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star star star star Avenida Xaman-Ha Manzana 20, Lote 1, Condominio Playacar, Near Playacar Golf Club, Playa del Carmen/Playacar, Riviera Maya & Cozumel Island 77710, Mexico
Excelente serviço de restauração, muita simpatia do pessoal dos restaurantes e bar,no entanto para mim perde uma estrela na receção pela pouca amabilidade dos funcionários e mais ainda pelos serviços.A internet dá apenas para 2 aparelhos,tive de pagar mais 33,00€ para ter mais um acesso para 1 semana (Internet no quarto é para esquecer,não há, só na receção ou no bar.. .),transporte apenas para a praia, nada mais,tudo tem de ser por táxi para por exemplo sair para a Quinta Avenida.. . Enfim,tem pouco do que estou habituado na cadeia RIU, onde já estive,em Cabo Verde,República Dominicana e Jamaica.. . A animação é média,espetáculos noturnos sempre só com a prata da casa.. . Alimentação não é 24 horas,há um frigorífico com sandes e umas frutas.. . Apenas o bar trabalha 24 horas.
Se estão indecisos na escolha do Hotel, não optem por este com toda a certeza! Roubaram-nos 1000eur dentro do cofre que estava fechado com código. Na semana em que estivemos lá hospedadas (15 Set - 22 Set) houve 6 casos de roubos dentro do cofre sem arrombamento da porta quarto/cofre.O mais grave no meio disto tudo, dirigimo-nos ao diretor do hotel Sergio Navarro o qual nos disse que não havia sinais de arrombamento, não nos ajudou em nada, ficamos sem dinheiro para nos dirigirmos a polícia local, o hotel nem se dignou a chamarem eles ou a pagar-nos o táxi até lá..Chegamos agora a Portugal e com uma breve pesquisa no Google “Riu Lupita roubos”, encontram várias situações iguais à nossa. Está claro que é o próprio pessoal do hotel que rouba os pertences e tudo o que estiver dentro do cofre dos seus próprios clientes.De referir que o hotel não utiliza chave magnética e sim chave tradicional nos quartos, e esta milagrosamente desaparece sem darmos conta e aparece colocada na fechadura do quarto quando vamos reclamar a recepção. E atenção que falamos com outros clientes e o mesmo aconteceu a eles..Este hotel é mesmo um desastre, não tem segurança nenhuma. Mas o verdadeiro perigo está lá dentro, são os próprios funcionários!NÃO ESCOLHAM ESTE HOTEL! Já viajei para vários destinos e isto nunca me tinha acontecido em lugar algum, muito menos num Hotel dito de 5*.Péssimo!!
Adorei estar neste hotel, é de 5***** mas não é de grandes luxos mas o preço vs qualidade é óptimo. Há muita diversão todas as tardes e à noite há espectáculos lindíssimos. A comida é boa e quem não gosta de buffet há os 3 jantares temáticos por semana. O bar privado do hotel que fica na praia funciona muito bem e tem comida excelente nos jantares temáticos, os trabalhadores de toda a cadeia RIU incluindo o RIU Palace e RIU Tequila são muito simpáticos muito eficientes e céleres a Riviera Maya é para ser repetida de X em X anos. Parabéns a todos os q trabalham na cadeia RIU da Riviera Maya
Foi ótimo! Vim passar a lua de mel com a minha esposa aqui e só posso dizer bem da experiência. Tudo super bem preparado, os funcionários sempre muito simpáticos e a comida 5 estrelas.
Comida boa, camas boas, boa animação, praia boa... Pena estar 3,5k da praia... Autocarro gratuito de ligação de 30 em 30 min... Demora 15/20 min a chegar lá... Tem uma paragem na Playa del Carmen
Staff simpático, boa comida e um espaço agradável. O único "se não" é não ter praia, mas isso é colmatado pelo transporte de 30 em 30 minutos e a distância para a praia é de apenas 10 minutos.
I’m not sure why so many reviews that are not 5 star! This place has been an incredible oasis and all the staff are fabulous and the food delicious! From pool days to beach days this place has it all! So happy to have spent a week here!
Lugar excelente . Ambientacion bares resto variedad de comidas etc . No le doy 5 estrellas por que no tiene playa , tienes que tomar un bus para ir a la playa que pasa cada media hora
Estuve 5 días...y la experiencia fue increíble... Muy buena atención de su personal ...la playa no está cerca, pero hay un bus de acercamiento que sale cada hora...👌🏻 También esta a media hora caminando la famosa Quinta avenida en donde también hay un Coco Bongo
Es un hotel muy bonito amabilidad con todo su personal. La bienvenida super chida volvere a ir el próximo año recomendable.
Very nice and clean resort, yummy food and friendly people! Superb!
1. La comida muy rico. 2. Cerca de playa del carmen centro, sin problemas puedes llegar desde el aeropuerto en el Ado 3. Contra: sin Playa cerca y los buses se llenan muy rapido sin mantener sana distancia 4. Parece que segun dijeron los meseros, llueve frecuentemente 5. Las habitaciones parecen un poco viejas 6. No se si fue mala suerte pero la alberca estaba super fria. Ni tibia
Pésima experiencia,no lo recomiendo.Sabanas sucias y viejas, pedí que las cambien y tardaron dos días.Imposible encontrar lugar en los restaurantes temáticos,si solicitabas algo extra al personal te atendían mal, especialmente en el de la playa.Las reposeras de la playa la mayoría rotas y sucias ( son de plástico y tela). Las Toallas para la pileta solo te las cambian una por día, en unaoportunidad se nos mojó por la lluvia y el empleado se oponía a darnos una seca porque ya habíamos solicitado.
El maltrato al huésped es increíble. La comida tiene muy poca variedad y no sabe a nada. Todas las instalaciones abandonadas y faltas de mantenimiento. Y no pidan tequila que lo reemplazan con un preparado que es intomable. Un lugar ideal para arruinar unas vacaciones.
Estuve hace 20 años y ha cambiado bastante . La habitación que nos tocó daba a la parte trasera donde había un motor durante toda la noche. El lavabojustito con dispensador de jabóny gel hidroalcoholico pero nada más.Cambio de toallas diarias eso si. El restaurante Buffett estupendo, comida riquissima y variada. El resto de restaurantes no los probamos. Estaban cerrados o completos. Tenias que estar en la puerta para hacer cola antes de las 19h o reservar antes de las 7 h de la mañana. Contratamos con agencia Travel plan. No pudimos asistir a la primera reunión, una pareja que viajaba con nosotros le pregunto al representante de travel plan , Juan, sobre la hora de recogida el día de salida y le dijo que "eso ya lo he explicado y no lo voy a repetir ". Tambiénnos enteramos que dijo que había que pagar tasas de salida de México. Hubo gente que las pagó y otros que no. Luego en el aeropuertoNADIE nos pidiójustificante de pago, nosotrosno pagamos. LO MEJOR DE TODO,EL PERSONAL,un trato excelente y muy profesional.
Me responden que por protocolo, señores fueron 4 reservas 8 PERSONAS , por motivos de trabajo una personano pudo ir. No pudo presentarse ,ni con correo electrónico ni por video llamada lo aceptaron, yo quiero ver qué esto sea para los extranjeros, allí no verdad? Creo que son muy cuadrados inflexibles,JAMÁS REGRESARÉ A ESTE HOTEL DÓNDE AL TURISTA NACIONAL LO TRATAN DE LA FREGADA. Se supone que uds deben hacernos agradables la estancia y no fue nada agradable.Además a todos mis familiares y conocidos y desconocidos diré mi mala experiencia con uds. Créanme.
