Buenas instalaciones, limpio y cómodo, comida rica, lugar agradable. Estaría excelente si se hubiera podido meter a nadar en el mar con los niños.
starstarstarstarstar Geo Borja
Buenas instalaciones, limpio y cómodo, comida rica, lugar agradable. Estaría excelente si se hubiera podido meter a nadar en el mar con los niños.
starstarstarstarstar Geo Borja
Me encantó, todo muy limpio bastante amplio las habitaciones, me encantaron las piscinas, la verdad un buen lugar para relajarce y tomar un respiro, también recomiendo el tour cascadas es magico
starstarstarstarstar Matsuri Mtz.
Achamos que é um hotel limpo e muito bonito aninhado nas montanhas, funcionários muito simpáticos e prestativos, comida rica e variada, jantar italiano excelente, querendo voltar ou visitar seus outros hotéis.
starstarstarstarstar Roberto Guevara Mata
A verdade é um lugar muito ruim. Os serviços do quarto não funcionavam (climatização, cafeteira, frigobar sem produtos, controle de TV) e havia baratas mortas e até secas no quarto. O pessoal de atendimento é muito simpático mas o administrativo indiferente não prestou atenção em resolver as necessidades que mencionei
star Carlos Cruz
Adorei o hotel, mas o serviço é péssimo, parece que eles estão te fazendo um favor na recepção, são grosseiros e rudes. Muito bom trabalho os motoristas dos carrinhos de garçom e chefs. O gerente do hotel, excelente pessoa.
starstarstarstarstar Nancy Gómez
A atenção de todo o hotel foi impecável .. Procure a Srta. Soledad no Bar, um atendimento maravilhoso .. Super recomendado para ficar neste lugar.
starstarstarstarstar Tania Herrera
O pessoal mais atencioso, ótima menção ao delicioso chef padeiro, Esperanza del lanche super trabalhadora, divertida e respeitosa diversão, Limpeza PESADA, quarto 101, cortinas de chuveiro nojentas, não deixaram papel higiênico, toalhas, tapete, não sabem como trabalhar
starstarstarstar Josefina Amaré
El personal de lo más atento, gran mención al cheff panadero delicioso, Esperanza del snack super trabajadora, animación respetuosos y divertidos, PESIMA limpieza, habitación 101, cortinas de baño asquerosas, no dejaban papel higiénico, toallas, tapete, no saben trabajar
starstarstarstar Josefina Amaré
Gente súper amable y muy sencilla Un paraíso estar en huatulco y el hotel es muy elegante Y la señorita soledad del lobby excelente persona muy amable
starstarstarstarstar Tania Alejandra Herrera Miranda
Nos parecio un hotel limpio, muy bonito enclavado en la montaña, empleados muy amables y serviciales,la comida rica y variada, la cena italiana excelente, con ganas de regresar o conocer sus otros hoteles.
starstarstarstarstar Roberto Guevara Mata
La verdad un lugar muy malo. Los servicios en habitación no servían (clima,cafetera,frigobar sin productos,control de tv) además que en la estancia había cucarachas muertas y hasta secas . El personal de servicio muy amable pero el administrativo indiferente no hacían caso de resolver las necesidades que mencioné
star Carlos Cruz
Me encantó el hotel, pero el servicio es pésimo, parece que te están haciendo un favor en recepción, son mamonas y groseras. Muy buen trabajo los conductores de los carritos meseros y chefs. El director del hotel, excelente persona.
starstarstarstarstar Nancy Gómez
La atención de todo el hotel fue impecable.. Busquen en Bar a la SeñoritaSoledad, una maravillosa atención.. Súper recomendable la estancia en este lugar .
starstarstarstarstar Tania Herrera
Gabriela, Osbaldo , Ernesto and Captiona Rozio really went out of there way to treat and provide an excellent service for our romantic dinner.
starstarstarstarstar Sam ochoa
Me gusta su flexibilidad de cambiar o cancelar por emergencias , pero si hablas fuera del pais es mejor dirigirte por email. I like their flexibility in case you need to make any change to your reservation or cancel for any amergency, but definitely is better email them in case you need to get hold of them always friendly.
starstarstarstar Jazmin Prieto
I would like to say that, Park Royal inHualtulco has great personnel, very attentive and informative... from the waiter/ waitress to chef. Especial thanks to assistant Kenia, waiter Wilberth, Adrian, Gaby, Franco and chef Alberto were great. This whole team was excellent at Al Diamo. Thank you guys for making us feel great like part of your family. The reason I didn't give it a five star is because we didn't feel that welcome over at the lobby/reception area. They could do better on attending there guests. I mean we where given terrible rooms to be club members of Royal! (Royal Members). Our room at 606, 621, and 623 were not the best. Never have we felt discussed. At a certain point make us think not to come back to the Hotel. Also the upper deck pool area in Al Diamo is under repair...I don't know why Royal didn't let us know before we came. We came to relax and to enjoy Park Royal Hualtulco experience. Next time I recommend to check with your guests and therefore also give better rooms before you invite your Royal Members in.
