This was our 1st trip to Cuba with my family and we had such fun! The hotel was so helpful from the moment we got off the bus right until the day we left. Our son (Mikey age 9) fell in love with the kiddie daycare and the people working there. This gave his mother and I some much needed and appreciated time together. His fun even continued into the evening with the kiddie disco. He was so parted out and ready for bed afterwards that myself and mom were able to get our much needed rest. The food and drinks were always available and so delicious. With top notch service and a friendly face there to help. We would definitely recommend a trip here to all our friends and look forward to coming back one day
starstarstarstar rick3871
Great rooms! Beach is beautiful, awesome entertainment. Food is excellent and lots of variety. They do a great job of ensuring the best customer service and keeping the customers entertained. Employees go way above and beyond to keep everyone pleased. Best entertainers are Dulian and Super Mario great people to hangout with and to keep you motivated!
starstarstarstarstar Connor Martin
I keep coming back to this resort because the staff are outstanding, especially the ladies in the lobby bar. The service is quick and friendly no matter the time of day. I feel safe here with myself, or my children. We don't come to Cuba for the food.... We keep coming back here because the people, and the service has always been great. This and safety are the most important things we look for when booking. We will be back for trip number 4 next year. I was very happy to see the walk ways had lighting last year that was biggest complaint. This year the lights they had hanging were great and I was on vacation alone with my daughter.
starstarstarstarstar Cathy rideout
Just returned from Melia. Enjoyable time. Gorgeous beach, great evening entertainment and wonderful staff. The resort is beginning to show some wear and tear, but was very clean. Tourist need to be more respectful with not leaving their garbage around and using the beach and grounds as an astray. Staff did work hard at cleaning up. As for Cuban resort food, there was plenty of food and a decent variety. Tourist need to keep in mind this is not Canada and not to expect the same standards.
Very good value for the dollar.
starstarstarstar Catherine Yurcich-Beda
Expect food poisoning. Maybe it's the ice, maybe it's the ocean, maybe you thought you could filter the tap water. Expect broken everything, doors, toilets everything. I liked the local bread (until they had a shortage and there wasn't any), but everything is sweet, no salt on anything so bring salt and your own bottle of ketchup. Nice look if you plan on just getting loaded at the pool all day. But I wouldn't stay any longer than 5 days. Two stars cause Cuba beaches are amazing, but even they aren't enough to get over all the other third world things you'll experience.
The excursions are really, really fun. Especially the boat and snorkeling. Three stars because the Cubans are amazing people, and the hospitality is pretty good considering what they have to endure in this communist country.
starstarstar Todd Dunford
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