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star star star Ulitsa Nikolaya Panova 50, Samara, Volga 443056, Russia
Hotel muito bom, silencioso, limpo, café da manhã delicioso
Muy buen hotel, tranquilo, limpio, desayunos deliciosos.
Very nice hotel, quiet, clean, delicious breakfasts
Very nice hotel, quiet, clean, delicious breakfasts
Ótimo hotel com ótima equipe e localização! Deliciosos pequenos-almoços! Existem diferentes tipos de toalhas, roupão de banho, TV, Wi-Fi gratuito. Puro 🤩
Fiz o check-in no Hotel Países no dia 16/06/2021 por volta das 22h e imediatamente efetuei o pagamento. Por volta das 00:30 descobri que não havia água quente no quarto (eu tinha um padrão). Segundo a administradora do hotel, não é a primeira vez que isso acontece, já que o hotel está localizado em um prédio residencial e o abastecimento de água não depende dos proprietários. Nesse sentido, em sua opinião, a única solução para o problema era ligar o aquecedor de água que, segundo o funcionário, deveria aquecer a água de 19 a 30 graus por cerca de 30 minutos. Para além do facto de ter de esperar (embora tivesse de me levantar cedo no dia seguinte), a situação não mudou depois da hora marcada - a água aqueceu apenas 3-4 graus. Como não pude deixar de tomar um banho, e não queria tomar um resfriado (pois havia me recuperado recentemente e poderia ficar doente de novo), pedi ao funcionário que combinasse com o hotel mais próximo para me mudar para outro hotel (o tempo era cerca de 01:30). Depois que fui recusado (sobre uma tentativa por parte do funcionário de entrar em uma discussão comigo sobre quem está certo nessa situação, fiquei totalmente calado), exigi organizar uma reunião matinal com a gerência para trazer sua informação de atenção sobre o estado de coisas no hotel. Como resultado de um encontro casual (pelo que entendi, o funcionário não informou ninguém sobre o ocorrido), descobriu-se que o dono do hotel era uma pessoa grosseira e grosseira (um certo Vladimir, se não me falha a memória), que tentou me provar que exijo injustificadamente a devolução do dinheiro, porque a temperatura da água, segundo ele, subiu para 30 graus. Pelo que me lembro, então sim, a temperatura da água aumentou muito (não lembro exatamente quanto, mas às 10:28 ainda era 22 graus (anexo uma foto)), só que já eram 11:00 (quando tive que sair do hotel), e só aumentou porque de manhã a temperatura do ar já era de pelo menos 25 graus. Vale ressaltar que antes da minha saída matinal, no dia 17/06/2021, a administradora ainda assim colocou uma placa na recepção que a água quente estava desligada no hotel.P.S. Também há roupões de banho vazando no hotel (estou anexando uma foto).Dos profissionais: uma sala limpa e o facto de o preço do pequeno-almoço incluir muitos pratos (a qualidade dos pratos é outra questão). Para isso, dou 1 ponto.