starstarstar Yamil Vazquez
Great experience! All the staff are great, accommodating, and friendly. Wilberth, Rosio, and the cooks are amazing. Going out of their way to help us. The food is great. Got to meet new people and make new friends here. Great memories I will cherish every moment. I will definitely be back.
starstarstarstarstar Ramiro Meza
Great food, excellent chef. Great service, very attentive and informative. From the waiter/ waitress to chef great service. Chef Alberto and assistant Elizabet, waiter Antonio and Marivel were great. This whole team was excellent. Thank you guys for making us feel great like part of your family
starstarstarstarstar Tony Cortez
Although I already did a review I had a chance to meet more of the staff and Alberto Cardenas was amazing, had the chance to meet him at the buffet and at the lobby bar and also eddy from the lobby bar is really nice and provides good service!
starstarstarstarstar Samantha Magana
Fun and relaxing.Staff was friendly and attentive.Food was good.The resort has fun and entertainment shows too. Our room was clean except the lounge chair in the terrace.Had a lot of hair on it possibly from the previous guest.Other than that it was good with beautiful views of the ocean.Would stay here again but at a different time of the year when it's not too humid.
starstarstarstar Maria Reza
I highly recommend this place everyone is extremely friendly and the food is amazing. I have been to many resorts and thus is definitely the top. Karen Sanchez is the best waitress she is quick and super friendly she has a positive attitude all the time and extremely helpful with everything. Definitely will be back. We are in for vacation but had to do a little work while I was here the Mac computers the had were very helpful. Wish I could give more stars.
starstarstarstarstar Lindsey Plascencia
Highly recommend! Loved the service and staff, enjoyed every second there. Thanks to Wilberth and Esteban for making our stay much more exciting! Will definitely be going back
starstarstarstarstar Litzy Sida
Armando and Osvaldo made our stay incredible. They were so sweet and provided great service. They went above and beyond. Just our experience with them would make us come back!
starstarstarstarstar YouTube Handle
Muito agradável, comida excelente, funcionários muito amáveis e prestáveis. Tempo de atendimento horrível no restaurante Andiamo.
starstarstar Miguel Silva
Excelente atendimento, todos atenciosos
starstarstarstarstar Patricia almeida
Great, clean spacious room with an awesome view of sea. Housekeeper Leonila was very creative with the animated towel creatures she left us daily. Both restaurants have an excellent waiting staff not to forget the great food served. Hats off to Levy, Wilbert, Franco, Armando, German, Diego, the porter drivers and many more that made our stay so enjoyable.
starstarstarstarstar Edward Esqueda
Good budget resort. Staff are generally very good and friendly. Wait for shuttles is excessive at times and walking up the hills is only for the very fit. Many of the staff have no or little English. Food is good, although generally bland.
starstarstarstar Ronnie Eunson
I was first here in October 2018, and just came back from my most recent trip. I absolutely adore this hotel, it might not be the most modern one, but is really comfortable for everyone. The food is great, some days better than others, but always good. Drinks are fantastic, and service is always nice. In particular we loved the shows they put up every night, the entertainment team is something else, they work so hard! Particularly Marta, Bersain, Bernardino, and Blanca. All the waiters were fantastic, and Eliel was beyond great. We love this place and will 100% keep coming back.
starstarstarstarstar Coral Gonzalez
Excellent value for the money!! Only problem was that the resort map that the reception staff hand out is in Spanish only. It would be nice if the resort would have the English translation on the resort Map also. I want to book again next year so would like to know what rooms are garden view, partial or full ocean view, king bed, etc. Hopefully the resorts home site will include a resort map in English and Spanish soon that indicates the room locations and what's available for the various price levels.
starstarstarstar L. Buchner
Friendly staff, average food.
Hotel has no direct access to the beach, but has a beach club. There are trucks constantly picking you up and dropping you from/to the hotel and to the beach.
Everyone was really courteous and helping, without overwhelming you.
The food is above average, with some really good ones, especially in the beach club restaurant. The Italian restaurant was not very good.
Few beach chairs for the amount of rooms, both in the beach house and the pool in the 7th floor.it gets crowded with locals on weekends, but gets back to normal during weekdays.
starstarstar Erick Garza
This is a perfect small resort hotel. We have a suite on the 10th floor and the view is the best we ever had. This is our 3rd day and the service was amazing. The food is delicious in the beach restaurant and really nice breakfast on the 7th floor as well. The golf carts are handy to take you from your suit to the beach and back.
starstarstarstarstar Tímea Kovàcs
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