Durante un festival de música que se celebró dentro del hotel, extravié mi cartera. Avisé a todo el personal que pude y a la mañana siguiente fui a mostrador a preguntar si alguien la había encontrado ¡Y sí la devolvieron con todo dentro!Tarjetas, identificaciones, dinero, etc. Esto habla muy bien del personal también; si bien no sé quién la devolvió, la tuvieron en sus manos y aún así quedó intacta.¡Muchas gracias a todos! Me sentí muy segura de estar ahí
starstarstarstarstar Yaneth Tarello
péssimo hotel, não recomendo todos os funcionarios sem educação(todos) não salvou ninguem grosseria o tempo todo. fiz o pacote all inclusive, mais não podia repetir os pratos nunca vi isso na minha vida.ia pedir uma bebida era grosseria e cara fechada mau respostas a todo tempo e falta de empatia
star Debora Santos
Impactada con lo horrible de este hotel. La comida muy mala, y el alcohol más barato que he probado en mi vida , goteras por TODOS LADOS , agujeros en el techo y los elevadores viejos ycon pedazos rotos . Cuarto sucio y con gotera . El servicio pésimo, todo el personal grosero y enojado contigo. Y como si todo no fuera poco la lentitud era increíble, 1 hora con 45 min para hacer el check in. Suerte si querías pedirte algo en el bar porque era estar formado más de 15 min. De verdad es ridículo lo lento que todo estaba.. Y ni te preocupes por llamar al lobby si necesitas algo porque nunca te van a contestar. De verdad cero lo recomiendo.
star Marlene Cavazos
Comida sin sabor Elevador tarda demasiado El café rebajadisimo y tibio siempre Cobran el internet aparte No vale la pena por el costo 👎🏻
starstar MonZ kbnz
Dejé mi ropa en la habitación y cuando la chica fue a hacer limpieza se robó una blusa que acababa de comprar ese día, cuando regresé ya no estaba mi blusa. Quise dar mi voto de confianza a pesar de los malos comentarios pero me equivoqué.
star Valee Naav
This was the absolute worst hotel that I have ever stayed at. We stopped eating at the hotel after the first day, and left early to move to the Omni Hotel next door. I cannot say enough bad things about this hotel. I wish I had read the reviews more carefully. There are obviously fake 5 star reviews to pump their rating. The food was inedible. The roofs leaked. I was there for the Electric Zoo festival put on by Pollen. They should be absolutely embarrassed that they chose this hotel. The bathrooms flooded during the Diplo concert and you had to walk through sewage to use the restroom. If this was in the United States, they would be shut down. I wish I could give this zero stars and certainly regret not leaving sooner.
star Brian Botnick
My room smells like mold. There is a water leak behind my bed. The phone was broken as well so I Couldn’t call the front desk.. These room feels like a cheap motel. Don’t stay here it’s very dirty and outdated. The check in line took a whole day. The resort did nothing to rectify anything. They told us all the rooms had flooding issues. I would give zero stars if possible. Go to Punta Cana Bahia principle loved it same price.
star Tufahal Ali
I’m not giving a 5 star because checking in was a bit too long, Almost 2 hours! But every other thing was a 💯! Very nice service! Nice rooms! And oh the food!!!! The food was definitely the highlight of my trip! Will be recommending this to anyone I know coming to Cancun!
starstarstarstar Fejiro Ikpeni
No vayan, fuimos de despedida de soltero y aunque solo ibamos a tomar y divertirnos(para que nos cerraron medio hotel en instalaciones porque habia evento de 4 dias(no avisaron)...., la comida esta horrible, elevadores viejisimos,habitaciones viejas, los restaurantes a la carta parece que sirven chamberete en corte. Si vas a ir, llevate un yeti porque sirven en vasos de bebes. Hay gente muy linda atendiendo, pero tambien nos toco gente muy grosera. Si puedes, reserva en otro lado, este hotel ya paso, habiamos ido 2 veces antes y pasaba para despedidas, pero esta si fue una decepcion, bajo muchisimo su calidad en todo aspecto. No volvemos.
