a double maybe even a triple shot; drinks are pretty weak. Came to a point in which we had to order the liquor shots separately and put it in ourselves to make sure our drinks actually had something in them. "Sorry Barcelo, you failed on that part".
Food; if you're craving a local dish or just a hamburger, everything is delicious.
To really enjoy your stay, explore the hotel and take advantage of everything your package includes. BTW, don't forget to visit the local community market, and nearby attractions.
4 out of 5 stars due to non-compliance with the adult beverage portion of the all inclusive package agreement.
starstarstarstar Ben Hdez
I love this hotel, and this is the only time I've been out of my nation. Estella was very nice, and I wish her very well, as well as the other attendants. Internet connection was speedy. The beach is in fact the only beach I like, and I love the lemonade there. The buffet was my favorite part. I did not like the Brazilian Restaurant, but the French Restaurant and free food at the buffets were the best (my favorite buffet was La Hacienda). Beautiful view from the lobby of the beach, very sanitary, and I loved swimming with Tsunami and Mincho. I sincerely thank the employees and room service. 100% would recommend for vacation!
starstarstarstarstar Pinky is Not the Genius
Bien hotel como siempre los hoteles Barceló tienen mucho que ofrecer excelente servicio de meseros y la barra de la alberca excelente
starstarstarstarstar Hugo alex
Nice place to release yourself from daily jobroutines. Just being here is a complete different experience to enjoy.
starstarstarstar Victor Garcia
Un hotel cuatro diamantes, te va encantar absolutamente todo
starstarstarstarstar Mike Cruz
El servicio por parte del personal excelente La comida buffet puede mejora Los restaurantes de especialidades rodizio y brassier excelentes Pero al momento de la reserva no comentan que por motivos de pandemica más del 50% del hotel se encuentra cerrado, no hay shows y actividades minimas Prácticamente alberca, comida y habitación
starstar Cesar Ferraez
Relax! Great snorkeling right off the private beach. The food was hit and miss. Very family-friendly environment.
starstarstarstarstar Sarah Williamson
El mejor lugar que he visitado, el complejo cuenta con 6 hoteles todos con una temática diferente y la atención excelente.
starstarstarstarstar Manuel Esquivel
Todo excelente
starstarstarstar Hector Rebollar Gzz
No sé si a los empleados les pagan muy poco y eso hace que tenga una pésima actitud y mala atención al público o es su de por sí. La comida es muy rica y la bebida está bien, pero super 0 en atención al cliente, en total me tope con 5 personas amables en todo el hotel.
starstarstar Victoria Cervera
habitación muy amplia.pero lejana x no haber transporte como en otro hoteles. Falta más opciones del menú. Falta d animación para participaren Shows, falta más ambiente,t presionan en el chek out. A las 12 o pagarás 20.usd. ..Lo bueno bonito lugarplaya palmeras albercas
starstarstar Carlos Ceballos
This place is amazing.
Even if not all services are currently open the place is incredible. Very good care for guests and personel about health security (face mask usage, social distancing, everything is perfect)
First time in Barcelo and definitely will be back‼
starstarstarstarstar Cristeli Monroy
Very good. Beautiful resort everything for families and kids. Food and services are perfect. ⭐⭐⭐⭐⭐
starstarstarstarstar Ludmila Manweiler
Service is exceptional and friendly. Lots of pools and very long sandy beach. Barcelo got the best spot in all Riviera Maya.
starstarstarstarstar Yosse Lopez
The place is amazing, the hotel staff and all the people we interacted were really friendly and helpful. There are a few flaws but overall the location, beach, food and amenities are really great. We arrived at a bad weather date and we lost 1 day due to rain, but the beach and sun were great on the 2nd, 3rd and 4th day. Personal recommendation is to visit between end of October through Mid May.
starstarstarstarstar Efrain Calderon
Good service. They are working even during pandemic. Everything is clean. Great pools, as for Mexico beach is good.
starstarstarstarstar Vik Lin
Excelente hotel, muitas atividades para toda família, comida ótima e atendimento excelente. Excelente atendimento para crianças Daniela e Joali, Valéria e Jasmin. Na piscina o monitor Sérgio, Cátia, Monica, Areli e Vanessa
starstarstarstarstar Janaina Gusman
Café da manhã excelente no buffet, atendidos por Pablo Gutierrez, Edgar Hernandez e e Oscar Caamal
starstarstarstarstar André Gusman
Loved it here! Resort was so big and the staff was so nice. Yasmin Sanchez was a brilliant server!!!! Her partner Roby was so nice too. The room cleaners were so sweet. I wish I could list everyone who was awesome, very well staffed. My friends and I spent spring break here and it’s a beautiful resort we can’t wait to come back! :-)
starstarstarstarstar Almira Kordic
Irene Sanchez is absolutely the best! We have been coming for 3 years and this lady never ceases to amaze! She is undoubtedly one of the hardest working ladies I have ever met! She is very attentive and always remembers what you are drinking. Thank you Irene! You make the vacation so much better and we truly appreciate everything you do!