Very nice community like hotel, Most of it is outdoors and Im not going to lie it adds to the experience.The place is set up more like a gated community then a hotel but with all the hotel perks and amenities!Food is mostly good about a 8/10 (except the pizza :/ i know pizza is on the lower end of food types but i hated the pizza here and sometimes you want to have a simple slice of pizza) Service/staff are amazing and really do there best to take care of youI do wish there was an option to bring your food to your room like the royal carribean but all in all I had a wonderful 7 day stay here!NOTE The beach is not connected to this resort but there is a complimentary bus that runs geusts to the RIU beach every 30 mins.Odd site note....i never got bit by a single mosquito here... I actually never even noticed mosquitos or annoying insects which is odd for a resort outside.Also no Laundry on site so pack big or be prepared to get it done outside. It is reasonbly priced btwAlso download the RIUapp, saves a ron of day 1 confusion
Great food. Amazing staff and i loved the whole place. Its near everything that matters and easy to Go to the Beach
We had a great time staying here with my family, staff is very friendly & courteous. The rooms are ok. Food was good, they always cleaned our rooms. And a huge thanks to Dimir in the reception he really helped us when we arrived super early & with my 8 month old I give him 5 stars he was great.
The furthest thing from a 5 star hotel. It is my first day here and I am greatly disappointed. Based on the pictures I expected more, but believe me they are deceiving. I should’ve looked at the pictures more closely. It is only my first day so I will keep you updated on the days to come.
Um hotel fraquissimo! Não cumpre os requisitos de um hotel de 5 estrelas. Deixa ficar muito mal a rede Riu. O Serviço de recepção foi terrível. À chegada demoramos mais de 1 hora a fazer check in com uma jovem senhora que confundia tudo, tinha zero capacidade de raciocínio e simpatia. Para além disso, não falava Inglês. os quartos são datados, com uma decoração dos anos 90’. As piscinas pequenas e pouco limpas. O pessoal dos restaurantes é simpatico é dedicado. Porém o buffet é de má qualidade e todos os dias as mesmas opções. As bebidas são demasiado açucaradas (talvez para limitar o seu consumo) o que não é de todo recomendado para diabéticos. Muito barulhento. Na praia, as cadeiras e bancos na areia não são limpos... de manhã há restos de comida do dia anterior.... comparando com o Riu Palace mesmo ao lado em que servem os seus clientes, o riu lupita é de facto muito fraco ... só posso acreditar que as pessoas que dão 4 ou 5 estrelas ao hotel ou nunca estiveram num hotel decente ou apenas gostam de encher a barriga, independentmente da qualidade . Resumindo, não recomendo!
This was the worst experience I've ever had staying at a resortinternational. Please don't be fooled by the pictures in the website. This resort is small, the room furniture is outdated. A few nights I needed a blanket and pulled the one out that was in the closet- the blanket hadn't been washed as you could smell someone's perfume on it. My husband and I couldn't watched television. because all of the channels were in Spanish including the subtitles. The staff spoke very limited English which' was a huge problem when trying to convey a problem. While the staff did clean our room and change the linen daily, they did not restock the fridge daily. There's only three restaurants on the resort and the steakhouse requires a reservation; you have to make your reservation at 7am in order to eat there for that evening. I went on Monday morning to make a reservation for Monday evening and they told me the restaurant is closed on Mondays. There is no directory in your room so you have to stop at the front desk if you have questions. There is no iron in the bedroom you have to check that out at the front desk. All of the activities end at 11pm including the bars and restaurants which is not what they advertise on their website. There is no beach on the resort. You will have to take a bus to another resort to go to the beach, likewise there is no spa on the resort, you have to go to another resort for that service. There is noan after hour snack bar on the resort-so if you don't eat before the restaurants close you either have to travel off of the resort to find something or not eat until morning. This resort was a waste of my money and I will not returning. I will also be making a complaint to corporate. Please do your research before going.
It is far from a 5-star hotel. I cannot understand how Riu Lupita Hotel is rated as 5 stars. Worst - 1. front desk personal. Not professional, not friendly, and not willing to solve problems promptly, except 2-3 persons. There is a young lady who does not know what she is doing and does not speak an english word. 2. Poor cleaning especially at beach and swimming pool white furniture. Almost every day were rests of meals from the day before as well as dry drinks on the top of the tables.3. Outdated rooms. 4. diversity and quality of the food served. Not so bad - restaurant staff. They try to be friendly but sometimes are overwhelmed by work. The bus driver to the beach is very friendly and polite. I would not recommend it. I would have preferred to pay a couple more dollars and stayed in a better place. I think that Riu management has to put some thought into be improved. Otherwise, the Riu brand will become seriously damaged.
The personnel is very welcoming, the room is fresh and well cleaned. The territory, swimming pools, meals are great. It's quite comfortable to get to the city centre /beach by bus shuttle. Just be aware that it's not a very top 5 hotel which you could imagine, I'd probably give it 4 stars but it doesn't matter for me much. As summary, I'd recommend that hotel
At stunning beautiful place in Mexico. A place you must visit.
Riu Lupita is one of the Riu group's little gems. It is still very Mexican. The food is great, the cocktails are wonderful and the staff are extremely friendly. Although a distance from the beach you can get the shuttle bus which runs every half hour down to the beach. There is a beach bar which serves lovely food and drinks. Plenty of sunbeds so no problem getting one.
Riu Lupita is one of the Riu group's little gems. It is still very Mexican. The food is great, the cocktails are wonderful and the staff are extremely friendly. Although a distance from the beach you can get the shuttle bus which runs every half hour down to the beach. There is a beach bar which serves lovely food and drinks. Plenty of sunbeds so no problem getting one.
¡YO NO VOLVERÍA!Dicen que es comida 24hs pero a la noche solo te dan las sobras del día. Los horarios están marcados por la vida de los yankees, tenes que madrugar todos los días y dormir temprano porque no hay nada para hacer de noche (más que el boliche, pero no a todo el mundo le gusta). Las habitaciones no son de lujo, tuvimos que pedir toallas un día porque éramos tres y nos dejaron dos nada más. La comida es variada a veces pero nunca está caliente, excepto que te la hagan en el momento. El micro tiene salidas cada media hora y antes de las siete de la tarde ya no circulan más, si te quedaste en la entrada, tenes que caminar más de 1km.EN RESPUESTA AL COMENTARIO QUE ME HICIERON DEL HOTEL RIU LUPITA:SÍ, HICIMOS LOS RECLAMOS CORRESPONDIENTES CON JOAN Y NO HICIERON ABSOLUTAMENTE NADA PARA MEJORAR NUESTRA ESTADÍA.
No sé falta mucha información hacia los turistas más cuando son extranjeros pero eso sí el personal que labora muy queridos amables la mayoría alguno que no pero mayoría manda queridos mi mexicanos a y falta que coloquen su música mexicana que es tan hermosa como la música de mi país Colombia el ballenato pero ustedes solo colocan música para los europeos gringos y no piensan en nosotros los latinos yo que fui de vacaciones 11 díascon mi familia quería escuchar su música y no y cuando devuelta a Colombia en el taxi que nos rrecojiosi estaba escuchando música mexicana que ironía y en México cuando llega el turista también devieran rresivirlo con su bella mucical se sentirá uno tan pero tan bonito de todas maneras su país es muy hermoso volveré algún día los quiero
Tuve oportunidad de visitarlo durante año nuevo, puedo evaluarlo en términos generales bien, obviamente fue temporada alta y no se si por la saturación pero el personal de recepción podría ser más empáticos, serviciales y ofrecer el trato amable que uno espera recibir cuando se requiere de ellos. Albercas bien ubicadas, agua fresca, comida de los restaurantes muy bien, tienen variedad de desayuno, almuerzo, comida y cenas, meseros también algunos más amables que otros pero en general buena atención. En cuanto a las habitaciones se encuentran bien equipadas, personalmente no me gustaron las almohadas. Para los niños cuentan con un club de niños. Dónde si doy toda mi admiración fue para la cena de año nuevo, hubo una preparación y decoración del lugar y la comida estuvo muy bien, agradecimos el gran esfuerzo que pusieron para esa noche especial. El gerente en turno muy bien siempre al tanto y recibiendo con gran actitud los comentarios de los huéspedes.
