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star star star star SM-47 M-01 L-1-22 U.P.E. UC-05 Carr. Federal Cancun-Puerto Morelos, Near Xoximilco, Cancun, Riviera Maya & Cozumel Island 77506, Mexico
Escogimos este Hotel porque ofrecen transporte al aeropuerto, lo pre pagamos por Expedia, al llegar acá nos cobraron un impuesto extra y lo peor de todo nos dijeron que ya no había espacio en el transporte al aeropuerto a las 5 am. Le pedí que llamara al gerente quien me dijo que lo que podia hacer es irme al aeropuerto a las 3 am !!!! Increíble!!! Las toallas de baño son horribles parecen descartables. Por otro lado si esta limpio.
Poco personal. No tenían suficientes tarjetas para dar a los nuevos huéspedes. No responden las llamadas en recepción, por lo tanto tienes que bajar cada vez que necesites algo. Las habitaciones no tenían toallas. No había agua caliente. Restaurante cerrado después de las 9:30pm, por lo que si llegas de un vuelo internacional tendrás que salir del hotel si quieres comer algo, lo más cerca está a 30 min aprox. Un punto a favor es que está cerca del aeropuerto y el traslado es gratuito pero se debe hacer con tiempo porque es sujeto a disponibilidad, nosotros nos quedamos sin plazas en la van para tomar el vuelo de regreso, nos ofrecieron traslado en taxi por 500 pesos.
Es terrible, el restaurante caro y sin variedad. Luego los ridículos de seguridad, bell boys y taxistas afuera del hotel me hicieron pasar un mal momento pensando que el familiar que me llevó al hotel era de servicio de uber, son desagradables, vigilando a uno y pensando que uno no tiene para pagarles la estadía. En recepción nunca tienen cambio, el desayuno es una broma. La habitación estaba arreglada, pero los pisos de la regadera sucios, preferí solo quedarme la noche que llegue y buscar otro hotel al día siguiente.
El hotel y los cuartos son muy limpios, la calificación es por el precio de los alimentos y todo lo extra. Sus precios son exagerados, los alimentos a la carta tienen pocas opciones y son muy caros. El desayuno incluido es demasiado básico y sencillo y ni siquiera tienen agua simple para tomar, solo jugos. Si eres diabético pues te tienes que pasar la comida a brincos o comprar una botellita de agua en 50 pesos. Aprovechan que no hay nada cerca del hotel para subir sus precios lo cual se me hace bastante miserable de su parte. Y ni pidan room servicice, porque les cobran el 15% sobre la cuenta.
We stayed at this hotel as an alternative to staying at an all-inclusive resort to participate in a wedding nearby. The service staff were very friendly and always spoke English at the front desk, or quickly brought a staff member if not. There were insufficient bowls and spoons at every breakfast, but they were obviously working hard to replenish everything (cold breakfast only but nice fresh fruit and dairy). Dinner menu is mediocre food (I especially don't recommend the nachos), but not expensive and the lead server was very friendly. Rooms were clean, had good service, and comfortable beds. Water temperature had barely enough warm water to tolerate showering, but the bathroom was a reasonable size. Air conditioning in each room worked well, and wifi was always fast enough for remote work and video conferencing. The pool and deck was very nice and had a large shallow area great for kids, and there is lots of outdoor seating including a couple of more private areas mostly surrounded in plant life. Overall, we were satisfied with this hotel for the price compared to others in the area. It is easily accessible, and renting a car is a good option to avoid the expensive taxis in the Cancun tourist area.
