Tiene sus detalles de mantenimiento, pero la ubicación está excelente.
starstarstarstar Héctor Alejandro Menchaca Peraza
Apenas cumpre a finalidade
starstarstar Gustavo Dalalba
Excelente
starstarstarstarstar Bya Bap
Ótima localização, bom café da manhã, quarto espaçoso, com ar condicionado, porém, sem frigobar.
starstarstarstar Tatiani de Valois Lopes
Boa localização porém não na zona hoteleira. bons quartos. mais o café da manhã incluso deixa muito a desejar não é livre. somente pao com Mantega e um suco. qualquer coisa a mais e pago a parte.
starstarstar Fernando Figueiredo
Ótimo atendimento, limpeza ok, piscina, quarto simples, contém o necessário para passar seus dias bem.
starstarstarstarstar Gelisa Carvalho
Muy agradable
starstarstarstarstar Leandro Regulo Gallardo Bautista
Booked a room here and verified reservation on Ramada website. Never got a confirmation email after booking and when we showed up there we were informed that they are closed for renovations. Our reservation was honored by them at a different hotel which was further than we wanted to be. It’s understandable that during a time of low bookings this can happen, however if I would have known in advance I could have made a change myself to be where we needed to be.
star Anna
Excelente precio, servicio, limpieza...sólo como sugerencia: que las habitaciones tuvieran más luz, seria perfecto...
starstarstarstarstar Claudia Fernanda
Buena relación calidad precio.
starstarstarstar Carlos Gutierrez
Bonito y cómodo, amabilidad del personal excelente, además precios accesibles tanto de habitación como su restaurante.
starstarstarstarstar Jaime Romo
El mejor y mejor ubicado en el primer cuadro de Cancún excelente personal y atención
starstarstarstarstar escuela shaolin Teran
buena comida
starstarstarstarstar Alanys Vielma Peña
Ame gusta este lugar y l comida es buena
starstarstarstarstar Ramiro Salazar
As a Canadian visiting Cancun solo I booked a seven night stay at the Ramada Cancun I ended up leaving the Ramada Cancun on the fourth day of my stay even though I paid in advance for seven nights and was not refunded any money for the nights I didn’t stay. This is my real experience of staying at the Ramada Cancun. If you’re reading this and are Canadian or American I would seriously think twice about booking a stay at this hotel, the staff are malicious and dangerous the hotel manager Alberto acts like a gang member and if you accidentally ask him the wrong question or do something that he doesn’t approve of he will use extreme street bullying tactics to let you know he means business . My whole experience at the Ramada Cancun was absolutely bizarre, it was literally the strangest hotel experience of my entire life and extremely dangerous i literally could have died because of the incompetence and disregard directed towards me and other guests by the hotel staff at the Ramada Cancun, I talked to several guests who were telling me the same kind of negative experiences were happening to them courtesy of Alberto the hotel manager and other staff members. In the middle of a hurricane the night manager of the hotel Alberto at the Ramada Cancun hotel picked a fight with me and was yelling at me and being extremely threatening towards me because i ordered a bowl of oatmeal and a plate of fruit at the restaurant. All the guests at the hotel were placing orders for food to get a last meal in their stomachs to hold them over while we ride out the hurricane. Apparently because i ordered a bowl of oatmeal and a plate of fruit it was not acceptable and the night manager Alberto got extremely angry. I don't know if Alberto is the night manager but that is what he told me, I kept telling him to relax and calm down because he was literally yelling at me for placing a "special order" which is what he called my order. I told him several times to relax because he kept moving extremely close to me sticking his face in my face like he was going to hit me, he kept walking very close to me in a threatening manner, he kept being aggressive and confrontational walking up close to me and being extremely aggressive i kept telling him to relax, if i can't order oatmeal and fruit than o.k its no problem . We were in the middle of a hurricane and i didn't eat anything all day. At this point because of Alberto being extremely confrontational this made me feel extremely unsafe I was extremely afraid to stay at the hotel because i was worried the manager Alberto was going to violently attack me and there was no one to report this to because he was the night manager and the staff just stood around and watched as he was intimidating me and picking a fight with me. Also the fact that i wasn't going to be able to get any food at this hotel was putting my body in an extreme situation as my blood sugar was extremely low and i couldn’t order any real food what so ever because of Alberto being extremely aggressive and confrontational. I would have eating anything if they offered it to me, a burger, a cookie, a piece of bread even, i would have accepted anything. I went to my room and instantly packed all my bags and told myself i either risk being attacked and assaulted by the manager or i go out into the middle of a hurricane and find a hotel where i feel safe and so i went out into the hurricane with two large luggages weighing fifty pounds each and a large backpack, the streets were literally empty because the entire city was on lockdown and the wind was blowing extremely hard it was a real full blown hurricane. Luckily by the grace of god I was able to flag down a taxi who drove me to a different hotel, the taxi driver told me he almost didn't pick me up as he was on his way home to take shelter from the hurricane, the taxi driver was such a nice man he took me to a new hotel and i gave him a nice tip to show my gratitude and I told him please get home safe
star rich havs
Amamos nossa estadia em Kokai Plaza, a equipe foi muito simpática e prestativa, agradecimentos especiais a Migel, que nos ajudou durante toda a nossa estadia e garantiu que tudo correu bem. O hotel fica no centro da cidade, a costa fica a aprox. 20 minutos a pé.
