Muy bonitas instalaciones, excelente habitación, muy buena ubicación, buena atención del personal, la limpieza, la comida buena y muy variada, el área de pi piscinas espectacular,la vista es excepcional, la playa divina... EMPORIO un lugar para recomendar al 100.
starstarstarstarstar Alejandra Lopez Monsalve
Hotel muito bom, arrumação de quartos e higiene impecável, piscinas muito boa, recepção pessoal mal educado não todos mais 2 pelo menos, café da manhã impecável muito bom nota 10, almoço e jantar nota 6 comida muito boa porém o cardápio é repetitivo “ o serviço de bar da praia nunca vi igual péssimo, um descaso com o hóspede que nunca vi igual. Levou 1 hora para chegar o hambúrguer e veio errado somente sem queijo, após isso levou mais 40 minutos e veio frio detalhe a coca cola até hoje não veio, além da coca pedimos um suco de manga veio morango, pedimos o segundo já faz 3 horas e nada. Bar nota 0 funcionários mal educados, o tempo todo de cara feia. Uma pena esse tipo de experiência acaba tirando o brilho do restante do pessoal que é Incrível … tenho certeza que é um incidente pontual mas não deixa de ser uma falta grave…
starstarstarstar Eron Luiz
El hotel es excelente, tiene siempre limpio y a tiempo todo. Su personal es muy atento. En tiempos de pandemia deberían ser un poco más cuidadosos con la sana distancia en lugares más cerrados como el restaurante queda la gente muy junta.
starstarstarstar Gabriel Martínez
Nossa fomos muito bem recebidos. Hotel muito limpo, organizado e um café da manhã excelente
starstarstarstarstar Denise Hinke
Excelente hotel. O pessoal da recepcao que poderia ser mais alegre mas esta tudo bem.
starstarstarstarstar Renata Laus
Hotelsensacional...deu pra aproveitar tudo... piscinas, Praia, SPA...e os deliciosos restaurantes, um de cozinha italiana e o outro de cozinha Mexicana...sem esquecer de mencionar o excelente trabalho dos seus funcionários sempre sorrindentes e dispostos!
starstarstarstarstar Martha Cordeiro
Bom serviço. Quarto sensacional e moderno. Instalações super limpas e arrumadas. A praia é fantástica. Tem alguns pontos que poderia melhorar como por exemplo a quantidade de escadas e acessos. Da a sensação que foi crescendo desordenadamente. O modo com se pode consumir nos bares também poderia melhorar. Quem não tem all inclusive fica complicado porque tem de pagar na hora
starstarstarstarstar Carlos Baptista
Hotel com excelente custo-benefício, pegamos um quarto com vista e foi tudo ótimo! Única coisa que poderia ter sido melhor foram as camas, eram duas camas de casal pequenas e com colchão muito macio, a ponto de ficar desconfortável, mas é uma questão de gosto.O café da manhã era um show à parte, muitas opções e tudo muito gostoso! Equipe do hotel muito atenciosa tbm!É um dos hotéis que mais cuida da orla, retirando sempre as algas da areia e deixando a praia sempre limpa!
starstarstarstarstar Ricardo Carneiro
Buen hotel. El hotel está en renovación así que el que se hospedar podrá disfrutar de nuevas instalaciones. Tiene varias albercas y un par de áreas para ninos pequeños. La atención en recepción puede mejorar en cuanto a la hospitalidad y explicar las instalaciones/servicios que ofrece el hotel. La atención en restaurante, bar, servicio a cuarto, camareras, etc. Es excelente. La playa es bonita aunque un poco rocosa. Si gustas de una playa con solo arena para entrar al mar es cuestión de caminar un par de minutos para encontrar una área donde no hay rocas. La comida es adecuada
starstarstarstar Karlo Zermeno
La atención es mala. Cuando estuve,tenían previsto un corte de energía y me asignaron una habitación al lado de un grupo electrógeno que hacía un ruido infernal que impedía un buen descanso. El servicio de wifi también deja bastante que desear.
starstar Maria A Vestilleiro
Tiene una vista muy bonita, habitaciones comodas, la atencion en el hotel esta muy bien. La comida es rica...... Pero el servicio de bufet un poquitin incomodo por el mal trato (solo dónde sirven la comida), pero en general si comes rico.
starstarstarstar Diana Cortes
This facility is fantastic! All staff are kind and courteous, and very attentive to your needs. The food is phenomenal, and is always put out fresh in the buffet, and has a wide assortment. The beach out front is in beautiful condition, the pools are crystal clear, and the rooms are fantastic. The facility is very clean, and you always see the staff cleaning and maintaining. COVID protocol is strictly adhered to by employees, so had no health concerns. I would definitely go back here!
starstarstarstarstar Serena Nelson
Stayed here with husband and young baby (9 mo) daughter. I really loved our room it was fantastic! King bed Oceanview with a bathtub that has a window to the room and outside. Huge balcony, very comfortable. I would just say if you need a baby crib, the ones at the hotel aren't the best, they're more like a bassinet and a weird size so standard crib bedding doesn't fit on it. I think bringing a pack and play would have been better for us.