Es muy lindo tiene muy buenas instalaciones, hacen unos shows espectaculares en el teatro todas las noches la comida si es cinco estrellas excepto las comidas rápidas o snacks .Lo único malo que tiene es que no tiene playa y siempre está a 7u 8 minutos en el bus que ofrecen como transporte
It was one of the great experience of my life I really enjoyed it's my family. All hotel staff is a friendly.I meet BRENDAN he was a super nice helpful person.Every night they have live programs singing dancing cultural programs are super nice
Very Very Very poor. It’s actually 0 star at all if not because of the room cleaning and staff services. Food and drinks is no good it’s a poison since day one to our last day of stay we been sick. Front desk people are rude not nice at all other than one person Dimar he’s the only nice person in the front. It’s not on the beach, you will get a ride to the beach but people selling drugs out there so stay away. Not good for family not much activities for kids or adults. The whole place smells cigarettes and smoke everywhere. in short stay away. They charges for everything.
It was one of the great experience of my life I really enjoyed it's my family. All hotel staff is a friendly. I meet BRENDAN he was a super nice helpful person. Every night they have live programs singing dancing cultural programs are super nice
We stayed at Rio during Christmas time. They did an amazing job with Christmas decoration, entertainment, and food. It was a good time. Reasonably priced with excellent service and nice staff. Accommodating was nice and clean.
Today is my last day at this resort but I really want to give a shout out to few members of the staff: Dimar(reception) he was wonderful from the moment I arrived at the resort. He remembered who I was and what room I stayed at! Awesome job! Jorge(main restaurant) was the ONLY server that smiled and served us with pleasure. Melissa, Jonathan and Alberto(entertainment) they made my vacation so much better!!! If it weren't for these staff members, my honeymoon would have been ruined! I've been to Mexico 4 times and by far Riu Lupita is the worse resort when it comes to service. They do have nice food though. Definitely wouldn't call this resort 5star. Without the listed staff, I would have given Riu Lupita 1star
Today is my last day at this resort but I really want to give a shout out to few members of the staff: Dimar(reception) he was wonderful from the moment I arrived at the resort. He remembered who I was and what room I stayed at! Awesome job! Jorge(main restaurant) was the ONLY server that smiled and served us with pleasure. Melissa, Jonathan and Alberto(entertainment) they made my vacation so much better!!! If it weren't for these staff members, my honeymoon would have been ruined! I've been to Mexico 4 times and by far Riu Lupita is the worse resort when it comes to service. They do have nice food though. Definitely wouldn't call this resort 5star. Without the listed staff, I would have given Riu Lupita 1star
La satisfacción más grande el hospedarme aquí, atención/recepción magnifica, buffet, barra, alberca, cancha de tenis, spa, disco, transporte a la playa, servicio de toallas.Nosotros nos hospedamos en este hotel pero tenían el servicio de ir al hotel Tequila y allá podiamos hacer uso de los mismos servicios.Excepto las toallas.Y cuando haciamos check out, llegamos tarde, 2 horas!! Pero nos hicieron cobro de $180 hora extra y como nuestro vuelo salía a las 11 de la noche, nos dejaron guardar nuestro equipaje ahí y nos dieron un pase que incluía todo lo que pagamos por como $1000 hasta las 6pm.Lo recomiendo ampliamente y sin duda, volvería.
We had a very good time in riu lupita. The rooms are clean and the beds are very good. The restaurants were really good with a lot of choice regarding the food.The bar was great with very nice drinks.The staff at the reception was super friendly. In fact the whole staff is so very friendly it really made our stay really nice!thank you for that.
Genial! La atencion excelente, y ademas suficiente personal para ello. Trato inmejorable. Super limpio, tanto instalaciones como las habitaciones. Aunque es un hotel renovado, esta muy bien y sin deficiencias. Hemos tenido un par de incidencias las cuales se han resuelto con eficacia y rapidez. Los restaurantes y buffet muy bien atendidos y muy buena calidad. En general un 10. Totalmente recomendable!!!!
las habitaciones ,el resort en sí es precioso ,está ubicado en playacar dentro de playa del Carmen es como una especie de barrio privado custodiado, lo que no me gusta es que tienes transporte interno para llevarte a la playa y es bastante viaje, no calcula el tiempo pero me resultó largo Entonces si un día tienes ganas de ir a la playa y por algo estás apurado olvídate, Porque si vas trotando ocaminando debe ser peor todavía el tiempo, yo fui invitada por unos amigos que estaban allí ,hice un day pass nocturno o sea que pude estar nada más que un ratito en la playa y ya cené y pude ver las actividades, los shows que son muy buenos me tocó el de Michael Jackson y realmente fue increíble, muy bueno el bailarín y el equipo que lo acompañaba ,hacían playback ,pero la verdad era como estar en un recital privado de Michael Jackson ,felicito al grupo que imito a Michael y a sus bailarines
Excelente lugar y excelente Servicio Perooo pésimo la entrada y salida al Hotel, está ubicado dentro de un condominio que tienen acceso otros vehículos y las filas son demoradas. No es nada cómodo que para entrar y salir haya que pasar más de 20 minutos y hasta 40 en espera. Creo que debían tomar acción en ese aspecto, porque verdaderamente está muy lindo y cómodo el hotel!!!
En Riu Lupita es imposible pasarlo mal. Comenzando principalmente por la atención constante, dedicada, con una sonrisa a cada pedido de TODO el personal; siguiendo por la EXCELENTE calidad, cantidad y variedad de comida y bebida y la limpieza y orden de lasinstalaciones. Creo que lo único que deberían revisar, es el acceso de los vendedores en la zona de reposo en la playa. Dan ganas de volver con la familia y los peques.
Hotel bastante antiguo con bastante gente mayor. La comida está buena las habitaciones limpias, pero ya un poco viejas...lo mejor del hotel sus animadores, el 3 día en el buffet con el calienta platos, que en ningún sitio pone que está muy caliente me queme el brazo, se lo dije a recepción, no me hicieron ni caso ni si quiera me dieron una pomada, ni me visito ni el medico....me jodieron las vacaciones que me quedaban y el último día mire si habían puesto algo de advertencia en el calientaplatos.... Y seguía igual...y mira que lo dije mucha veces!
Un buen hotel para pasar unas tranquilas vacaciones.Habitaciones amplias, cómodas, tranquilas y limpias.Un servicio muy correcto.El buffet libre es bastante completo. Cada día está dedicado a diferentes tipos de gastronomía, como la asiática o la mejicana.Las piscinas y el Beach Club están muy bien.Hay un autobús, que aparte de llevarte al Beach Club, también hace parada en Playa del Carmen.La playa no es la mejor que he visto. Las de España son mucho mejores.
Excelente la calidad de la comida, las habitaciones, su limpieza, la atención de todo el personal del hotel, y la animación. Está a unos 40 minutos caminando de la playa,y a unos 25 minutos caminando de playa del Carmen,, pero hotel cuenta con un servicio de bus que te lleva a la playa, y a playa del Carmen.Cuenta con dos piscinas que se quedan un poco pequeñas, pero son suficientes.A mí me gustó mucho y volvería a repetir si estancia en el hotel.
Un exelente lugar para estar .Los animadores son muy amables dinámicos,sociables. Todas sus actividades están llenas de buena vibra ,dispuestos a que pases muy buenos momentos. Los shows sin maravillosos muy buen trabajo de todo el equipo.En los restaurantes y bares muy rico todo .y la atención del personal es maravillosa .GRACIAS
Muy atentos el personal. Lugar limpio, tranquilo y con actividades. No está al lado de la playa, pero tienen autobuses que te lleva a la playa. Allí tiene un lugar reservado para los del hotel.El hotel tiene visitantes animales de la naturaleza de los alrededores, coaties,...