Es un hotel muy cómodo, instalaciones limpias y la zona de. Alberca muy tranquila, me gustó la amabilidad de los empleados el servicio y buen trato en general. No doy las 5 estrellas únicamente por lo tardado que es el servicio de restaurante. Pedí una ensalada y de entrada me llevaron pizza, aclare que no pedí pizza y mucho tiempo después me dijeron que no tenían los ingredientes para mi Ensalada.Me hubiera gustado más que desde un inicio aclararan que platillos no están disponibles y así tener en cuanta que pedir. Fuera de ese detalle el lugar me gustó mucho
Es un buen hotel, sus espacios son cómodos, las habitaciones en mi caso, estaba muy bien, era una especie de suite familiar, con una pequeña cocina y sus utensilios básicos, sin embargo, habían algunos platos y vasos llenos de polvo. Este hotel tiene un gimnasio amplio y bien equipado, una sala de juegos con mesas para diversas actividades, un televisor mediano con buen espacio y acondicionado. Salas de juntas o reuniones. La piscina está muy bien, es amplia y tienen las toallas a la mano. Puedes estar todo el día si quieres metido en la piscina. Su restaurante es muy básico, no tiene mucha variedad de platos y su personal es escaso, la atención es extremadamente lenta a pesar que el personal hace su mayor esfuerzo, la cocina en si es muy lenta. La comida es sabrosa y suficiente. La atención en general del persona tanto en el área de la piscina como en el restaurante es muy lenta. El desayuno es también muy básico, solamente sandwich que te puedes preparar, algunas frutas, cereales, café tipo americano, algunos productos para untar, pancitos dulces, etc pero nada de huevos, tocinetas, o lo que suele haber en este tipo de buffet. Puede ser mejor el restaurante en general. La estructura en si del hotel está en buenas condiciones, salvó algunos detalles en el deck de la piscina que tiene muchos problemas de mantenimiento. Este hotel está divido en dos, uno es la parte de las suites y la otra parte Plus son habitaciones también muy amplias y cómodas. Este hotel no tiene nada cerca, un posible centro comercial que están construyendo prácticamente al frente, lo que le daría mayor valor a este hotel si mejoran y contratan a personal. Algunos de los mesoneros no le prestan atención a los huéspedes, creo que es un tema de educación y servicio. Es un hotel para estar no más de 2 a 3 días máximo.
Nice clean room, great choice for a hotel near the Cancun Airport.Their shuttle from the airport was ontime waiting for us despite our 1am arrival.
Nice hotel and pool, terrible staff and service. Don’t bother eating at the hotels restaurant, very overpriced and low quality food. Staff is rude and helpless.Will not return.
Upon check-in we requested the shuttle to the airport for 8 people, (that is why we booked here because of the free shuttle) since taxis are so overpriced, on the morning of checkout, at 6am the front desk told us the lady the previous day had not booked our shuttle, we had to pay 2 taxis to take us. So disappointing, they were not willing to make up for their mistake. (we were 8on our party, and 3 of us booked the shuttle just to be safe for the 8 ppl, still did not happen) As soon as we got our room, rooms are big and very nice, there were pee stains in 2 out of 3 rooms in out toilets, they did send someone to clean it but nasty, no towels or blankets in the room, makes me think they didn´t even clean them before our stay! service at the restaurant was terrible, they didn´t have half of things in the menu, and service was rude, I asked for a margherita pizza, they said they had it and when they brought it., it was pepperoni when I told them that was not it, they took out the pepperoni and put raw tomato. They took 55mins to bring our food out, and wrong, they said they were short staffed.
The rooms were nice, but unfortunately there was urine on the toilet seat when we arrived and we didn't have any towels untill we asked the room service to bring us some. We had a big problem with the shuttle because we ordered their complimentary shuttle service and we were told by Graciela that our reservation was confirmed, but it was in fact not confirmed. They never accepted that they were at fault, there wasn't even a way to speak with Graciela, They also didn't offer any kind of help nor recompensation. The worst of all was the restaurant though. They took almost over an hour to serve us and we were the only table there, even to serve us our drinks took 45 minutes and the beer was served warm. The restaurant was expensive and it was low quality food. The margarita pizza is the same box frozen pizza they sell next to the front desk, all they do is re-heat it in the oven. It tasted extremely bland and it wasn't even the right pizza because it had pepperoni on it. When we returned the pizza, they just took the pepperoni off and added thick slices of raw tomato on top, not even baked. The club sandwich is not a real club sandwich because they use ham instead of chicken. The best thing we ordered was the sincronizadas and even that wasn't anything amazing but it's the only thing they didn't mess up. we didn't get any kind of reduction on our meal and in my opinion, we overpaid. When we gave our complaints to the cook she told us that it's because they were understaffed. I'm sorry but I don't see that as reason enough to serve poor quality food and service, in that case it would be better not to open the restaurant at all. The cook told us to give our complaints to the front desk, she didn't want to hear it anymore. The front desk didn't seem to be interested though. The staff seemed incapable of handling any kind of conflict and I believe it's because they weren't properly trained on how to do so. They seemed friendly but they were not flexible at all. Its very disappointing because it's a hotel that has a lot of potential, just needs better service.