star LUIS Garza
I'm fair with my reviews on google. I can honestly say this resort has to be the worst. Room service never picks up calls. We were out of toiletries for our remainder stay (2 days), no fresh towels, water leak in room, standing water in sink the entire stay (4 nights). We brought all issues to the front desk and nothing was done. No iron in room when website states there is an iron. Room was cold and there's no temperature control. We asked for extra blanket and was given an attitude. Received blanket 3 hrs after. Staff came knocking on our door 3 different times when we hung the 'Do not disturb' sign. Food was mediocre. Beach was decent, but short of chairs and no towels to be found. We asked to upgrade from standard to Pyramid and was flatly told "no". Friends who stayed in Pyramid had mildew odor in room with water leakage. Water running tainted brown in shower. This resort seriously need major reconstruction and remodeling. I do not recommend anyone to book here.
star K Y
Empty room. Terrible view. Weird layout. Very maze-like. You have to walk like 2 miles and 3 separate buildings to get to your room. I hate this. Fiesta Americana was amazing and this is terrible.
star Matt Trimble
The best thing about this resort is the views. Beautiful kept grounds, gorgeous beach and nice pool area. Staff were extremely friendly and helpful. Very disappointed with the food, even at the high end restaurants. The best food was quick eats by the pool (tacos, wings, burgers, pizza and chicken fingers). Drinks were too sweet and not enough alcohol.
The little coffee bar makes the best lattes!!
Be ready for long walks because the rooms are very far from everything.
starstar Diana Trinidad
The resort was huge. It was very beautiful and had an awesome layout. The beach was super nice as well as the pools areas, and there were a lot of activities and things to do around the resort, as well as a lot of options for food. However, the all inclusive food and drinks were disappointing. The menus made it seem like the food was going to be really good at each place, but every single time at every place the food was bland and comparable to college cafeteria food. The drinks were very sugary and had a very low alcohol content. It took so many drinks to even feel a buzz. The rooms themselves weren’t anything impressive at all and the bathroom had a floor-to-ceiling window directly next to the toilet into the bedroom… and our friends said their bathroom had the same and they were in a different building, so all the rooms must be like that. The showers also had non-moving glass only covering half the shower so every time the shower was used the floor got very wet. But all things considered, none of that ruined our stay or bothered us too much. The staff was extremely friendly and helpful.
starstarstar Kathleen Richardson
Vámonos por partes: - La comida está OK, pero es ridículo el tiempo que te hacen esperar para entrar a un restaurante. - Te entregan la habitación tiempo después de cuando es el check-in, por temas de "desinfección por COVID", pero me entregaron mi habitación oliendo a humedad y tenía el suelo sucio. Incoherente. - Todo el servicio general de check-in es bastante desordenado, los tiempos de espera son exagerados, y no hay eficiencia en sus procesos. - Los baños cerca de la alberca, que también son los baños de ciertos restaurantes, no los limpiaron en todo el día. La gente ya estaba borracha y dejaba los baños sucios, parecían baños públicos. Uno esperaría que al menos el personal estuviera pasando cada hora o cada dos a hacer una limpieza, pero yo encontré los baños en el mismo estado a las 10 AM que a las 6 PM (y para las 6 PM ya era asquerosos). Nunca tenían papel de baño. - Algo positivo es el check-out express, te toma 2 minutos hacer check-out. - El hotel es muy bonito y está muy bien ubicado.
