Two stars for the good bed and free rental bikes. AC was also good.
The interior is rather rustic, does not have a lot of equipment. It's not soundproof at all. This give little privacy. It can get very noisy. Once people did a party on the rooftop of the opposite building 5am in the morning! And they didn't care that there is a hotel. The reception could not do a lot apparently. On the home page it says they speak English and Spanish. But their English is very poor.
Initially they wanted to give me a room without windows to daylight only to the inner part of the hotel. They have been nice to give me an other room with daylight.
The pool looked dirty.
Lastly, they knew that there will be a hurricane and they did not give us any instruction. The worst they did not have anything to eat. On the morning after the hurricane they had really nothing to offer and they did not care about the guests leaving them without any food. Of course after the hurricane all supermarkets and restaurants were closed. It needed to go very far with the bike to find finally something to eat.
That's not a real client service if its about "thinking out of the box"
Location was okay, not the best. A lot of construction is going on there.
At night there was always light outside and you cannot isolate from light. (see picture)
Won't come back...
starstar Sabrina Kramer
The staff are very friendly, especially the person who takes care of the breakfast in the morning, which is by the way very good. The big problem is that the rooms are very poorly soundproofed and you get woken up several times a night because of disrespectful customers who have fun screaming and running around ...
starstarstar Benjamin Chambe
Excellent service attitude from all staff. Good design and comfortable. Perhaps you lack equipment in rooms such as dryer, iron, the storage space is small. Consider that there is no television. The wifi signal is good.
starstarstarstarstar Roberto Carlos Ledezma
Beautiful boutique hotel, all the employees were extremely kind to us.
The hotel is beautifully decorated and the breakfast is delicious.
There are many works in the area.
starstarstarstar Luciana Dominguez
These type hotels are in the new area of Tulum. They are doing a whole type Eco city. Not at beach but close enough to cicle. Still pricey but hotels are new and modern and very safe and better organized.
starstarstarstarstar JJ MG
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