Es un hotel cercano al aeropuerto para quiénes van a tomar un vuelo al siguiente día. La alberca es agradable, las habitaciones son grandes, pero austeras. Hay despertadores en algunas habitaciones desocupadas que empiezan a sonar y se escuchan en la habitación, sin que nadie los detenga. El desayuno incluido es un poco de fruta, pan dulce pan tostado, quesojamón, jugo, cereal y café. Si quieres algo caliente como huevo o chilaquiles te lo cobran aparte. El transporte de cortesía es totalmente insuficiente, en el aeropuerto los esperéhora y media a que llegarán por mi, y al siguiente día ya no había cupo para la hora que lo necesitaba, tuve que pedirles un taxi muy caro. Necesitan cuando menos otro vehículo.
Las instalaciones están muy bien. Tuve un espacio para trabajar muy agradable, la habitación muy espaciosa y moderna. El puntaje se debe a que la comida que ofrecen es de muy mala calidad. Nos ofrecieron latas de refresco vencidas desde abril. El transfer si nos llevo de ida y vuelta y fue muy efectivo.
The rooms are very small, very limited towels & soap. The hotel shuttle was also unable to take us to the airport it was already full and we had to pay for an expensive taxi.
The hotel was cleaner than I've seen in a long time at much more expensive hotels. Comfortable bed, decent food. Plan for traffic to the airport. The staff was helpful. Plan your shuttle 24-48 hours ahead and you'll be fine.
I have not been able to stay here. First room was absolutely filthy, bed was covered in all kinds of hair, toilet had urine all over it. Moved to second room which was also covered in public hair. They admitted at reception that they don’t change the sheets between guests if they look clean enough. Absolutely disgusting.
Apesar de ser longe do centro de cancun e zona hoteleira (fique la somente se tiver carro), é um hotel com instalações novas , limpo, cheiroso, quartos bonitos, internet wifi 100% e boas roupas de cama/banho. As 2 camas sao de casal mas podiam ser queen (esse é o padrão do mexico). Há estacionamento fechado incluso. Ha piscina bem bonita mas nao utilizamos. Ha cofre no quarto. O atendimento foi bom (tivemos que mudar de quarto devido a problema no ar e isso aconteceu rapido). O cafe da manha é ruim como em todo hotel normal no México. Recomendo.
Muy buena atención, mucha higiene en todas sus áreas, el personal atento y educado. Excelente. Les sugiero en el menú del desayuno servir alguna comida salada y de ser posible un mini bar en las habitaciones. Por lo demás, excelente servicio
Hotel no meio do nada só serve pra dormir uma noite mesmo
Boas instalações , boa atenção.
It serves it's purpose, a hotel to stay near the airport. All basic needs covered like usual in this hotel chain. Things that stand out: airport shuttle, pool, and continental breakfast (very basic). Recommend specially if you have an early flight next morning.
I had stayed here before and enjoyed my night there. But this stay was not so good. I ordered some food to my room and after waiting more than a hour for it to arrive I went to the kitchen to pickup the food myself. The food was cold and seemed to have been sitting on the counter for a longtime. The food was terrible and way overpriced. The buffet breakfast in the morning was not the same as last time with nothing hot to eat. Only toast and coffee.
Always reliable. Only wish they could offer cheaper rates. Parking under building. Pool to cold cause if rain.
Apesar de ser longe do centro de cancun e zona hoteleira (fique la somente se tiver carro), é um hotel com instalações novas , limpo, cheiroso, quartos bonitos, internet wifi 100% e boas roupas de cama/banho. As 2 camas sao de casal mas podiam ser queen (esse é o padrão do mexico). Há estacionamento fechado incluso. Ha piscina bem bonita mas nao utilizamos. Ha cofre no quarto. O atendimento foi bom (tivemos que mudar de quarto devido a problema no ar e isso aconteceu rapido). O cafe da manha é ruim como em todo hotel normal no México. Recomendo.