Riu Lupita es un hotel más pequeño que los demás Riu,esto hace q sea más tranquilo .No está a pie de playa pero tiene traslados al club de playa cada 30 minutos ,allí encontramos piscinas , alimentación y licores sin ninguna restricción.La comida es excelente ,el servicio ni se diga,todos están al pendiente de lo que necesitamos,cuenta con shows y animación durante el día .El personal que allí labora es muy cálido y con un Excelente don de servicio,destacó a Davide quien con un gran esmero preparo la cena sorpresa para festejar los 15 años de mi princesa,mil y mil gracias
Ha sido una estancia espectacular!!Instalaciones, buen servicio , comida.Limpieza... Todo!!!Un hotel que te hace sentir como en casa. Todo el personal muy atento desde el personal de la limpieza hasta el director del hotel.Repetiremos seguro!Muchas gracias Joan por todo el trato recibido!Un abrazo!
No conociamos la cadena española RIU, para nosotros lo mas importante antes quemarca fue haber interactuado con su personal tanto en el restaurante, bar, lobby ETC, personas fantasticas como Fidelina, y Gaspar entre otros por ellos volvemos a esta cadena,excelente muy recomendado
El hotel está muy bien y las instalaciones son suficientes para pasar un buen momento. La gente en el hotel es súper amable pero no saben resolver urgencias.Tuvimos un inconveniente con un agua mala en la playa y debimos salir de urgencia del club de playa. Nos recomendaron ir a la habitación desde el servicio de guardavidas. No vimos ningún doctor disponible. Esperando el transporte de vuelta al hotel nos limitaron el servicio de bebidas mientras esperábamos.Fue un momento bastante incómodo, no supieron ni pudieron entender la situación. En la atencion priorizaron siempre otros huéspedes (no uno, muchos). Finalmente nos dieron servicio tras insistir. Era el momento de hacer la diferencia en el trato.Es una eventualidad pero lo pone a uno a pensar en que su atención es ante todo estandarizada y nadie puede ayudar o hacer sentir a alguien cómodo ante eventualidades tan simples y concretas como esta. Nadie fue rudo y se notaba que querían ayudar pero les preocupaban sus supervisores. Para tener en cuenta al momento de elegir, si no quieres sentirte apenas cómo uno más. Y valga destacar que fue en temporada baja, con apenas una ocupación del 60%. Ni hablar de qué será con emergencias mas importantes y con mayor cantidad de gente hospedada.
La limpieza,buena, la atención de algunos integrantes muy buena,las instalaciones basicas. La comida de medio nivel para abajo,no contemplan que en otros paises manejan distintos horarios hay que adaptarse a los horarios de ellos o hacer todo a las corridas.La comida no es 24 horas o por lo menoshasta tarde. No se tiene en cuenta a la gente que toma excursiones,siendo que el hotel tiene comisiones. Debe mejorar mucho.
Muy buena atención. Todo el personal muy cordial y muy bien dispuesto. Hubo algunos inconvenientes que fueron resueltos a la brevedad. Los shows nocturnos muy buenos, las actividades recreativas y la posibilidad de cenar en la playa es otro punto extra. Personal destacado; Omar de recepción y José de animación. Ojalá pueda volver o conocer otro hotel de la cadena.
I’m going to try to be as fair as possible. The resort itself is seems fairly decent, it’s essentially a mini version of what you would expect at an all inclusive resort... the place is very small which for some people is comfortable. However you feel more like you’re at a motel with a pool than an actual resort, considering it’s not cheap to stay here that really sucks. The whole place needs to be remodeled, beds are old, rooms are full of moisture 24/7. My biggest issue, and perhaps my own fault was the fact that the beach was so far away, regardless of the fact they provide free bus rides... it sucks... nobody wants to pay so much to go on vacation just to ride a bus to the beach. The website and even google photos make it seam like the beach is right on the resort and I found that very misleading, do your research before booking a stay here. That was my mistake, I was told by a travel agent it’s a good deal, and I believed it.P.S there is no way this is a 5 star resort... I don’t know where they got that rating from but it’s just a plain lie.
Amazing hotel! Nice quite rooms with airco. Cleaned everyday. Good food with many options and daily changing menu, weekly the same. Many animals walking around the resort which don't harm humans and aren't afraid. The staff is extremely kind and would do anything for us. Nice beach! Second time we visit this place, it became better than the first time. Would consider revisiting it!
We just spent a week here from March 27 2019 to April 3We really enjoyed our stay here. Rooms and property are well kept. Clean quiet and nice green space.They have a wide selection of food to eat. Lots of Mexican. Food was fresh and tasty. Drinks are plentiful and a large selection of cocktailsThe staff were fantastic. They took care of you regardlesss of tipping. We did tip the staff and they really appreciated it. Even the times I had no cash in my pockets they still provid top notch service. One staff member who did an awesome job was our waiter Rubin. Always a smile and took care of us very wellThe property is not on the beach and requires a 15 to 20 min bus ridebus leaves the hotel on the half hour 12&6 and returns to hotel on the 9&3. At the beach they have a bar/restaurant. Service here was also excellent. This place turns into a steak house at night but you have to make a reservation. No one told us this until we were a day before leaving.so can t give an opinion on the placeNow on the negative side but no big deal in my opinion but some improvements that could be made.In the main area of the resort there was only one toilet next to the bar. No toilets in restaurantsEntertainment was decent in the evening but in the day it was lacking other than the one dat they had a bubble party in the pool. My sister was here before and felt they cut back on the entertainmentThis is not a big resort but it’s well kept and enjoyable. I will return. I have not been to Mexico in a long time but it left a positive impression on me. I at no time felt unsafe or worried about our safety. The merchants can be a bit aggressive but I’m ok with that. I’m a big boy. I know how to be nice and say no at the same time. Enjoy your stay here!Added a few pictures. One including our waiter Rubin. A hard working 19 year old young man
Resort is advertised as a 5 star hotel. I’d be curious how this was rated because at best, this is a 3 star hotel.Hotel is located in a residential area, near a golf course. Area felt safe. Walked quite a bit as shuttle service ends at 6:45pm. Although we knew that the beach was about 3 kilometers away, it’s an inconvenience to take the shuttle. Shuttle runs every half hour, often late. Ride is very bumpy. There is no towel service at the beach, so make sure you get a towel prior to going. This also means that you have to bring your wet towel back on the shuttle. There was a lot of seaweed at the beach.There are several common areas at the resort. Only one bar. Drinks are made with little alcohol. In fact, when ordering a mixed drink ask for the alcohol. Smoking is allowed in the common areas. If you don’t like being around smoke, this is not the place for you.Buffet food was good. However, wait staff ignored our table and never provided water or coffee. Had to get ourselves.WiFi is only available in the common areas. WiFi kept disconnecting.Entertainment at night was good.
I had made a name switch with the hotel reservation “specialist,” and at check-in, they told me that there was no name change found in their system. The people that came with me could not get their room keys and had to waste their time waiting in the lobby for the issue to be resolved. The only reason I gave it one star was because we were allowed to get food while they fixed their mistake, but nonetheless, their incompetence speaks volumes. Check-in was at 15:00 and it took 1.5 hours to get everything straightened out. Would I ever come back? Probably not.I will see how the rest of the week goes and edit my review if I see improvements in service.