Me registré en el hotel Countries el 16/06/2021 aproximadamente a las 22:00 e inmediatamente hice el pago. Aproximadamente a las 00:30 resultó que no había agua caliente en la habitación (tenía un estándar). Según el administrador del hotel, esta no es la primera vez que ocurre esta situación, ya que el hotel está ubicado en un edificio residencial y el suministro de agua no depende de sus dueños. En consecuencia, en su opinión, la única solución al problema era encender el calentador de agua, que, según el empleado, debía calentar el agua de 19 a 30 grados durante unos 30 minutos. Además del hecho de que tuve que esperar (aunque tuve que levantarme temprano al día siguiente), la situación no cambió después de la hora designada: el agua se calentó solo entre 3 y 4 grados. Como no pude evitar darme una ducha y no quería tomarme una ducha fría (ya que me había recuperado recientemente y podía enfermarme de nuevo), le pedí al empleado que acordara con el hotel más cercano para trasladarme a otro hotel. (la hora era alrededor de la 01:30). Después de que me rechazaron (sobre un intento por parte del empleado de entrar en una discusión conmigo sobre quién tiene razón en esta situación, me quedo completamente en silencio), exigí organizar una reunión matutina con la gerencia para llevar a su atención información sobre el estado de las cosas en el hotel. Como resultado de una reunión casual (según tengo entendido, el empleado no informó a nadie sobre lo que había sucedido), resultó que el dueño del hotel resultó ser un grosero y una persona grosera (un tal Vladimir, si no me falla la memoria), quien trató de demostrarme que exijo irrazonablemente la devolución del dinero, porque la temperatura del agua, según él, subió a 30 grados. Por lo que recuerdo, sí, la temperatura del agua realmente aumentó (no recuerdo con qué precisión, pero a las 10:28 todavía estaba a 22 grados (adjunto una foto)), solo que ya eran las 11:00 (cuando Tuve que salir del hotel), y aumentó solo porque en la mañana la temperatura del aire ya estaba por lo menos 25 grados. Cabe destacar que antes de mi salida matutina el 17/06/2021, el administrador colocó un cartel en la recepción de que el agua caliente estaba cerrada en el hotel.PD También hay albornoces que gotean en el hotel (adjunto una foto).Desde los pros: una habitación limpia y el hecho de que el precio del desayuno incluye muchos platos (la calidad de los platos es otra cuestión). Por esto doy 1 punto.
Gran hotel con excelente personal y ubicación. Desayunos deliciosos! Hay diferentes tipos de toallas, albornoz, TV, Wi-Fi. Puro 🤩
I checked into the Countries Hotel on 06/16/2021 at about 22:00 and immediately made the payment. Around 00:30 it turned out that there was no hot water in the room (I had a standard). According to the hotel administrator, this is not the first time this situation has happened, since the hotel is located in a residential building and the water supply does not depend on its owners. Accordingly, in his opinion, the only solution to the problem was to turn on the water heater, which, according to the employee, was supposed to heat the water from 19 to 30 degrees for about 30 minutes. In addition to the fact that I had to wait (although I had to get up early the next day), the situation did not change after the designated time - the water warmed up only by 3-4 degrees. Since I could not help but take a shower, and I did not want to take a cold one (because I had only recently recovered and could get sick again), I asked the employee to agree with the nearest hotel to move me to another hotel (the time was about 01:30). After I was refused (about an attempt on the part of the employee to enter into a discussion with me about who is right in this situation, I am completely silent), I demanded to organize a morning meeting with the management in order to bring to his attention information about the state of affairs in hotel. As a result of a chance meeting (as I understand it, the employee did not inform anyone about what had happened), it turned out that the owner of the hotel turned out to be a boor and a rude person (a certain Vladimir, if my memory serves me right), who tried to prove to me that I unreasonably demand to return the money back, because the temperature of the water, according to him, rose to 30 degrees. As far as I remember, yes, the water temperature really increased (I don’t remember how accurately, but at 10:28 it was still 22 degrees (I attach a photo)), only the time was already 11:00 (when I had to leave the hotel) , and it increased only because in the morning the air temperature was already at least 25 degrees. It is noteworthy that before my morning departure on 06/17/2021, the administrator nevertheless put a sign at the reception that the hot water was turned off at the hotel.P.S. There are also leaky bathrobes in the hotel (I'm attaching a photo).From the pros: a clean room and the fact that the price of breakfast includes a lot of dishes (how high-quality the dishes are is another matter). For this I give 1 point.