starstarstar Xio García
DO NOT BOOK THIS RESORT. Prior to booking, we called the resort asking if there were any cancellations due to COVID-19 (restaurant/amenity closures). After being informed everything was open, we decided to book our vacation here.The next day we looked up google reviews in order to plan our stay. We were surprised to read that several vacationers were unable to obtain food/drink due to restaurant closures. Additionally, several patrons reported pools, bars, and other amenities are closed. This was a major red flag, as we we’re paying a hefty price for the marketed “all inclusive.” As a result of this, we called back and asked again about the closures. THIS time the employee informed us that yes there are several closures (only after taking our money). We attempted to cancel the trip due to the unsafe conditions (i.e. traveling abroad with no access to food and water). In the meantime, Expedia worked with us to process a refund. Only after the booked dates passed were we informed that we would not be refunded. We are unable to speak with anyone in charge and the resort is demanding we fork over $2,500 for a trip we did not go on due to misleading / false advertising by the resort. Please look somewhere else for your vacation stay :(
star Alexis E Chase
Lugar bonito, porém quartos velhos, bebida horrorosa, nem coca cola da pra tomar e comida pior ainda. Nem no café da manhã era comivel Uma enganação esse hotel
star Isabela Spagnuolo
Fui um dia no hotel, durante o WS Weekend.Tava lotado! Mas até que o atendimento atendeu as expectativas
starstarstarstarstar Felipe Balestrin
El hotel está en una buena ubicación, la playa está excelente. Pero dentro de las instalaciones deja mucho que desear, la menoría de los trabajadores te saludan y atienden de buena manera, los demás te dan un trato para no recomendar éste hotel. Me ha tocado hacer fila aprox de 20 quizá 30 minutos para una bebida, ya que en sí sólo están en función 2, y si preguntas algo, te contestan mal. La comida es variada pero no buena. Ojalá pudieran mejorar muchas cosas dentro de las instalaciones.*CURSO INTENSIVO PARA LOS EMPLEADOS DE ESTE HOTEL*
starstarstar Óscar Espinoza
El PEOR HOTEL!!!!! Si Piensan reservar aquí , mejor no lo hagan. Todo está sucio , la comida es mala , las habitaciones viejas y sucias. Si necesitas algo de recepción nunca responden. En general el hotel es feo,viejo y muy sucio!! No vale la pena en ningún aspecto. Veo que en los comentarios los administrativos del hotel sólo responden gracias por tus comentarios jaaaaa mejor mejoren su calidad y pésimo servicio , es una verdadera lástima venir a este hotel
star Lorena Juárez
Péssimo, muito caro para o que oferece. Já outros all inclusive em Cancún mais baratos e melhores. O hotel só é imponente na aparência, por que o serviço é péssimo. Restaurantes com filas gigantescas, tinha que me policiar para ir comer no horário que abria ou a fila seria de pelo menos 1h30. A “churrascaria” que precisava reserva, lotava com uma fila de pelo menos 50 pessoas pra conseguir antes mesmo do horário que abriam as reservas. Bebidas horríveis, os drinks eram apenas suco com um álcool imaginário. Cerveja quente. Não tem serviço de praia, frigobar não é reposto. Choveu dois dias e meu quarto ficou alagado pois entra chuva pela varanda mesmo com tudo fechado. O risoto do restaurante italiano parecia um mingau de amido de milho, nojento. Metade dos restaurantes é acessível somente aos hóspedes do the pyramid. E sinceramente, não acho que valha a pena nem estando com a pulseira preta. Fui enganada pela beleza do hotel, não volto nunca mais.
starstar Rafaella Costa
O serviço é ruim. As bebidas não básicas. Você paga por all inclusive mas não tem uma marca conhecida e acredito que o álcool seja imaginário. Primeiro dia eu bebi uns 15 copos e não fiquei nem tonta. Os drinks começam as 11am mas as 1pm não tem a maioria dos drinks saborosos. Toalhas você não pode pegar toalhas na piscina você precisa levar as do seu quarto. Quando chove o hotel inteiro fica molhado. Fiquei os dois primeiros dias sem água e minha tv não funcionava. Entrei em contato com a recepção algumas vezes mas fui ignorada. Não existe serviço na praia. Você da sorte de pegar uma cama ou cadeira limpa na areia. Os garçons só tratam você vem se vc der dinheiro para eles. Caso contrário você é ignorado. Não vão para esse hotel. Existes mais opções com um valor acessível.