Es el hotel más sucio que he conocido!!! Ni que decirse del check in; nosotros al llegar noche (porque el servicio de transporte del hotel tardó casí una hora en recogernos) queriamos solo dormir y nos registraron en el mostrador, nos pidieron copias de nuestra identificación y nos pasaron a otro efificio para seguir registrandonos ¡me sentí muy mal! y frustada, porque lo único que quería era descansar. Después de todo ese tiempo y al llegar a la habitación me encuentro con un piso mega sucio se me pegaban los zapatos en cada paso que daba, de verdad que me dió mucho asco ¿no hay quién supervise al personal de limpieza? Y si piensan que van a recibir un buen desayuno ¡olvidenlo! Porque lo único que incluye es pan de caja, cafe, leche, fruta y cereales; si quieren chilaquiles, huevos, etc. lo tendran que pagar por separado.
Las sábanas estaban sucias, la ducha está manchada de sucio y la puerta no cierra bien, por lo que el agua sale al baño. El TV no encendía y aunque llamé para que fueran a revisarlo, al final tuve que bajar a recepción para que lo resolvieran. El transporte llegó tarde, y además llegó lleno, por lo que tuve que esperar más tiempo para que regresaran por nosotros. De desayuno no hay más que frutas, cereal, café y juegos. Nada de huevos o algo más elaborado. No hay nada cerca para pedir comida a domicilio, dado que los precios del restaurante son exageradamente caros
Hotel limpo, organizado, preço bom.
Está bonito al igual que la habitación pero la verdad si estaba algo sucio el baño peor en general bien está súper cerca del aeropuerto y hay transporte que debes solicitar un 24 horas antes, la comida del restaurante está bien y el menú no es muy amplio pero en lo que cabe es buena opción
We found it to be a comfortable stay. The room was big. Security is very good. They have good Covid protocol in place. There are many amenities. The pool area is beautiful! We enjoyed the continental breakfast as well. There is, however, one thing to be aware of. They advertise a free shuttle to and from the airport. They only go at certain times and have limited capacity. Your odds are better to get a ride to the airport than from it. Reserve your spot via written communication ahead of time. But if any delay happens to your flight into Cancun you will most likely be taking a taxi.
La peor experiencia en un hotel en mucho tiempo.Escogimos este hotel por estar cerca del aeropuerto y para pasar solo una noche. Al llegar el personal que nos atendió tenía una actitud extraña, quizás tenía sueño o no estaba de buen humor. La habitación a primera vista parecía buena pero costaba respirar de la peste a humedad que había. Para colmo la ventana no se puede abrir por lo que no se puede ventilar. Se supone que el desayuno está incluido pero cuando llegas te dicen que solo se incluye desayuno americano, el resto hay que pagarlo. Lo que ofrecen es un zumo rancio de naranja, unas tostadas con mantequilla, cereales y poco más. Mala pinta. Teníamos otra reserva de otra noche para el último día antes de volar de regreso a España y la hemos cancelado, ni regalado vuelvo a ese hotel
Achamos o hotel pelo Google por ser próximo ao aeroporto e pelo transfere estar incluso, ligamos para ver se avia disponibilidade e a que horas o transfer saia, a recepção do hotel combinou que podíamos pega um táxi até o hotel e que ele nos compensava incluindo café da amanhã na nossa estadia, e assim não foi feito, no outro dia as 9:17 sentamos na mesa e o garçom ofereceu o cardápio e mostrou o valor, avisamos sobre o combinado na hora de fazer a reserva, e ele informou que não seria possível! Pagamos o café. No segundo dia acordamos mais cedo do mesmo jeito não nos incluíram no café da manhã. Anotem ou deixe registrado qualquer forma de negociação com eles !
El hotel en general está muy bonito su alberca y su bar todo el hotel está muy bien.. Solo quiero hacer un punto de vista la habitación no se si sea en general solo la que a mí me tocó tenía un olor como humedad y todo se sentía húmedo la cama etc de ahí en más todo está muy padre
horrible welcome at reception. the breakfast is poor and cheap. they ripped us off when we asked them to call us a taxi to go to cancun centre (15mins drive) for 600 MX$ (30USD?!?!!?!) instead of 50 Mexican pesos. the driver told us the hotel gets most of it. rooms are nice, and they pick you up at the airport for free which isn't bad, but the rest is horrible, don't go.