The moment my group and I arrived we were given an envelope with our room assignment,I had made a guest change a month in advance and the changes were not made, once I stepped up to the reception the lady told me that she needed the people on the envelope, I told her that two of those people did not come and that another guest and myself came in their place, then the receptionist repeated loudly and slowly that she needed the people who were on the envelope talking to me like if I was stupid. So then I repeated what I said earlier in the same "stupid" tone the receptionist used, except louder than her. The lady then continued to say that the change in the reservation could not "just" be edited right then and there. I told her that that change was made over a month in advance, I even had a confirmation e-mail to prove it, but they still did not resolve the issue for another 90 minutes. Later that week, I noticed how the staff preferred serving the caucasian people, in more than one occasion they refilled the table next to us several times before returning to where my family was sitting, not even 3 ft away. The mini bar was supposed to be refilled every 2 days, not once did they refill the mini bar. We had to help ourselves to clean towels for our room. They only cleaned our room 2 times in 5 days. On one occasion, the night club was scheduled to open at 11 P.M., however it took about 20 minutes to get the music started and another 30 for the bar to open. This hotel needs to have buses running 24hrs, so that their guests can enjoy the 5th Avenue night life. Also, their beach club could have towel services to accommodate their valued guests, and not have them carry wet towels back to the hotel. Overall. *is what this experience has earned from my family.I will never go back to such poor service and arrogant staff.(Not all of them, just the ones that attended my family and I).
The worst resort we have ever been. We've been at 20+ at least. Please read to avoid disappointment.There is no waiter service anywhere in the hotel - at the pool, at the beach or any other place. They only picked up empty glasses, but if you want a drink you will have to go to the bar and order it yourself.Rooms are small compared to other resorts or other RIU resorts.There was a heavy smell of chemicals upon arrival in the room, so we have to open doors and windows to get rid of it.Pools are very small compared to other resorts I’ve been.Some non-resort type hotels in the US have bigger pools.There was a slight sewer smell is all over the property during our stay, in some parts it smelled really bad.Beach is dirty, you’ll see a lot of plastic cups and other trash on the sand and seaweed in the water. The staff doesn't care about empty plastic cups on the beach. I even saw how hotel lifeguard kicked empty cup and walked away.There was cracked glass on pathways at some spots and other garbage on the grass.Most food looked so unattractive and the buffet has a little variety.One day the hotel was audited by RIU and if felt like it another resort. Variety became twice better, better service, etc. That day everything was much better than a day before or after. It was the only day when it was good.We visited their Mexican and Italian restaurant, both of them wasn't good. Mexican was awful(we really like Mexican food and eat it at least once per week) and Italian was mediocre.This hotel was far away from the beach and you have to take a shuttle bus.We didn't know that and it was a big big disappointment. We asked a guy at the front desk how long is the walk to the beach and he said approximately 30 minutes, so we decided to give it a try.Probably he never walked there. It took us 65 minutes to get to the beach, even we're experienced hikers and walk fast.There are no beach towel service at the beach, so you have to bring it all the way from the hotel by yourself.They have a bike rental for 9 US dollars per day(most resorts provide bikes for free),but the catch was their "full day was only from 8.30 to 3pm. In the rest of the world it called - "half day rental", and the worst part you have to wait at least 30 minutes while some person will arrive and unlock the bikes (the person outside of the hotel)Wi-fi signal is very poor and worked only in public areas,so if you will have to do some business for few hours during your stay it may be a problem.If it was our first time at RIU resort it would be our the last for sure. This resort sucks and doesn't have any similar to other RIU resorts.We stayed at Riu Tequilla and Riu Yucatan before and had a great experience.Of course, I won't recommend this resort to anybody.
Un chico que termina siendo un grandeToda una sorpresa agradable haber elegido este hotel para vacacionar. Implicaba una decisión importante, pues es un hotel fuera de la línea de playas.Como siempre trataremos de contar aspectos positivos y a mejorar, según nuestro punto de vista.El hotel se encuentra lindero al golf club, lo que enmarca un clima de tranquilidad muy saludable.La recepción es pequeña, nada que ver con la majestuosidad de la de los otros RIU de Playacar.Las habitaciones predominan en planta baja, muy importante para gente mayor.En nuestro caso era una habitación especial, impecable, por lo que mucho no puedo opinar de lo normal en este hotel.La limpieza de habitaciones está bien aunque no esmerada.Frigobar, dicen que lo recargan cada 48 hs. Pues no es así, solo lo recargaron dos veces en diez días y una de ellas a nuestro pedido. Tampoco tienen máquina de hielo.Algo muy importante y para destacar es el servicio de traslado al club de playa. Impecable, cada media hora un bus pasa por la parada en la recepción, el trayecto es de 15 minutos, y hace una pausa en la quinta avenida.Contrario a nuestros temores, el tener un club de playa nos resultó muy bueno y ordenado. Una vez pasado el desayuno uno va a la playa, dondeestá todo cerca, playa, reposeras, piscina, y restaurante. Uno camina poco y aprovecha el día a full. El ambiente es tranquilo.Luego regresa al hotel a cenar, o hace una pausa para caminar o ir de compras en la quinta avenida.El hotel tiene dos piscinas, una en un área de relax. Genial.Hay otro sector para dejar los niños que incluye una piscina pequeña.Restaurantes. Uno principal y dos temáticos, Méxicano e Italiano,sin necesidad de reserva previa. Cómodos. El menú normal, nada majestuoso y los postres pesimos, como nos ocurrió también en los otros RIU. Se ofrece una cena en el club de playa que no es recomendable. Ni la comida ni el servicio vale la pena.Wi-fi gratis en áreas comunes y playa con buena señal. Sólo dos conexiónes por habitación, así que si son tres pasajeros empiezan los problemas. No entiendo realmente si actualmente internet es un servicio escencial, por qué no dan una conexión por pasajero y en toda el área del hotel.Los espectáculos son buenos y variados. El servicio de animación deja que desear, especialmente el que está en el club de playa.Pedí acceso a una computadora para revisar un documento de trabajo y descubrí que no tienen para pasajeros ni una disponible, y eso que hay un cartel en recepción que indica un salón para internet.Las grandes fortalezas son el director Sergio, el capitán del restaurante William, la jefa de recepción Karen, el responsable del bar Rodolfo. Brillantes, lo mejor que hemos visto en nuestras visitas a varios RIU.El problema es que sus segundas líneas (subdirectores, subcapitán, empleados de comedor, bar y recepción) se ven con poca experiencia y deberán aprender mucho de tan buenos jefes.Tampoco hay información accesible de cómo comportarse antes un sismo o maremoto ni claros lugares seguros de encuentro. Peor aún al estar categorizado este hotel como un refugio ante una emergencia.Decididamente recomendamos este hotel y regresaríamos.Y el no estar en línea de playa está muy bien resuelto.Un último consejo, cuidado cuando caminen por la quinta avenida, hay vendedores callejeros que les dicen que son camareros del RIU Lupita, una mentira, miran la pulsera y así tratan de atraer clientes. No les presten atención directamente.Espero los del Lupita hagan los ajustes necesarios y sigan creciendo.
Por mucho uno de los mejores hoteles en los que he estado, el personal muy amable en todos lados, no puedo mencionar ni una solo persona que no sea atenta. La comida muy buena, mucho mejor que en otros lados, en general es un excelente hotel muy recomendable, es el más económico de los Riu en la zona y superó en gran medida mis expectativas. Con gusto regreso en la primera oportunidad. Los shows nocturnos, muy bonitos de primer nivel. Totalmente adecuado para ir con la familia o con amigos. Hay diversión para todos.
I would have given five stars, but the person that arranges excursions made me feel pressured when my wife and I had booked an activity ahead of time online.He tried to insist that we tell him who we booked our activity through and to see our receipt.I finally told him that he didn't need to see anything, and to leave us alone.All other staff at the resort were polite and attentive.
