Magnifico hotel.tanto playa piscina y servicio.muy lindo y acogedor.
starstarstarstar Yaritza Oliveros
Ocean Suites Spa Hotel, wow how amazing Averyone from the front desk, the concierge, restaurant well no exception to the rule they treat you with loyalty, as family members not as a guest, love every single person on this place.
starstarstarstarstar Frankie Funes
Excelente lugar para pasar vacaciones y descansar
starstarstarstarstar Carolina molina londoño
Demasiada gente en un lugar tan pequeño, los tragos malísimos y caros, llévate tu botella, six o vete por algo al Oxxo de enfrente; aléjate de la pizza por muy bien que huela 🤢
starstar Gabriel Cámara
This all-inclusive resort does not disappoint. It has a med spa, three restaurants, three pools, a tennis court, and a beautiful white sand beach.
The staff is awesome perhaps the friendliest I've come across.
starstarstarstarstar Al Bernd
It's okay. Rooms are clean and the staff is great. It's the food that is bland surprisingly for a Mexican resort. It's like it's made for old people with no zest or spices. I do like it because it's smaller and definitely not as overwhelming as the big hotels. There is no elevator so be aware that your bags need to be carried up the stairs. I would still definitely come back again. I can always go out to eat.
starstarstarstar Avatar Schnookims
Logo voltamos 10 experiência maravilhosa
starstarstarstarstar Elzio Rodrigo Mazza
Buen servicio por parte de los empleados. Buffet no tan variado, instalaciones reducidas. En general cómodo para pasar algo de tiempo.
starstarstar Erendira Balderas
Al momento de llegar al hotel nos atendieron bien y nos notificaron que teníamos que hacer una charla de 90 a 120 min obligatoria para un descuento pero al momento de tomarla pasó 4 horas hasta que estuviéramos libres y pues fue medio día perdido, la cual no pude hacer más planes por qué es necesario salir temprano para dichas actividades. Te quieren vender hasta la casa del perro literal te piden tarjetas de crédito cuanto ganas y te venden o te venden y si no quieres tomar esa charla tienes que pagar 350 dólares.Al momento de hacer pronta nuestra entrega de la hab sacamos nuestras maletasy las llevamos al carro que teníamos rentado, fuimos a desayunar y se nos había quedado unas cervezas y una botella de licor la cual las dejamos enfriando a propósito. Una vez que terminamos de desayunar fuimos a la hab y ya no teníamos nada. Nos dirigimos a la administración y que esperáramos a que llegara el encargado o gerente y nunca llegó. Pues teníamos prisa por qué teníamos que entregar el vehículo rentado y teníamos nuestro vuelo, No recomiendo este hotel o con la agencia la cual trabajan
star Torresracingdrag TDR
Very difficult to give a rating. Staff? A+. Very professional, friendly, courteous and always with smiles on their faces However, the rooms are outdated and not a place i would normally book. The advertising is really not the most accurate. Was also amazed that they allow people to dine in their bikinis. Masking was not enforced on their shuttle buses which was scary, for us. Not likely to come back.
starstar Joyce O
Hotel is dated...The outside grill was very unsanitary in my eyes...The cook does not wear gloves. I saw him pick up raw meat and put it on the grill straight to making a pizza. The check in staff was nice. The beach has alot of seaweed so much I did not get in. The pool was fun swim up bar cool.
starstarstar Day In The Life Of LISA
very firndly staff. clean and organized place. food is average could be more options. they should offer free COVID test to thecustomers who leave to another country. the test were expensive out the hotel. overall is a good option for little vacations.
starstarstarstar M Sanchez
Genial, buenas instalaciones, cómodo y muy bien atendido por su personal. Comida variada y deliciosa. El único detalle en si es la playa, no es llamativa para nadar pero sin duda volvería allí
starstarstarstarstar Javier Forero
Fue una experiencia unica,sus empleados, especialmente en el bufé el joven que se llama Mayo que humilde es,osea todos nos trataron a mil, muchas gracias. Quiero volver.las chicas que te arreglan el cuarto super.
