I've stayed here twice and this place is an absolute scam. I wouldn't be at all surprised to learn that they are padding this rating with bot reviews, so don't buy into the 4.3 rating.
Food is an absolute nightmare. Small portion sizes, no taste... the "BBQ" place is an insult to actual BBQ. If you are staying here for more than 3/4 days, I guarantee that you will be desperate for actual food by the time you leave. I seriously can't think of one food item that was above average. Even the ice cream was mediocre...the ICE CREAM!
Be prepared to be woken up at least 6-10 times per night. This is coming from a heavy sleeper. The doors slam like you wouldn't believe and the walls are paper thin. On several occasions, I've been woken up at 2am by fire alarms or random phone calls. And of course it's a resort so there are people up at all hours, which wouldn't be a problem if the walls weren't so thin.
You will spend ample time dealing with staff attempting to sell you something OR looking for tips. The beach is full of seaweed and is extremely small. The Karaoke Bar just has a guy with a laptop pulling up songs... that is a perfect representation of how this place operates.
In the spirit of fairness, here are some things that are not as bad... the pools are cool. It's a pretty large property and most places are not crazy crowded. And the absolute best thing, by a mile, is that your complimentary mini fridge is restocked every day with two beers, three sodas, three waters and some candies.
Maybe if I was a parent and came with kids, this place would be slightly more palatable. But the horrendous food and inability to get sleep really does it in.
starstar Sean Fairholm
Very very nice resort. The staff are great period! The food was an 8 out of 10. The activities on the resort were really good as well. I stayed in the swim out pool which was just amazing and would definitely go again. The stage shows never disappointed, such great actors and actresses. The club in the resort was not that good but not many of them are... The beach was good and clean and bowling at the resort was fun.
starstarstarstarstar Andre Walker
We had a beautiful time there. The resort has a lot to offer for those who like to lounge around. There is a variety of restaurants, the food was great except the Mexican restaurant where the servers were rude and super slow. We were in a privilege building, and our suite slightly smelled moldy, but we were out most of the time. Service was great, the staff is super nice especially our butler Oscar. He was the best, he took GREAT care of us. We had a GREAT time
starstarstarstar Doreen Nanda
Every aspect of a great vacation was covered. The staff was friendly and accommodating. The food was delicious and there was much to choose from, the entertainment was fantastic! There was a party everyday and the hosts were phenomenal! In particular, Angie and Jason made our trip most enjoyable. They were extremely fun and funny. mikes cafe was an everyday affair for us and the staff were helpful and remembered our tastes. There was a little disconnect with the front desk customer service staff...but no one is perfect...in short, I would recommend a stay
starstarstarstarstar Patricia Sukup
Excellent service right when we arrived. We arrived early so we were greeted with coffee. Since we arrived at 8am obviously the rooms were not ready so we just relaxed by the beach. They took us to our room for early check in at 12 noon.
We had the privilege section and it was by far worth the extra cost. Top shelf liquors, privilege only section for breakfast, lunch, dinner , and drinks. Privilege beach.
But over all all the restaurants were great. The Japanese restaurant server made it fun and it wasn’t to salty!
I will be back next year with all my family to enjoy this resort again!
starstarstarstarstar Amanda Fierro
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