Riu Lupita is a great place. But lets keep in mind that a lot of people here are racist as soon as they know you are coming from America, (mind you I am HISPANIC).I was sitting by the bar at 1:00am, and the bartender commented how "american people think that they can come to Mexico and do whatever they want." only because I said, it will be nice to have a little music at the bar since many young people are awake at this time drinking." I think this was SO RUDE, and it is one of the reasons I will not return.. I will not mention the rest of the rude things they said, because I am Spanish myself, but it made me really uncomfortable to be on what I thought would be an awesome vacation and being treated in such a manner..Also, if you are looking for good night entertainment for YOUNG adults this is not the hotel for you. AT ALL. Seriously. This is basically for older people with children, who just want to go on vacation and be bored and relaxed. So STAY AWAY if you are looking for a fun resort in Playa Del Carmen.On a good note - the food was AMAZING and the snack bar was always stocked with good fresh food. At times you can tell they would heat up a lot of the foods from the night before, but if you don't mind that then is okay!I will not be coming to this hotel again, but if you are a family with young children and want to literary just relax, then definitely go to this hotel :)
The staff are the friendliest youll ever meet and were great with me, wife and baby.The site is well laid out and the food is excellent.Beach is in walking distance and is gorgeous white sand and family friendly calm Caribbean coast.Lovely
Booked last minute with tui all inclusive paid peanuts compared to those who booked ahead and planned ....the hotel is lovely... food is well varied im fussy and found 3 resturants on site with so much choice ...themed nights also staff super polite ...very clean and attentive would definitely book again .. just remeber when arriving this is a good 4 star ...and we are welcomed and very safe here ....beach is amazing too ....snacks unlimited drinks unlimited even at our private beach !!!
Nice hotel which we would rate as a 3.5 star hotel rather than the 4.5 that the website quoted when we booked. It is about 2km from the Quinta avenida (Fifth Avenue) of Playa del Carmen. It is not on the beach. You must take a shuttle to get to the beach. The shuttle is every 30 min and takes about 15-20 min to the beach club entrance, from which you must then walk a good 5 min to the beach club. This same shuttle also drops off and picks up at Quinta avenida (where all the restaurants and shopping for Playa del carmen). The shows at night were great. Animation by the pool was pretty good. Animation at the beach could be better. Food was quite good, with some theme nights sometimes at the main buffet restaurant. There are also Italian, Mexican and steakhouse restaurants you can eat at. Rooms were nice and clean, with minifridge which contained soft drinks and water. There was alcohol in the rooms also. The bar offered a wide variety of drinks with much more than just the basic alcohols. The drinks were all super sweet though!
We just got back from this resort yesterday. Overall our experience was great. The resort is small, but we really like that. We never had trouble getting a drink or finding a table to sit. Room was clean with good air conditioning. You basically can walk to anywhere in the resort within minutes. Food was really good across the board. The steak house at the beach was our favorite. They have WiFi in the lobby and by the pools that is very fast. Every employee was polite and professional. One thing I saw people complaining about was the fact that the beach is about 10 minutes from the resort and you have to take a shuttle there. This was not a big deal for us. The shuttle runs every 30 minutes and even stops at the local town on the way called 5th ave. This place is really safe and deff a good spot to visit if you are looking to get out of the resort. They have tons of restaurants and shops. The location of this resort is very safe and in a very popular tourist area. Would love to stay at this resort again
Es un hotel pequeño pero con todas las comodidades de uno grande, au personal es muy atento, buenos animadores tanto para los shows de medio dia como los de noche, la comida en wl buffet es buena y variada. Para ir ala playa hay un bus que te lleva y te trae cada media hora, el club de playa es muy bonito. Las habitaciomes muy comodas a y los Coatis dan el toque.Muy recomendable
The rooms are spacious, maybe not the most comfortable bed...Food is okay. If you feel passion for coffee, I advise tea for breakfast.The staff is very friendly and helpful.Excursions: book them in town, save some cash! (They also come pick you up at the hotel)
Location is great, very nice resort. Rooms are spacious and very clean. The mattresses are very firm, which I am used to anyway. Service is very good, all of the staff are very nice, prompt and enjoy serving their guests. The resort is not on the beach but there is a shuttle that brings you to a private beach every 30 mins with a pool and a buffet and to the town.
Great hotel and great staff team. All the staff are very nice and smiley (it feels natural and genuine).We had one of our best holiday ever in Riu Lupita.Pros:- delicious food, good variety, food not the same everyday- nice restaurants: main restaurant, mexican, italian and beach steak house (my big favourite!)- good air conditioner and fan in rooms, we actually had enough using the fan and it was really hot outside- very very very nice waiters and waitresses- I loved the night entertainment every night at 9:45 with different shows (We stayed 12 days and never saw the same one twice)- very nice entertainment team offering games and activities during the dayThe only downsides that I can think of are:- old fashioned rooms (I think with some damp or humidity issues) Nice, new bathroom and great shower though- bed sheets and towels had a weird smell even though they were clearly clean- of course the fact that you need to get a bus shuttle 20 min long to get to the beachI will definitely come back!
August 12 Stayed at LupitaAre you planning to stay at Lupita ??? Garbage place ... Pool is not clean slippery, litter all over the place. Staff is nice, Room Keys break down lock doesnt work. Old property needs millions of dollars of renovation. BEACH ?? there is shuttle takes you from the property to the Beach every 1/2 hour until I belive 5:00 no entertainment. But food is acceptable. If you have not changed your mind yet I promise you will regret... Good Luck
Destination Wedding, beautiful area that is a mix of hotels and private condos. 27/7 video monitored security for Playa Car area.Went jogging in the morning easily mixing with other joggers and bicyclists.All-inclusive hotel, friendly customer service.Reception personnel are awesome - there isn't anything thru can't do!Karen in particular!!! I forgot my backpack in the lobby when I checked-out and she got it to me at the airpirt in time to catch my flight home!!
We stayed at Rio during Christmas time. They did an amazing job with Christmas decoration, entertainment, and food. It was a good time. Reasonably priced with excellent service and nice staff. Accommodating was nice and clean.
Great resort. Beautiful and superb food
Hotel is quiet, perfect for a relaxing holiday!! Food is second to none with an amazing choice and different theme each night/day. Would definitely recommend a visit here
Amazing hotel. Maybe it is not the newest place but very clean and well maintained. Thepersoneel is very friendly and very helpful. Food is fresh and delicious! Truly recommend this place. It is nota big resort but it makes it even nicer because there is not much crowd around swimming pools or in restaurants.
Nice location , good food and drinks .
awesome and amazing hotel....really perfect on all....cool people cool staff good food...simply the best....viva mexico siempre....
A very nice and relaxing resort away from the hubbub but with a free shuttle bus every 30 mins or so
Superservice minded staff, great buffé, entertaining shows and different activities daily by the pool. Warmly recommend the Place!!
Very Nice hotel, smile and nice people, services room very nice. place wonderful !
It was awesome except the house and restaurant service. The activity service was the best!!
14 days with family. Great staff, down-to-earth, likeable people, excellent a-la-carte service and a tasty buffet. Too bad the beach was full of algae, thus unable to enjoy the sea while there.
We had a great stay. While not the most luxurious resort the provide great food, entertainment and its very clean. Great value for money. The beach has alot of seaweed.
Absolutely love this place. It holds a special place in my heart. The food, the staff, the entertainment everything is great. You truly feel like your at home away from home when you’re there. Nuri is the best, miss you! I’ll be back!!
The staff here was wonderful. Exceptional quality and cleanliness. Food selection was fantastic. Would recommend this place to anyone...
We are just leaving after a 12 day stay. Had a great time, clean and tidy kids loved it. Food was good apart from the Italian restaurant. Used the buffet restaurant for most meals, Italian menu very ltd. Staff very good, nice and friendly.Would recommend
Love it lovely people clean hotel
The best choice for our honeymoon. The staff is very kind. The food is delicious and the menus changes everyday. I still miss the good morning of the coatis.
Perfect for us. A chance to relax in the hotel or walk or catch a bus to the beach
Still here. Friendly staff.Fantastic good and location.WIll be back.
Outstanding !Delicious Food. Kind staff and service ! Clean Rooms and well maintained.This hotel isn´t directly at the beach, a shuittle bus will bring you to the beach of the other Riu Hotel (1,5km approximately) each hour. But you can park your car for free at both Riu Hotels.
RiuLupita is a great hotel. We love it!
At its heart are some fantastic staff. At the moment, Nov 2019, there is building work going on.