If they could get their act together with their sewage problem and staffing shortage, I might stay in the future. Also, although they are organized about getting people to the airport, they have yet to succeed to reliably pick people up from the airport to get to the hotel. They need a better system to do this; it is pure chaos now at Cancun airport and although the official rate for a taxi to this hotel should be USD $30 the aggressive taxi people yelling at you as you arrive will show you their "price sheet" and claim it costs $60 for a short ride from the airport to the hotel and you are tempted after arriving after a long flight, hot and tired, and the "free shuttle" to the hotel is no where to be found and the hotel does not have an easy way to sort out the mess. Beware in Mexico..visitors are wanted because they want our money and they will try to do anything to scam you out of your money...starting at the airport with taxis who prey on people like those who have "free shuttles" to their hotel..that never show up. No Uber at Cancun Airport.
PLEASE READ. I was inclined to leave a good review since the staff was helpful during our trip but the hotel itself is not well kept.There are bed bugs in their beds which is absolutely disgusting. It put a damper on our trip as we were literally covered in bites. The bath had mold in the corner. The whole hotel had an odd smell, it was almost a moldy smell.I would not recommend this place. It is not worth your whole family being exposed to an unsanitary location just to save a few dollars. The location isn’t the best either. I also gave this place the benefit of the doubt. Unfortunately it was a mistake, please don’t put yourself through this.
Un hotel muy cómodo. Su personal es muy amable y tienen mucha actitud de servicio pero el hotel no está en optimas condiciones. Casi siempre lo ves sucio desde que entras al hotel. Los sillones manchados, se nota que no los limpian en meses. Los pisos tiene marcas de pegamento, la lavanderia siempre estuvo sucia. El gimnasio tambien estuvo con polvo y el mismo cubre bocas que estaba Ahi continuó hasta el fin de mi estancia (1 semana) buen lugar, lo recomiendo por que a pesar de eso es bonito.
Hotel muy cercano al aeropuerto con buena infraestructura, ofrecen servicio de trasporte gratuito, pero es muy difícil comunicarse con ellos, yo no pude hasta que llegue de forma particular al hotel. En cuanto a la limpieza creo que podría estar mejor, tuve que solicitar dos veces toallas por que no las llevaban. Poco personal. La noche que en la que me hospede empezó a sonar la alarma de incendios a la una de la mañana y no paro hasta 3:30 am, no pudimos dormir toda la noche, hablamos con el personal pero mencionaron que era una fallo en su sistema y que no estaba el personal que se encargado de esos casos. La aparente gerente que estaba acargo tenía un mal trato con los huéspedes.
I stayed a night at this hotel and before I booked a room, I read almost all the reviews and boy, was I deterred from staying here but I still decided to give them the benefit of doubt and not shocking, it was thrown back into my face.Good location (as it's close to the airport) no doubt but man, do they need to get their hygiene and cleaning on point! My room smelled really bad and looked like it hadn't been cleaned in months. Everything was dirty and damp. The bathroom sink, the shower, the floors, the sheets etc. Even the hallway smelled so nasty.I had to ask for towels before I was given one and to my surprise, one had stains on them and the other had the cam/dobby/ edges coming off. 🤦🏾♀️🤦🏾♀️ Very disappointing for such a beautiful hotel.To the highlight of the evening: I was famished and wanted to order room-service (which BTW, I was told I could do) but guess what? Phone was out of order!!! I finally found the strength and went downstairs to order a plate of salad. I was given a 15-20 mins wait time and to my astonishment, I got a small plate of SALAD after 45mins!!!! Wow!!! Just incredible!!!!Overall, the reviews I read sadly came to pass.PS: please do something about your cleaning services. 👎🏾👎🏾👎🏾👎🏾
Listen, it’s a great spot if you need to stay a night at the hotel before you leave to the airport. The workers are all friendly and it’s a great bargain. Rappi can’t deliver here and the food is so-so. The pool is great and you can get a nice sunset view. There’s a pool table I t he lobby if you like to shoot billiards and the rooms are really nice. When I arrived, my room was still a mess. I called the front and they quickly cleaned it up. This hotel offers shuttles or the airports which is great for the budget cost. Other places charge for shuttles to the airport. Food is included as well (breakfast at least)
O hotel tem bons quartos. Amplos com cozinha completa dentro. A piscina e bem Boa com camas de sol, e camas com cobertura para até 4 pessoas. Atenção! Tem muito mosquito por ser perto da Mata. Muito mesmo! A localização não permite caminhar alugar algum. Os táxis são muito caros! 600 pesos até o centro.