Besides that, the hotel has amazing pools, ocean access, lovely friendly staff, and good food at the restaurant. The buffet is a bit pricey but they have such great options! It's in a convenient area and just a quick and inexpensive bus ride to downtown. Good restaurants across the street too, and a couple convenience stores :)
starstarstarstarstar Dhebi Hay
Boas comidas, principalmente o café da manhã. O hotel peca na limpeza e no serviço de quarto.
starstarstarstar Gustavo Emery
Muy buena experiencia! El hotel muy bonito, muy amplio,bastantes albercas para escoger, las habitaciones limpias! El desayuno buffett muy bien, aunque en lo personal preferiría que agregaran un poco más de menú, pero muy bien todo!
starstarstarstar Israel Loyola Quezada
es un hotel bonito y cómodo. Para mejorar el transporte del aeropuerto al hotel tardó una hora y media en recogernos e igual nos entregaron la habitacion luego de las 6 de la tarde cuando la esperabamos a las 3. Estabamos pendiente de que nos recogieran para una salida y el personal de seguridad de la entrada del hotel no colaboró ni en avisarnos, ni en informarnos luego de que el conductor se habia ido y perdimos la actividad. Fue una eperiencia en general muy agradable pero ni regresaría al hotel y tampoco lo recomendaria
starstarstar Ng_parra Dj
So the hotel.is very nice. We did an all inclusive and we have some very good service. Even paid extra to stay in the swim up room building. This is also ocean front.Well here is where it goes bad. All services shuts down at 11 pm. But last night the beach DJ blared music until 2am. I called numerous times to complain and even spoke to security to no avail and they did nothing, and then tonight one family in two rooms are having a dance party causing everyone else to be miserable due to their very loud music and again not one employee here is doing anything about it! In my opinion I would stay at another hotel if you are looking for peace and quiet. Unless you don't care about sleeping then this is your place.
starstarstar Mr Traveler
Partner and I were here from 1/9/22 to 1/16/22 with the all-inclusive package. We are new to Mexico but it was overall a great experience.Pros: + Excellent customer service, some of the best I’ve received in my life. All staff were working 100 miles an hour all the time and were extremely friendly, warm, welcoming, accommodating, and easy to work with. It is easy to communicate and get what you need even if you don’t speak Spanish. + Maybe 75% of the hotel guests are from Spanish-speaking countries. This hotel does not feel Americanized. + Delicious food and drinks with a decent but not huge variety available. Soups, desserts, Mexican selections, and seafood were particularly good. + Beautiful rooms, views, beach, pools, hot tubs, and grounds with numerous adult-only areas and not too many kids running around. Everything was extremely clean, well-maintained, and beautifully designed. + Numerous HBO channels and access to English and Spanish TV. + Very helpful, English-speaking staff for planning excursions. + Excellent and affordable massages with flexible scheduling. + Cool shows most nights with great performers. + Hotel clearly takes COVID precautions seriously.Cons: - The beach is beautiful but not good for swimming. It’s really rocky and hurts your feet to stand, and it’s hard to get a good grip so you can swim safely. Water was very rough some of the time but they didn’t change the red flag when it got noticeably calmer. - The pics on booking.com suggest the swim-up rooms have private pools but they do not. Swim-up room just provides walk-up access to the large shared pool. We ended up downgrading when we realized this, which was very low-hassle and they reimbursed us without resistance. - Not enough chairs on the beach, hard to find two together after 11am or so. - Only 2 restaurants and you have to make reservations for them in person at the crowded front desk before 3pm, with three fixed time slots available only (6, 7:30, or 9pm). - Breakfast buffet is very crowded between 9:30-11am. Frequently ran out of items and service was slow during this time. - Pools are quite cold and hot tubs are warm, not hot. - The layout of the hotel is confusing and there are not enough elevators. It is hard to get around without frequently climbing stairs. Might not be good for older guests or people with disabilities. - Room service is not included in the all-inclusive package. - Shower and tub water got somewhat warm but not hot. - Slow and unreliable WiFi that kept disconnecting, was not strong enough to stream video, and did not work well or sometimes at all on the balcony, on the beach, or in certain areas of the hotel.Overall a great value for a 4-star hotel. We will likely be back!
starstarstarstar Helen White
It took us an hour to get our key so we literally check in at 4pm, take an hour for bags to arrive in our room as bell boy said they gave him wrong room number, there are ants in the room. There’s various foods for breakfast, good but not great. Other than that, Our room is right in front of warm jacuzzi which is nice, the private beach is pretty and clean. They have at least 3 different swimming pools for adults, and they have dedicated for kids too.
starstarstar Misstraveller
Great beach front hotel.