Amazing place. Delicious food and the most beautiful and lovely persons work there for you.
Very enjoyable stay so far, food good, staff friendly & weather great.
Resort was great, food and service were good, transport to the beach was simple, making not being right on the beach not too bad. Only things that could be improved were pillows and whole the bed was alright it could have been better.
Couldn’t of enjoyed my holiday any more at Riu Lupita honestly such amazing staff, food, facilities and entertainment. Couldn’t fault any of it, free bus rides to the beach and town and the open bar was sooo quick and amazing highly recommend :)
Fantastic hotel, part of the Riu group, superb facilities, staff, entertainment team, can't fault it on a single point, paradise!
Lovely hotel,very clean,and staff very pleasant
Been here twice now.....love it.
Good food and great service and clean plc
Perfect place for relaxing.
Lovely quieter hotel. The food is fantastic and the staff are lovely. My only slight criticism is the air conditioning which is inadequate. The hotel is not directly on the beach but has a free shuttle bus every 30 minutes to take you the 5 minute drive . The beach is private and has its own bar and food.
Amazing place to stay & budget friendly!
Very spanish hotel. I would look elsewhere if you are English
Spotless, great food and very friendly staff.
Great hotel and lovely staff. Not as big as the other Riu's in playacar. Only down side is it's not close to the beach but there is a free bus every half hour.
Worst hotel ever. Bad service, bad food, bad rooms, the personal is rude, don't care about your needs, if you ask for something special to drink or to eat, imitiinit they'll said they don't have that. I'll never come back to this hotel and I'll tell all my friends to not visit it.
Enjoyed staying here. Staff were excellent service was faultless only thing that slightly spoilt it for me was the quality of red wine. Get some good quality wine and I will be back again
Good food and excellent service. The hotel has had a recent refurbishment and it is lovely. They also have excellent an excellent beach club which is only a short courtesy bus ride away.
This place is very nice. The atmosphere is amazing and they ensure to always keep you fed and full of taquila. The people here are very nice and hospitable. They speak basic English but if you say too much at once, you may lose them. The managers all speak advanced English so that helps.
Very nice place to stay and the staff are frendly.the food is fantastic.there is always something you can find to eat.
Foods are great but facilities look old. Beach area is small but great as well except people can smoke.
Very nice buffet and friendly staff. There's nightly entertainment and pool activities. It feels like a fairly safe area. Downsides are no internet in the rooms and a 10 minute bus ride to the beach. In January the pool was too cold for most people to enjoy.
Small and friendly resort in the heart of Playa Del Carmen.Friendly staff, clean updated rooms and good food.
To be honest I had a lovely time here, but it was in spite of the reception and dining. I actually felt like they didn't like the British. Reception were rude and they lied and cockroaches in the main restaurant which really put me off, saw three over 4 days. The bar was fabulous though.
Small but very professional service, staff get to know you, great service, nothing is too much trouble.
One of the best holidays ever. Really good food, comfortable rooms and great service from the staff. Try and go to Mexico at least once. It's a fabulous place
Great place to stay with the family and friends. Service is great. Entertainment is awesome. Just remember to tip the personal.
Everything about this place is awesome. The staff is great, food is amazing, everything is always spotless. Love love love and cannot wait to return!
Loved it here.had fun
Very clean resort. Excellent service and 5 star food!!
Great hotel not on a big complex just the right size,in a quite area but bear enough to Playa Del Carmen for nights out on 5th avenue, the staff at the hotel in every department are all very friendly and always willing to help with any questions about the area, great food and bar sevice.
Great amenities. A bit far from beach. Beach had a lot of seaweed.
Service is good. Beach is 15 minutes drive, lol need to take the towel with you and bring it back. Pool is not heated... Too cold to swim...
Horrible, had to wait 3 hours just so they can say “your name wasent in the system” when I had the receipt of purchase BS if I could rate negative stars I WOULD
Had a great holiday here :)
Great people and food
This was such a wonderful place to spend a week on vacation! A friendly atmosphere and staff, a week balanced varirty of food and an abundant number of delicious drinks areexactly what I had envisioned for this recent vacay of mine and Riu Lupita certainly delivered that.
Muy recomendable para pasar unos días de descanso, en la relación costo beneficio sin duda alguna se trata de 3B "bueno, bonito y barato"!!! en el concepto de todo incluido es una de las opciones más accesibles de la zona y de una excelente calidad !!!!
Volveré seguro.😘
Muy buen servicio, excelentes show, traslados cómodos y todo en la playa.
Hermoso! Muy tranquilo. Amplias instalaciones. Excelente atención. No está en la playa pero tienen un transporte propio muy ágil.
Un exito
Muy buena atención por parte de sus empleados
Hotel todo incluido enPlayaCar. El hotel tiene dos piscinas, varios restaurantes y Buena animación. Aunque no está en primera línea de playa , tiene una lanzadera que cada media hora te acerca al BeachClub que tiene en la playa. Allí puedes pasar el día tiene un buffet de comida y aseos limpios. Recomendable para tus vacaciones.
Amooo este hotel! Comodidad, servicio, atención, gastronomía, diseño del hotel. Hace 10 años vengo junto con mi esposo y hemos visto el avance siempre para bien 👌 Felicidades ❤
muchas gracias por su atención
Excelente servicio, muy buena atención a los huéspedes.
El hotel es muy cómodo y el personal es excelente. Le doy 4 estrellas por los siguientes motivos: no tiene wifi en las piezas, si en las áreas comunes que funciona excelente pero se supone que si pagas un all inclusive deberia venir incluido.
Muy buen hotel y un gran servicio. La comida muy buena y gran variedad. Recomendable
Muy buen atencion el lugar muy comodo y muy natural ya que los animales se encuentran salvajementepaseandose por el lugar muy buena atencion por parte de los mozos
Creo que todo muy bien pero necesitan capacitar a sus empleados en inclusión.A estos hoteles cadena difícilmente se les escapa algo pero en éste, la limpieza de las servilletas para comer se les va de repente. También de los cubiertos
Ryu lupita....BEST HOTEL VILLAGE EVER.....Gracias de corazón a la directora para ser tan amable gracias a los que trabajan hay que son todas muy buena gente gracias méxico para ser lo que eres...unos de los pays más bello del mundo....gracias...
Me gustó mucho el lugar, yo y mi familia pasamos unas vacaciones inolvidables, la comida perfecta, las habitaciones impecables y sus piscinas bastante bien, la pasamos muy bien, sólo hubo uno que otro problemita que la recepción atendió de inmediato.
Un lugar familiar, muy cálida la atención del personal, buen servivio de Bufet y restaurantes, cerca del centro comercial y la 5ta Avenida. Con bus a la playa cada media hora.
Excelente lugar muy bello y mejor servicio
Hotel acogedor y familiar,con varios restaurantes buffet de diferentes estilos al cual mejor. Puedes ver coatís por las instalaciones, sobre todo a primera hora de la noche. son muy sociables.
Hermoso hotel esecente servicio
excelente hotel 5 estrellas. la pase muy bien. quiero.destacar la atención de ARTEMIOen la barra el mejor.. limpieza 10 puntos. faltaría música en el bar de playa. más entretenimientos.
Gente amable. Lugar muy confortable. Cumplen con todo lo acordado.
Esta bien
Muy buena atención y muy lindo lugar. Pero el acceso a la playa está muy alejado del hotel
Que grata experiencia tuvimos en este hotel, hermosas sus instalaciones y un trato muy amable, todo el personal es lindo y agradable, no es de playa pero ese no es problema, pues tienen un eficiente servicio de autobús que te lleva y trae, sin lugar a dudas volveremos, totalmente recomendado.
Wuaw...muy agradable....