star Natally Nicodemus Lopes da Silva
Péssima! Se quiserem estragar suas férias em Cancún se hospedem no OASIS, só decepção. Tem que pegar uma fila enorme pra conseguir comer e mesmo assim só tinha uma opção de buffet 24 horas o restante que eram uns 4 restaurantes tinha q agendar e mesmo assim ficando já fila não conseguíamos entrar. Bebidas horríveis, o suco era de pozinho pior que tang, coca cola e refrigerantes aguados e sem gás, cervejas quentes... poderia ficar falando por horas e horas, pior decepção esse hotel, nunca mais eu e minha família voltamos aí.
star Jaqueline Tavares
Péssimo! São 11h da manhã e eu não consegui tomar água gelada no hotel. Não há! Calor de 33ºc sem água nos bares da piscina.
star Savanna Rocha
Difícil começar..... Ainda estou hospedado e infelizmente ficarei até o dia nove de agosto. Bem, vamos começar: 1. Check-in demorado e confuso 2. Não recebemos nenhuma informação como nos localizar, onde eram as refeições, etc. Apenas, que tudo o que precisássemos era para procurar o consierge. Pois bem, fizemos e recebemos um tratamento frio e pouco profissional de um hotel 3. Não há reposição de água no quarto. Novamente procuramos o consierge e desta vez foi muito pior. Recebemos a informação que água no quarto não estava incluso em um pacote All Inclusive 4. Descobrimos que há diferenças entre os hóspedes, lugares que não podemos usufruir. Tudo bem, mas podiam ter descrito na entrada 5. No quarto não há um mapa, descrição dos serviços, lista de ramais e tudo que habitualmente encontro nos hotéis que me hospedei 6. Filas imensas, aglomeração de pessoas para almoçar ou agendar os jantares 7. Comida regular, sem nenhum diferencial. Já comi melhor em botecos na Colômbia 8. Serviços de atendimento sem nenhuma cortesia, nem profissionalmente por obrigação. Exceto se já tiver com uma nota de dólar na mão. 9. Após reclamar a um funcionário que nos disse que a água estava incluso, este disse que iriam repor. Bem estou esperando e comprando diariamente garrafas d'água para não desidratar do café matinal até a abertura dos bares na piscina as 11 horas. Nis cafés, o único que tem água em garrafa, não temos direito. Mesmo comprando um pacote All Inclusive 10. A limpeza do quarto é sempre muito tarde 11. A praia não é muito boa, mas isso não é culpa do hotel. Mas nem fui saber se há serviço de praia para não me irritar mais 12. Internet fraca 13. Há um Qr code para reclamar. Tentamos baixar todos os dias. Sem sucesso Único ponto positivo é a beleza do hotel antigo e bem conservado, mas há vazamentos no corredor, podendo causar acidentes. Põe fim, desistimos de tentar melhorar nossa estadia e aceitamos que foibum grande erro ter escolhido este hotel.
star Marcio Simoes
STAY AWAY IF YOU’RE ALLERGIC TO MOLD/DUST. The rooms triggered my allergies like crazy due to the mildew smell. SECOND, it is definitely not the staffs fault for the service.. they are friendly & helpful however this resort is absolutely understaffed & has weird hours /rules for restaurants/food places. They should issue & disclose clearly from booking & initial check in on what restaurants/bar places are included for certain wristbands. Figuring that out is a headache. Everything is wonky. Not a fan. This is my worst all inclusive resort experience.. especially it being my first time in Cancun. Save yourself the this trip and go to Dominican republic instead.. that’s the message I’m getting based off this resort. Much better service for all inclusive resorts over there… first timer here & this impression was absolutely negative. Rooms are outdated, not thoroughly cleaned, & just horrible service. I’ve never been more disappointed. The lines for food places / bars are ridiculous. Not only that.. drinks are super watered down. Sheets for outside cabanas are always dirty.. just everything about this place is bad. Check in is long also. Stay away at all costs…….. I’m from New York and absolutely unimpressed….. & let down… take it from me. At least my fellow New Yorkers trust me when I say the night life/food sucks here. It’s just not it. Spend your money elsewhere…
star Irania Reyes
This is one of the worst resorts I’ve ever stayed. Rooms are very dated. The tub didn’t drain. It literally took 45 min to get a drink. You won’t get the Cancun experience here. In this resort they don’t care for making guest feel welcomed. There’s no side pool drinks. No shows. Food was good. We had the best bracelet which is the black. But people that didn’t have that one can’t get back in some restaurants. Motel 8 rooms are better. Trust me don’t waste your money. Spend the extra 600 stay at a better hotel.