Great hotel with great staff and location! Delicious breakfasts! There are different types of towels, bathrobe, TV, Wi-Fi. Pure 🤩
I checked into the Countries Hotel on 06/16/2021 at about 22:00 and immediately made the payment. Around 00:30 it turned out that there was no hot water in the room (I had a standard). According to the hotel administrator, this is not the first time this situation has happened, since the hotel is located in a residential building and the water supply does not depend on its owners. Accordingly, in his opinion, the only solution to the problem was to turn on the water heater, which, according to the employee, was supposed to heat the water from 19 to 30 degrees for about 30 minutes. In addition to the fact that I had to wait (although I had to get up early the next day), the situation did not change after the designated time - the water warmed up only by 3-4 degrees. Since I could not help but take a shower, and I did not want to take a cold one (because I had only recently recovered and could get sick again), I asked the employee to agree with the nearest hotel to move me to another hotel (the time was about 01:30). After I was refused (about an attempt on the part of the employee to enter into a discussion with me about who is right in this situation, I am completely silent), I demanded to organize a morning meeting with the management in order to bring to his attention information about the state of affairs in hotel. As a result of a chance meeting (as I understand it, the employee did not inform anyone about what had happened), it turned out that the owner of the hotel turned out to be a boor and a rude person (a certain Vladimir, if my memory serves me right), who tried to prove to me that I unreasonably demand to return the money back, because the temperature of the water, according to him, rose to 30 degrees. As far as I remember, yes, the water temperature really increased (I don’t remember how accurately, but at 10:28 it was still 22 degrees (I attach a photo)), only the time was already 11:00 (when I had to leave the hotel) , and it increased only because in the morning the air temperature was already at least 25 degrees. It is noteworthy that before my morning departure on 06/17/2021, the administrator nevertheless put a sign at the reception that the hot water was turned off at the hotel. P.S. There are also leaky bathrobes in the hotel (I'm attaching a photo). From the pros: a clean room and the fact that the price of breakfast includes a lot of dishes (how high-quality the dishes are is another matter). For this I give 1 point.
Great hotel with great staff and location! Delicious breakfasts! There are different types of towels, bathrobe, TV, Wi-Fi. Pure 🤩
Hotel muito bom. Insonorização em altura. Equipe amigável. Recomendar.
Muy buen hotel. Insonorización en altura. Personal amigable. Recomendar.
Very nice hotel. Soundproofing at a height. Friendly staff. Recommend.
Very nice hotel. Soundproofing at a height. Friendly staff. Recommend.
Eu estava no trabalho. Aconchegante, limpo. O quarto é pequeno, mas está tudo lá. O café da manhã é simples, mas farto. As meninas da recepção são muito atenciosas. Estacionamento 5 min. andar.
Hotel acolhedor e tranquilo com um bom pequeno-almoço. Separadamente 5 pontos para café natural.
Estaba en el trabajo. Acogedor, limpio. La habitación es pequeña, pero todo está ahí. El desayuno es sencillo pero abundante. Las chicas de la recepción son muy atentas. Aparcamiento 5 min. caminar.
Hotel acogedor y tranquilo con un buen desayuno. Por separado 5 puntos para café natural.
Cozy, quiet hotel with a good breakfast. Separately 5 points for natural coffee.
I was at work. Cozy, clean. The room is small, but everything is there. Breakfast is simple but plentiful. The girls at the reception are very attentive. Parking 5 min. walk.
Nice hotel, limpo. Mas, o colchão é um guarda, dormiam como em pranchas. Talvez, claro, seja por causa do número, a gente tinha em japonês. Obrigado, então, que em vez de travesseiros você não colocou tábuas como gueixas))) E mais um sinal para a falta de estacionamento, depois de uma longa jornada eu realmente não quero arrastar os demônios para onde deixar o carro
Limpo e confortável. Administrador muito amigável e agradável. Recomendar
Bonito hotel, limpio. Pero, el colchón es un protector, durmieron como sobre tablas. Quizás, por supuesto, sea por el número, lo teníamos en japonés. Gracias, entonces, que en lugar de las almohadas, las tablas no se pusieron como las de las geishas))). Y una desventaja más por la falta de estacionamiento, después de un largo viaje realmente no quiero arrastrar a los demonios a donde dejar el auto.
Limpio y confortable. Administrador muy amable y agradable. Recomendar
Nice hotel, clean. But, the mattress is a guard, they slept like on planks. Maybe, of course, it's because of the number, we had it in Japanese. Thank you, then, that instead of pillows you didn’t put boards like geishas))). And one more minus for the lack of parking, after a long journey I don't really want to drag the devils where to leave the car
Great simple hotel with pleasant rooms, welcoming staff
Ulitsa Nikolaya Panova 50, Samara, Volga 443056, Russia