Medianamente recomendable. No tiene salida a la playa. Solo cuenta con un club de playa con traslados desde el hotel. La comida no es muy buena. Muchas variedad en bebidas, orientado para turismo anglosajón
Excelente hotel y atención. Nunca la pasé tan bien como ahí. Muy buena ubicación. Muchas actividades hacer adentro. Y también cerca del centro para disfrutar de los barcitoa y boliches de la zona. Mucho silencio y contacto con la naturaleza.
El servicio del hotel sencillamente divino.
Visita de trabajo
Instalaciones, trato y servicio bueno, lo unico desfavorable es el horario deltrasporte gratuito del hotel a playacar de 7 am hasta 7.15 , en playacar la diversion es mas nocturna y los taxis son caros
Nos cancelaron la reserva a pesar de estar confirmada y pagada, lo peor es que fue e. La propia página del riu. Tuvimos que pagar de nuevo, nos prometieron renbolsar el dinero, pero quien nos reenbolsa una hora y media de tiempo perdido en el check in.
Le doy 4 estrellas por que en la ubicación que esta aveces llegan olores desagradables y el trato asia los mexicanos es menor al que le dan a los extrangeros
Excelente..por todo..sus colaboradores..locaciones y comida..shows
Hotel acogedor con un trato excepcional. Tiene servicio de bus hasta el beach voyque te deja junto a la quinta.
Un hotel super familiar y muy detallistas, mención especial para la gente de recepción que en todo momento están pendientes de mi hijo para todo, una verdadera gozada, repetiré sin duda x los trabajadores de este hotel
Bello hotel, muy seguro y con hermosas instalaciones, ubicado en una zona muy exclusiva zona de playa el Carmen
Excelente lugar
Excelente servicio
Espectacular todo, destacar el trato del personal es de lujo.. llegamos hace 2 días estamos embrujados por este lugar... Maravilloso
Sitio fantástico agradable volvería sin lugar a duda
Es un hotel pequeño pero acogedor, con servicio todo incluido, para el cual la calidad es muy buena, no está a pie de la playa pero si cuenta con un club de playa el cual te brinda servicio de snacks, bebidas y baños. El hotel Riu Lupita es económico en comparación de otros Riu, el personal impecable, yo sin duda alguna volvería.
José no para un segundo animando en la playa y en el hotel. La gente muy servicial. Los supervisores nos solucionaron algunos inconvenientes a la brevedad.
Muy bien. La atencion es muy buena. Muy limpio. El all inclusive esta perfecto. Tiene playa privada con restaurante que se accede con colectivo que te lleva y te trae gratis.
Es un lugar precioso, tranquilo , super limpio , cómodo, con personal y equipo de animación amables y preparados !!! Club de Playa privado , con piscina a orillas del mar !!!
Hermoso lugar, las habitaciones muy cómodas.
Es super lindo y muy tranquilo además del trato agradable qué dan al turismo.yo amo Hotel Ruy Lupita.
Un lugar relajante
Lindo hotel.El personal muy amable. El único problema es que no está al lado de la playa. Te llevan en un bus a la playa cada 15 minutos. Esa parte de la playa tiene muchas algas.
Hermoso , feliz con el trato muy amables el lugar super limpio. La comida deliciosa mucha variedad para poder elegir.
Hotel excelente para vacacionar, encuentras comida deliciosa, shows todos los días, rumba, las habitaciones confortables. El personal más cálido y amable quehemos encontrado. El lugar perfecto.
Todo me gusto mucho. Felicidades po su excelente grupo de animación melisa, jeremy, lidia y sonya, un excelente servicio personalizado la gente muy cálida en el restaurante y bar quedo fascinada y con muchas ganas de regresar.
Bien, ambiente tranquilo y familiar, buena comida, pero los licores de muy baja calidad y alguno de los empleados sin actitud de servicio.
Hotel que no tiene nada que envidiar a los "lujosos" hoteles de la playa. Aunque este en el medio de un campo de golf tiene un beach club super animado. Excelente relación calidad precio.
Me gustó el servicio y la atención de los empleados siempre te ayudan en lo que necesites
Lindo hotel familiar . . Pero no cuenta con buen wifi, no tiene servicio a la habitación, los restaurantes sólo son dos y cierran temprano al igual que el bufete . . Buena atención bar las 24 hrs limpio
Exelente todo
Muy buena y cordial la atención de todo el personal. Le falta más horarios de servicios de transporte a la playa
Buena atencion, buena comida, lugar cómodo y tranquilo para descansar
Es hermoso tiene jardín de niños hermosa recepción atención inmediata entretenimiento estrella yo por mí parte de le doy 5 estrellas
Fui este año fines de febrero y principios de marzo, muy lindo todo, súper recomendable, junto con mi familia nos encantó a todos, vayan tranquilos que la van a pasar hermoso, la playa muy limpia, un paraíso todo
Todos muy amables
Espectacular servicio, instalaciones y buffet increíble
Hotel con todo incluido, lastima que no se encuentra a pie de playa.
El complejo del hotel es grande, las habitaciones muy limpias, amplias y con vista hacia las áreas verdes; está rodeado de mucha naturaleza. Hay muchas actividades para realizar dentro del complejo a lo largo del día. No está en la playa, hay un autobús que hace el traslado cada 30 minutos.
Carece de atención personalizada, eso es lo que podría mejorar, así como en la coordinación de sus zonas de comida. La Infraestructura estuvo bien, las recámaras regulares, las amenidades muy bien
Muybonitoy muyatentos lomeseros y meseras astacono cimos unasy luegoregrese perono abiaya cupo y me mandaron al playakar yay en el riu lupitaandsvan lasmuchachasmeserasxk las traiaen fotoen mi cely la resepcionistalasconosio y me dijo ahoritaay andan
Gente MUYYY cálida 😍 excelente atención 👍
Muy bueno servicio con un trato excelente y muy amigable. El hotel es muy bonito y el servicio de habitaciones impecable. Muy recomendable!
Muy bueno, pasamos unos días increibles
Muy buena estancia
Hermoso lugar para relajarse y disfrutar la vida
starExcellent
rate_reviewExcellent city hotel. Fantastic service. Great location. Awesome vibe.
placeClose to the beach and the city center.
Avenida Xaman-Ha Manzana 20, Lote 1, Condominio Playacar, Near Playacar Golf Club, Playa del Carmen/Playacar, Riviera Maya & Cozumel Island 77710, Mexico
O hotel localiza-se na Península de Iucatão, a 2 km da Playa Del Carmen e de um centro comercial. São 56 km até ao Aeroporto Internacional de Cancún. O hotel localiza-se na Península de Iucatão e compreende um edifício principal e bungalows de entre 1 a 3 andares. Renovado no verão de 2004, conta com um jardim de 25.000 m² e fica a apenas 3,5 km da praia (shuttle gratuito). Dispõe de 300 quartos e conta com cofre, banca de jornais, miniclube, 3 bares, discoteca e restaurante. Os hóspedes poderão também utilizar o acesso à Internet (taxa extra). O hotel compreende quartos com secador de cabelo, telefone, ar condicionado, ventoinha de teto, minibar, televisão via satélite, cofre (taxa extra) e varanda ou terraço. Os quartos contam ainda com casa de banho privativa e cama de casal. Os hóspedes poderão dar um mergulho revigorante numa das piscinas exteriores e as crianças terão área própria à disposição. Serão servidos refrescos no snack-bar junto à piscina. Haverá chapéus de sol ao dispor. Os hóspedes poderão praticar mergulho, windsurf ou catamarã. Mediante pagamento adicional, poderão também experimentar banana boat. As atividades ao dispor incluem igualmente ténis, ténis de mesa e voleibol. Golfe, passeios a cavalo e bicicletas estarão ao dispor mediante pagamento adicional. Serão organizados programas de entretenimento para crianças e adultos. Haverá espreguiçadeiras e chapéus de sol gratuitos ao dispor na praia. Será servido um buffet de pequeno-almoço continental diariamente. Almoço e jantar serão servidos como buffet, ao passo que o jantar também será servido à la carte.