starstarstarstarstar Ruslan Khasanov
Loved our stay in Kokai Plaza, staff was very friendly and helpful, special thanks to Migel, he helped us all along our stay and made sure it went flawless. The hotel is at the downtown, shore is approx. 20 min walk away.
starstarstarstarstar Ruslan Khasanov
Esta fuera de la zona hotelera lujosa de Cancún pero muy cerca al terminal de transporte, se nota que las instalaciones ya tienen muchos años.
starstar Andrés Vargas Pérez
Ótimo hotel tive o prazer em me hospedar em stambul
starstarstarstar Luciano Vilela
Excelente lugar, limpio y el personal desde vigilancia, recepcion y cocina todos son amables. Los felicito :)
starstarstarstarstar Luis Pimentel
Good food and excellent prices
starstarstarstarstar ale gilbey
Un excelente lugar, en cancun, ubicacion maravillosa, entre el centro de la ciudad y la entrada a zona hotelera, muy amables, buen servicio y limpio
starstarstarstar Guillermo Hernandez
Excelente servicio, el hotel muy limpio y habitaciones muy confortables. Todo excelente. El personal muy atentos.
starstarstarstarstar Jorge Hernandez
Habitaciones limpias y confortables. Las camas un poco duras, pero en general, bien Los baños están limpios y bonitos y las habitaciones son algo pequeñas, pero en general me parece una muy buena opción para hospedarse. Además cuentan con alberca y la ubicación es muy buena,en una zona bastante urbana y que te permite ir a distintos puntos de la ciudad.
starstarstarstar José de Jesús Reyes Aquino
Excelente la remodelación del Hotel Ramada, cerca de todo, las habitaciones geniales, la alberca muy agradable. El personal de lo mejor también y apegado a los protocolos de higiene y salud. Si vas al Restaurante no olvides pedir un Cocodrilo que es un Sándwich Gigante de Carne deliciosa con papas fritas y una salsa exquisita. Me encantó
starstarstarstarstar Eleazar Martínez
Estuve con un grupo de 40 personas y todos quedamos muy satisfechos todo excelente, bien atendidos,cómodas habitaciones lugar tranquilo lo recomiendo
starstarstarstarstar Elizabeth Espinoza
Excelente servicio, súper recomendable Bonita atención por parte de el personal de el hotel y muy limpio todo. ¡Felicidades! Sigan así 🥰
starstarstarstarstar Yanet Lopez Rafael
This is where we stayed during Hurricane Delta away from the resorts. It safely held tight! They gave us candles and still able to cook with generators due to no electricity!🙂
starstarstarstar Dusty Henderson
The place is really comfortable with a beautiful pool, the restaurant got really good plates a tasty pizza. They're really nice and sweet.