Had a very comfortable stay!
Lugar muito bonito, a desvantagem é que fica muito longe de qualquer restaurante ou loja de conveniência. O hotel tem um restaurante com boa comida, mas com um preço alto.
De todo dar
Muy bonito lugar, lo malo es que está muy alejado de cualquier restaurante o tienda de conveniencia. El hotel tiene restaurante con comida buena pero a un precio elevado.
El hotel, muy bien, servicio, limpieza e instalaciones. Nada mas un poco retirado de la cd.
Las habitaciones son confortables la atención y limpieza son buenos los precios accesibles. Un lugar para disfrutar
Very nice rooms, big, clean and comfortable. Food at the hotel restaurant is nothing special.
Price quality unbeatable. If you are willing to drive to the beach or take taxis it would be way cheaper than staying at the touristy zone. Unless you really know the place and what to expect dont invest on all inclusive blindly.
Um dos melhoresde Cancún que eu encontrei.
O hotel fica bem pertinho do aeroporto. Vale a pena se hospedar no máximo por 1 noite. O hotel é novo porém tinha um forte cheiro de esgoto quarto. Recepção ruim. Transfer gratuito.
Las habitaciones son maravillosas las camas sumamente con modas y se oscurecen bastante entonces es un te permite descansar muy bien el sonido de las habitaciones contiguas son aislados y eso te permite tener la habitación prácticamente sin ruido.Esta muy cerca de Cancún, del aeropuerto, playa del carmen y demás.El buffet, es muy rico, porque a parte de la fruta te ofrecen huevo, chilaquiles, jamón, cereales.Muy recomendable,además queda decir que cubre la experiencia de los hoteles City Express.Además, a esto le agregas que los hoteles, (Digo Hoteles porque tiene dos, uno con habitaciones amplias y el cociente, el otro no) Yo que hospede en el segundo.Pero todo perfecto.
Muita Boa, lugar limpo, novo e com ótimos atendentes
Nice comfortable stay. Restaurant has excellent food and service!
Hotel muy comodo, bonito y barato. Las instalaciones son nuevas y estan accesibles. Tienen muchas facilidades. Hay desayuno americano incluido y esta bastante bueno. Tiene buen WiFi y su señal es estable. Cuenta con estacionamiento propio y esta incluido en el precio de la habitacion. Lugar bastante comodo. Lo malo es que esta lejos de la playa tanto para Cancun como Playa del Carmen. Recomendable.
Fresh and simple hotel. Great breakfasts and a great little pool perfect for short breaks.
Whilst the hotel is brand new and the rooms are clean, the hotel staff are incompetent and seem to be unaware of what customer service is. What we noticed: - The food and service in the dining area was very slow and was very basic. - You are unable to order drinks at the pool or room service and put these orders on your room number, you have to pay there and then. - The shuttle service was poor and we were left stranded and had to pay a fortune for a taxi. (Even after sending an email to the hotel regarding timings they claimed to have ‘not received it’, even though we had already had communication through the same email address.) - A member of hotel staff randomly knocked on our door waking us up early in the morning for no apparent reason. We did not ask for any wake up call. What a shame.
Só é longe de tudo
Hotel no meio do nada só serve pra dormir uma noite mesmo
FRAUD ALERT, they stole my information at check in and money from my account and scanned passport at check in, I called cooperate to inquire politely and the representative told me to " hang up and call back when I learn Spanish"
Hotel room with a affordable and confortable installations However customer service is a task to improve A reduced options for breakfast Very peaceful and quiet place for a relaxing trip
Very nice , brand new , fantastic pool , little Fitness, great breakfast and nice rooms with kitchen.
TOP TOP TOP VERY GOOD HOTEL THX EVERYBODY
SM-47 M-01 L-1-22 U.P.E. UC-05 Carr. Federal Cancun-Puerto Morelos, Near Xoximilco, Cancun, Riviera Maya & Cozumel Island 77506, Mexico