starstarstarstarstar Carmen Aviles
It was a great experience! The staff was fabulous. Every one of the staff was always pleasant and happy to help. What also made it a special experience, that it was a small resort and we were not just another face in the crowd. Every meal was good to great. When we go back to Cancun, we are surely to consider the Ocean Spa Hotel as our top "2" choice to stay there again.
starstarstarstarstar Fernando Siordia
This resort was probably the worst one I have been too. They have very poor service and are limited to what we can do, my family was booking for the same resort but they were overbooked and had to book next door. We offered to pay the fee for they to join but could only last till 5 while there resorts allowed us the whole time. On top of that the security guard was following my sister around while we were in lobby waiting for her to leave, I’m not exaggerating when I say he was 3 feet with us the whole time. I also had a procedure and needed my sister to come to my room and they gave her hell. I tried to explain that she wasn’t using the amenities and that she was just coming to my room. I mean I wasn’t even using the amenities due to coming back from the hospital which I alerted all of the staff upon my arrival. Then when I was at the hospital I need something brought from my room at the resort and they gave my dad a hard time about going in my room. The whole experience was horrible and I honestly had way better service at the hospital. I do not recommend this resort choose anywhere else.
star olivia barakat
Pros:
* Staff is very educated and helpful.
* Room is very clean and new towels every day.
* Good location.
* Great place just to sleep.
Cons:
* Food is standard minus minus, they need to hire a chef urgently, the only good food are the hamburgers and hot dogs, everything else needs a lot of work. Even the coke is without gas (they use 2 liters bottles and I got unlucky half of the times) AT THE END OF MY TRIP WE ALL PREFERRED TO PAY FOOD OUTSIDE THAN EAT INSIDE THE RESORT.
* Drinks: If you are a college student that don’t care what you drink this is the place for you. Drinks are made from box juice and taste like tang, if you drink only beer you are fine.
* timeshare scheme, be aware, don’t buy anything. It’s a mafia that it might seem good but they are ripping you off. Go if you want a free ticket to an attraction, but don’t buy anything. DONT WASTE YOUR MONEY.
starstarstar Saiba
Muito bom
starstarstarstar Bruna Silva
Bom hotel
starstarstarstarstar Adriana Alves
O Ocean Spa é um lugar lindo, com uma excelente estrutura e comidas gostosas e lindas (principalmente do restaurante privativo), mas nada se compara aos funcionários do hotel, eles são incríveis! Gostei de todos com quem tive contato: sempre muito alegres, hospitaleiros, respeitadores. A equipe de garçons tanto do restaurante privativo quando do restaurante maior fizeram da minha viagem uma viagem inesquecível com uma troca muito humana e verdadeira. Eles estão de parabéns 👏👏👏👏👏❤️❤️❤️
starstarstarstarstar Alexsandra Matsumoto
Excelente lugar todo incluido. Servicio excepcional. Muy buenas instalaciones, la comida y el acceso a los diferentes servicios. Muy bien atendidos en el bar por David. En resumen... nos gustó muchísimo!!!! Recomendado 100%!!!!
starstarstarstarstar Luis Carlos Chaparro Rosas
Muito bom, pessoal atencioso e prestativo... Comida muito boa.
starstarstarstar Marcio Schadler
Tive que pagar o aluguel do carro para poder estacionar no estacionamento do hotel por diárias.
starstarstar Júlio César Chiappetta (BlacK_NoobZ)
Otimo atendimento e serviÇos, comida boa!
starstarstarstarstar Paulo Roberto Marchori
Hotel à beira mar, porém as águas são profundas... tudo funciona por propina, até mesmo o all inclusive que se paga! Existem melhores opções! A equipe deveria ter ao menos uma pessoa falando português! Ponto para as comidas: café da manhã, almoço e jantar delicioso! Mas deixe a propina se quiser ser bem tratado e até mesmo comer caso chegue mais tarde! Quartos amplos! Camas confortáveis! Levem adaptadores universais de tomadas !!! Cobram $100 pesos mexicanos por eles, e sem eles não consegue ligar nada! Cobram o estacionamento!
starstarstar Michelle Borges Resende
Portuguese
English
Spanish
French
Armenian
Italian