starstarstarstar ameixapreta
The place is located in the center everything is close to you. We booked a room and the breakfast was included and I can say the breakfast was really really a joke. You get bread and butter and if you want coffee or tea you have to pay extra, even in jail you will not get that breakfast. The service sucks and most of the people don't speak English. While in Mexico there are better places with a great great service. Avoid that place please. The only thing that makes me give 2 stars is the swimming pool 🏊🏊♂️🏊♀️
starstar Amine Boushaq
Tem uma boa localização mais o custo benefício não Compesa .. quarto não tem frigobar na recepção não a lugar para guarda água caso compre no mercado ...tão pouco a Bebedouro na recepção ... Quarto tem uma iluminação péssima e as pessoas da recepção estão sempre de cara fechada ... Já o pessoal da limpeza são amigáveis eprestativos.. o café da manhã e horrível falam que e café colonial porém passa longese paga caro pra comer pão seco com café ... Ou você escolhe café com leite ou um copo de suco ... Ou escolhe fruta ...no caso mamão... Seria melhor não oferece café da manhã ... Esse foi o pior hotel que me hospedei até hoje ....
star Leo Santos
Não gostei, velho, feio, café da manhã pago.
starstar Célio Ribeiro
Aconchegado, preçojusto. Bem localizado.
starstarstarstar Dermeval da Silva
Quite Lovely. Good experience, great location, great service, the restaurant is very delicious. Comfortable beds and pillows. Awesome transportation services. Kudos to Alberto. He always delivers excellent service and is wonderful.
starstarstarstarstar Branden Drake
Great hotel experience. Friendly staff. Good sized room. Basic breakfast (white bread, fruit and coffe) with option to pay extra for a hot breakfast. Near to ADO bus station in downtown hotel, which is why we choose to stay here. Air con slightly noisy but it didn't bother us as we could turn it on and off as we pleased. Lovely clean shower. Would recommend.
starstarstarstarstar Natasha RA
Stayed a week, hard to get the daily towels allowance to get to your room, always excuses.Restaurant service the worse I experience in my travels.Servers walking around ignoring you.Never able to get continental breakfast(included in rate of room). Sometimes due to staff being late to open restaurant; other by ignoring you even if you are the only one there.Do not recommend, will never stay there again.
star Gabriel Alvarado
Estive lá alguns dias, e o hotel em termos de estrutura é bonzinho bem maquiado , mas deixa muito a desejar. Os quartos tem uma varandinha, o banheiro tem as pastilhas encardidas de mofo e bolor preto, o café da manhã é extremamente simples, o que salvava era o omelete, os pães são duros, o bacon com gosto de requentado. Tem uma balada local na frente do hotel mais precisamente na lateral, que durante a noite inteira o som é alto e não conseguia dormir, por ser na avenida tbm o barulho incomoda bastante. Não tem frigobar no hotel aí toda hora tem que descer pra solicitar algo. Não tive uma estadia satisfatória.
star Taesa Lima
Amei
starstarstarstarstar Sonia Aparecida De Melo
Bem localizado ! Cordialidade dos funcionários
starstarstarstarstar Irene N de Freitas Charif
Adequado!
starstarstarstar Andrea Teixeira
Fraco
starstar Felipe de Carvalho
Excelente
starstarstarstar James Hasler
Excellent location in town quiet at nights. Rooms are decent. The breakfast included is just coffee, tea, bread...lol. Toilets barely flush. Decent for price. But restaurant there, I would not recommend. It was worst bacon either eggs and beans. If I rated restaurant it would be 1. Eat elsewhere. You will thank me.
starstarstarstar D D
The location is very convenient - it may not be in the hotel zone but it is close to the ADO bus stand and close to Mercado 28 all of which are within 10 minutes of walking distance. It has a free shuttle to the beach daily. The breakfast buffet is delicious and has Mexican and Western Foods. We got a good deal and it was included in our room price. The rooms are very clean. The staff is friendly and hard-working. However we have an annoyance. There's a smell of sewage in the hallway of the second floor. And we have communicated this to the stuff.
starstarstar Anil Philip
Has been such a great stay here. Staff has been very good and pleasant. I was greeted outside upon arrival. The front desk clerk has been so accommodating, informative and so helpful. Room was spacious. Wish it was a carpeted floor but that's not a big deal.
starstarstarstar Mr C
Right in the center of the city and everything is in walking distance. The view from your balcony is pretty cool. The rooms are clean and updated.
starstarstarstar Lela Palmese
Good Hotel, Very helpful and friendly staff. Good to stay for one night. If staying longer laundry fumes will bother you in days when wind blowing in to your balcony. Picture view from balcony
starstarstarstarstar G V P
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