Room was clean and had all the necessary amenities.
We had a beach front room with amazing views at an affordable price.
We did not tried their food as we eat outside all the time. We bought the room only not all inclusive.
Just be aware that it's beach is a bit rocky. Not easy to swim.
Recommended.
starstarstarstarstar Alva Fam
Mixed feelings about this place. First, it took about an hour and 15 minutes to check in. I've literally never in my life waited that long to check in to a room at any hotel ever. They only have one or two people at the desk checking in guests.
The big disappointment was that the beach connected to the hotel is incredibly rocky with big stones. Too dangerous to swim unless you want to take a chance at getting scratched up or cracking your head against the rocks. Paying all this money for a beach-front hotel but not able to swim in the ocean was very frustrating.
It would be nice if more of their waiters and kitchen staff spoken better English. A majority of visitors are English speaking so you would think they would train a few people up to be able to communicate with their guests. It took a few days to be able to communicate my specific dietary needs to them and they did try their best to accommodate me and my wife.
On a more positive note, the views of the turquoise ocean were very nice and the travel agency was helpful in lining up tours.
starstarstar Pandit Dasa
Me quedo con mi familia en Empório Cancún, en régimen de todo incluido.Sin embargo, ¿cuál es mi sorpresa al saber que aún así, VARIAS COSAS tienen que pagar?como unos vinos (los mejores, por supuesto), cervezas y, lo más increíble de todo: ¡agua de coco!Sí, en el sistema Todo Incluido del hotel, si quiero agua de coco, tendré que pagar el equivalente a cincuenta reales (solo en efectivo).Si hubiera sabido que era así, no me habría quedado aquí.¡Sin mencionar que se está renovando un edificio, haciendo un ruido horrible y las piscinas están más frías que el mar!Estou hospedada com minha família no Empório Cancún, no sistema all inclusive. Porém, qual minha surpresa em saber que mesmo assim, VÁRIAS COISAS tem que pagar?!? como alguns vinhos (os melhores, claro), cervejas e, o mais inacreditável de todos: água de coco! Sim, no sistema All Inclusive do hotel, se eu quiser uma água de coco, terei que pagar o equivalente a cinquenta reais (só no dinheiro). Se eu soubesse que era assim, não teria me hospedado aqui. Sem dizer que um prédio está reformando, fazendo um barulho horrível e as piscinas são mais geladas do que o próprio mar!
starstarstar Julia Marangon
Nuestra estancia fue muy agradable, la habitación de buen tamaño, la vista al mar fue espectacular. Lo mejor fue el servicio de los meseros, muy alegres, atentos, serviciales, gente que disfruta su trabajo y lo hacen con gusto lo que te hace sentir bien. Igual todo el personal muy amable. Lo único malo fue el frigobar 😅 no enfriaba naaada. Gracias, esperamos regresar pronto
starstarstarstarstar Gabriela D.S
This hotel definitely exceeded my expectations, very clean, hotel grounds well manicured with plenty of staff and security. I booked a double beds with ocean view and got upgraded to a king suite with ocean view due to my room not being ready yet as I arrived early....super awesome! Everyone is very friendly, I loved being at the pool bar...that was my favorite spot to swim, drink, and snack on those fried shrimp tacos with the spicy avocado sauce. I definitely was a happy buzzed guest. This is definitely a family and couples hotel, didn’t notice any solo travelers like my myself but it was still enjoyable. I treated myself to a deep tissue massage and Elsa was wonderful! So relaxing to have a massage a step away from the beach, with the sounds of ocean was just what I needed. The only issue I had was the miscommunication with the Covid testing, I was within the 3 days prior to my departure but I was told to take it the next day which caused me to miss my planned day of excursions, aside from that, everything else was awesome and I’d definitely recommend to others and will be returning later this year.
starstarstarstarstar Monique Burton
It was amazing ! The room was very clean. We had the breakfast included and the servers and hostess were very attentive and nice every day. The receptionist were all so great and accommodating, especially Marifer who helped us check in and out. I felt very welcomed everyday while I was here. Anytime you walk by any employee they don’t hesitate to greet you and ask how you’re doing. I did hit a small snag with room service though, they did not deliver my food and did not call to let me know they would not be delivering it. Besides that everything was amazing!
starstarstarstarstar Lorena Valles
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