starstarstarstarstar Lori Borkristl
Sítio muito agradável para se passar umas boas férias, todo o pessoal é de uma simpatia e gentileza fora do comum . Fomos avários restaurantes mas não eram o que esperávamos , o Capri , restaurante Italiano sim !!! muito bom o pessoal muito atencioso , simpático e disponível festejei o meu aniversário lá . Acabamos por fazer os almoços no bufê junto à praia , todo o pessoal super simpático destacando o Alberto e a chefaque infelizmente não me lembro o nome mas realmente muito amáveis, os jantares foram feitos no bufê onde não faltava nada , a simpatia de todo o pessoal era indescritível,não esquecendo o Alexander Domingues que estava sempre atento a que não nos faltasse nada . Conclusão!!! Umas férias maravilhosas, voltaremos com toda a certeza.
starstarstarstarstar Lena Fernandes
muito bem e fomos atendido por duas pessoa muito bem preparadas e educadissimas e amorosas. ótimos funcionários a.Arcangel chan e Maria Mayo .
starstarstarstarstar Airton Rosa De Oliveira
Grande. Bien distribuido. Excelente servicio. Tranquilo. Limpio. Trasmite paz. Las verdaderas vacaciones de relajación y confort
starstarstarstarstar Ihara Fernandez
traveled with the whole family, very like it!a lot of entertainment on site, restaurants, bowling, a lot of pools, hungry food in the buffet. We did not like the food in the restaurants and very cold water in the children's pools!dolphin show is very interesting!You can swim with turtles in the ocean near the Palace Resort!
starstarstarstarstar Julia Demin
First time at the resort. Overall it's a great resort. Friendly staff. Decent food. Beautiful scenery. Room was spacious but very musty smelling due to poor ventilation system. Lots of walking if you choose to. Beautiful water and beach. Would go back again.
starstarstarstar Jason L
Nós tivemos neste restaurante nestes 4 dias fomos muito bematendidos por dois jovens Alexis Pech e Guillermo Hernandez e toda a gente é 5 estrelas!!!
starstarstarstarstar Julieta Rosa
Local incrível todos atendentes são super atenciosos, o quarto estava meio sujo e alguns móveis velhos, porém nada tão serio, tv pega globo demais itens ok
starstarstarstar Hamilton Noriyuki Nakamura
Foi excelente, por várias coisas, porque não há motivos para reclamação...As nossas tardes de 15 dias na piscina, se tornaram mais acolhedoras, muito derivado ao brio profissional e exigente trabalho da Irene Sanches,que sempre nos mimou sempre sorrindo. Bem hajas Gigante Irene.
starstarstarstarstar Julia Ferraz
Boa experiência, mas faltou um pouco de atenção do hotel.Me hospedei diretamente no 3o andar,mas o frigobar e a cafeteira não funcionavam. Solicitei manutenção 3 vezes, então me mudaramde quarto. Fui para o térreo. Ao entrar no quarto senti forte odor de mofo, além de um chão estar muito úmido. Depois de reclamar e solicitar uma limpeza mais detalhada o cheiro melhorou. Então pedi ao concierge que a limpeza fosse muito cuidadosa, todos os dias, e que também se colocassem toalhas de rosto e piso, pois não haviam. As toalhas foram colocadas, mas nem todos os dias havia a de piso. Quanto à limpeza, era passado um pano muito porcamente todos os dias. Sei disso porque ficava muito pó embaixodas camas. Um dia meu filho de 1 ano deixou cair um pouco de creme hidratante ao lado do criado mudo e, até o momento que saí, ainda estava lá,mesmo eu retornando diversas vezes e pedindo cuidado especial com a limpeza.Masisso não atrapalhou minhas férias que foram fantásticas. A estrutura do hotel é muito boa, com ótimas atividades, diversas piscinas, as crianças amaram. O pessoal do hotel é muito atencioso e cuidadoso. Destaque para o Ubaldo e Rafael, da recepção, que são extremamente solícitos.As reservas para restaurantes especiais são bem organizadas, mas o atendimento nestes locais deixa a desejar.Você entra, senta e recebe um cardápio. Em 1 minuto o garçom já está te pressionando para pedir a entrada, prato principal e sobremesa,se pedimos um minuto eles dizem que não temos tempo. Isso aconteceu com muita intensidade no Kyoto, Marenostrum e no Santa Fé. Com menos intensidade no Capri e Tratoria. Já no Tókio e no Lá Fuente o atendimento foi excelente.A comida do buffet é bem mais ou menos (muita opção, mas nenhuma caprichada), tanto do tropical quanto no colonial. Já no Beach e Caribe, por serem menores, são muito melhor.
starstarstarstar Rubem Deodato
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