Staff is very nice and building is good but to me it seem like a lot of waste space. It just seems like it's a little wierdly build. The food is very bland and could use upgrading. It's okay if it's your first trip down south but there are a lot of better places. Great location near the Marina so we went out to eat 3 out of 7 night even when we where at an all inclusive.
starstarstar Marcel St-Denis
Decent but dated building. Big and spacious reception. Friendly staff. The room was clean but can use some renovation. Most staff barely speak English, but amazingly, they tried their best to help you. There was only 1 pool, and they have very limited pool chairs. You have to wake up early in the morning to reserve your chairs. They only open one dinner restaurant most of the day, so you need to get up early to book the restaurant. After 10:30am, you won't get the reservation as the booking was full already. You can always eat at the buffet if you can't get the reservation, though. The buffet was ok, but not many selections. They have many poolside activities throughout the day. There was only 1 bar inside the building and 2 bars by the pool. Overall, the staff were super friendly and willing to help even though they didn't understand English. For the guests, I would say 90% local and 10% foreign visitors.
starstarstarstarstar Will Chen
Resort was ok, but ultimately we left early because the food was so bad. Room was fine but dated, amenities fine but dated. Gym is so musty it smelled like I was eating mold. Check in was slow and room wasn't ready at 6pm but fine it's Mexico. Had a drink, it was bad. Went for dinner at buffet, it was like high school cafeteria food. Use some salt!
Food throughout the stay was just bad. In the afternoon the only thing open is this hamburger bar where we had to line up in the sun for 30 minutes for a Costco hamburger or hot dog. So lame.
People are nice enough, but the resort is just mediocre at best. Won't be back.
starstar Doug Merry
Check in was a breeze. Got exactly what I booked. Room was clean. Shower pressure was great and air conditioning worked well.
Food at buffet was excellent and specialty restaurants (which you book ahead) were very good. All the staff we encountered we very friendly and helped us with everything. The pool needs some sprucing up and if you are a beach person it is not the best. However we stayed on beach, never an issue getting chairs and staff come to beach for your drink or even food orders. Great hamburgers and fries and hot dogs.
Washrooms are clean by pool and beach area. I would advise to pay in pesos for souvenirs or meals if you leave resort. We are Canadian and trying to get get pricing between American and Canadian and pesos was a little confusing.
Remember you are in a foreign country with different customs. Relax and enjoy.
starstarstarstarstar Wanda Riches
My girlfriend and I stayed here for 1 week. As the first resort I have went to I was very impressed. All the staff was extremely friendly and welcoming. I really enjoyed the entertainment team as they always hosted fun events by the pool and made my stay even more enjoyable. Leo from the entertainment team hosted a lot of events. He was a very energetic guy that made the events more fun, very friendly and extremely helpful. The place was great, loved how the beach was just right there and the general atmosphere of the place. I would definitely recommend coming here and I would go back again.
starstarstarstarstar John Jeremiah Aquino
The place needs renovations. When you walk in, the resort smells old and musty.
The people who checked us in, stuck to their check in time down the exact minute and didn’t want to give us early check in despite traveling far from another country. They were not accommodating, which was a bad first impression.
Once we got into the room, again, it smelled really old and the beds looked old. It took awhile for the water to become hot. Additionally, the pool food was absolutely disgusting.
One night, in the sit down restaurant, it took the servers forever (over two hours to complete serve us) and for breakfast, there was wasn’t enough plates. The buffet was better than the restaurant. The outdoor restaurant was okay.
In a couple of instances, when walking to my hotel room in the hallway, the employees who cleaned the room, almost ran me over. I felt discriminated against on a couple of occasions, which felt frustrating. Although, gal who cleaned our hotel room was super cool, did a good job with room.
On the positive note, the upstairs bartenders made good cocktails and were super friendly. They were the saving grace of having a okay time.
Overall, this place is old and musty. I will not be coming back and I do not recommend this place.
starstar desiree Ingram
Portuguese
English
Spanish
French
Armenian
Italian