starstar Jorge Flores
Not worth it. Booked for the “all-inclusive” and discovered there are a bunch of things you have to pay extra for/not included in the all inclusive (room service delivery fees, extra water bottles, certain menu items). Terrible, microwaved, stale, dry food. All drinks (when they don’t run out) are watered down (alcoholic and nonalcoholic). The whole resort smells like paint/paint thinner and mold. Staff isn’t courteous or welcoming. The place is dirty. the plants are all dead. There are flies all over the restaurants. Everything is outdated. the elevator barely fits three people. Everyone here looks miserable. You couldn’t PAY me to come back here. 0/10 would NOT recommend. Save your money and go somewhere else. just trust me.
star Jojo Sabra
Over the last decade this resort has went from a five star to a one star. I have stayed here over a half dozen times and brought dozens of people with me over the years. I am sad to say that I will never be back. Everytime we checked in we would have to play this game in regard to what we booked and paid for, and what they try to give us. A vacation should be relaxing, but these trips always started with frustration and anxiety.
star Brady Bush
Honestly this place used to be my favourite, but I just checked in and I've never had such a bad experience here. I've come back to this resort year after year because it treated returning guests very well. This visit we were given a room in the farthest stretches of the resort without room amenities that we had every year prior. Also for the last couple years returning guests would be able to pay a small fee to upgrade to the "black band" which allowed us to enjoy all the amenities the resort has to offer. I'm confident this will be my last trip to this resort as it has gone downhill from years past. The lady at the front counter blamed it on new management "Mr. Rodriguez" and his new policies. Too bad, this resort used to be great.
star Josh Delong
My visit was from Wednesday 1/22-1/24/2020
First I will start with that you cannot get in contact with this resort via a 1800 number. I wanted to have the room decorated for my grandson's birthday before we got there. Made the request upon arrival and it was done the following day! Secondly, our refrigerator was never equipped with the required drinks, water, soda and beer.
called several times to request... first time the dept that suppose handle the replenishing was closed. Replenish ??? we never received!! Called again front desk they will have someone bring the items ...never happened ...went to room while it was being cleaned saw a supervisor told her and nothing.... called again front desk was on hold forever so I just hung up !!!! It was hard to get drinks only saw
the swim up bar and the placita serving drinks. Staff was not very polite. Our maid was awesome I will say. I have mixed feelings about returning to the Grand Oasis again. Specialty restaurants were very good also.
starstarstar Nancy feliciano
It’s quite simple. IF YOU PAY FOR PREMIUM OR VIP YOUR STAY WILL BE MUCH BETTER. You will have access to the whole resort and the better dining options. For the rest of us that didn’t, upgrade to the Grand Pyramid (black band) for $700mxn a person per day. It is worth it if you can. The food options are FAR better and you can do more. Otherwise during peak seasons be prepared to wait in line for most dining options and quite honestly the food is adequate at best. Remember it is an older property so rooms aren’t “perfect”. The A/C can be noisy but it works. Avoid the regular check in process if you can. Use VIP or Grand Lounge if you book through an agency. It is a family resort so be prepared for families. If you don’t want to vacation around children go to an all adult resort your experience will be better. Overall it took us over a day to figure this place out. Also remember to tip. These folks work hard to make your stay pleasant.
starstarstarstar Juan Parra
Great location. Excellent service. Very friendly staff...special mention for Regina at Tatish, Dolores at Hippie Chic . Kids loved everything. We are vegetarian and managed to find something at every restaurant. The buffet fare is a little repetitive, but still tasty.
My only suggestion would be to add some floor mats in the room as it can get very dirty after a day at the beach.
starstarstarstar Rekha Padmanaban
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