É um ótimo resort que eu não tive problemas. Se alguém postar algo ruim é por falta de internet às vezes, mas supere isso nas férias. Tóquio é ok, mas não se estresse se você não puder entrar. As camas são duras, então peça um colchão de espuma. Eu recomendo o upgrade para que você obtenha o restaurante e piscina Royal vale a pena. Caminhe 4 quarteirões do resort até o Riveria Grill para comer um bife incrível. Traga um alto-falante Bose para a piscina real, não há música.
starstarstarstar Brent Ripplinger
Hotel com comida muito boa. A praia é limpa e sua areia é fofa. O pessoal é muito amigável
starstarstarstar Isaac Jacobo Aranda
Excelente localização e atenção em todas as suas áreas. Muito bons restaurantes e comida boa. Apenas a falta de repetir os quartos que são atribuídos q q t dá disponível e não corresponde ao que foi prometido.
starstarstarstar Fernando Hernandez Pacheco
Minha esposa e eu estávamos comemorando nosso 15º aniversário aqui. A equipe saiu do seu caminho para garantir que tivemos um grande momento. Eles surpreenderam a minha esposa com deliciosos pratos sem glúten cada refeição, fez incríveis bebidas mistas personalizadas e tivemos uma grande conversas em todos os lugares que fomos. Fomos a este resort 3 vezes agora e continuará a ir no futuro também.
starstarstarstarstar Curtis LaMasters
Super bom, tivemos um tempo maravilhoso todos os funcionários do hotel muito atenciosos muito em breve eu vou estar de volta
starstarstarstarstar Lety Verduzco
Não sei se é contingência, mas o hotel não é grande coisa como anunciado, tem melhor
starstarstar Lili Lopez
No sé si sea la contingencia, pero el hotel no es la gran cosa como lo anuncian, hay mejores
starstarstar Lili Lopez
Eu viajo para o México com freqüência e este foi um dos piores lugares que eu também estive. Primeiro a água na praia é marrom. Eu prefiro águas claras. Se eu quiser marrom eu vou para o sul do Texas. O quarto era menor do que a maioria dos quartos que eu fiquei. Se você enfrentar a praia você é mantido acordado até cedo na manhã seguinte com a música alta. Nós fomos constantemente enganados em ouvir as vendas de timeshare. O primeiro deles queria nos apresentar ao resort e falar sobre o que está disponível e que se transformou em um discurso de vendas. Queríamos fazer algumas atividades como tirolesa, snorkeling, etc então conversamos com essas pessoas e se transformou em um discurso de vendas. Paramos de perguntar ao resort qualquer coisa.A equipe do resort foram muito nice e foram feliz em ajudar. Chegamos em um sábado e estava cheio de mexicanos, o que é bom para mim, mas na segunda-feira o lugar estava praticamente vazio. Perguntei ao cara no bar e ele disse que eram pessoas que vinham passar o fim de semana e tinham que voltar ao trabalho na segunda-feira. Eu pensei que era estranho que um dia estivesse EMBALADO e no dia seguinte nós vamos para a piscina e ninguém está lá.Eu dei o resort 2 estrelas, mas eu adicionei uma estrela extra para a equipe.
starstarstar Brian H
3ra ocasión que voy y siempre salgo con una satisfacción enorme. 👌🏻😃
starstarstarstarstar Aarón López
Excelente atenção, detalhes de boas vindas, cozinha deliciosa, muita vegetação, super recomendado
starstarstarstarstar Leticia Vazquez
Excelente atención, detalles de bienvenida, riquísima cocina, mucha vegetación, súper recomendable
starstarstarstarstar Leticia Vazquez
Buen lugar
starstarstarstarstar Jorge Eduardo
Pesimo yeso que soy. socio first club Las abitaciones son muy pequeñas. Muy mala experiensia.
starstar Jana Aceves
I travel to Mexico frequently and this was one of the worst places I have been too. First the water at the beach is brown. I prefer clear water. If I want brown I will go to South Texas. The room was smaller than most rooms I've stayed in. If you face the beach you are kept awake until early the next morning with the loud music. We were constantly tricked into listening to timeshare sales pitches. The first one they wanted to introduce us to the resort and talk about what is available and that turned into a sales pitch. We wanted to do some activities like zip lining, snorkeling, etc so we talked to those people and it turned into a sales pitch. We stopped asking the resort anything.
The staff at the resort were very nice and were happy to help. We arrived on a Saturday and it was packed with Mexicans, which is fine with me, but on Monday the place was practically empty. I asked the guy at the bar and he said those were people who came for the weekend and had to go back to work Monday. I thought it was strange that one day it was PACKED and next day we go to the pool and nobody is there.
I gave the resort 2 stars but I added an extra star for the staff.
starstarstar Brian H
Super bien, la pasamosincreíble todo el personal del hotel muy atentosmuy pronto regresaré
starstarstarstarstar Lety Verduzco
Such a BEAUTIFUL place. Everyone in the staff has been extremely helpful and we've met lots of interesting and nice people had fun with the activities and enjoyed everything
starstarstarstarstar Ricky Haynes
My wife and I were celebrating our 15th anniversary here. The staff went out of their way to ensure we had a great time. They surprised my wife with delicious gluten free dishes every meal, made awesome custom mixed drinks and we had a great conversations everywhere we went. We've been to this resort 3 times now and will continue to go in the future as well.
starstarstarstarstar Curtis LaMasters
This place is amazing! From the moment you arrive with the bell boys. To the first club. The restaurants and waiters and waitresses and chefs! The maids that clean your room. The check in being helpful. The activities the pools the beach the entertainment. You won't be disappointed if you choose this place for a holiday.
starstarstarstarstar Dawn Schmidt
Hotel con muy buena comida. La playa está limpia y su arena es suave. El personal es muy amable
starstarstarstar Isaac Jacobo Aranda
Excelente ubicacion y atencion en todas sus areas.Los restaurantes muy bien y comida agradable. Solo la falta repetar las habitaciones q se asignan ya q t dan las disponibles y no corresponde a lo prometido.
starstarstarstar Fernando Hernandez Pacheco
It's a fine resort I had no issues.If someone posts something bad it's because of the lack of internet at times but get over it your on holidays. Tokyo is ok but don't be stressed if you can't get in.Beds are hard so ask for a foam mattress. I recommend the upgrade so you get the Royal restaurant and pool it's worth it. Walk down 4 blocks off the resort to the Riveria Grill for steak it's amazing. Bring a Bose speaker for the Royal pool there is no music.
starstarstarstar Brent Ripplinger
Best Vacation! My mom, my sister and I stayed at Occidental Grand for 5 nights and we were sad to leave. The staff was so nice and made us feel at home. The beach was incredible, although it was red flag warning throughout our trip that did not stop us from having fun in the ocean. The beach was clean and was groomed daily. We went for a walk along the beach and ended up in the other holtels' area. Let's just say I don't like to step in black muck and dead fish. But when we got back to Occidental we felt relieved to have such a clean beach. We were entertained every night and had options for fun everywhere. Would definitely go back anytime.
starstarstarstarstar Mary Apodaca
Two weeks of sun fun and moments of pure joy... We were treated almost perfectly from start to finish. Enjoyed the variety of food and quality of service. The staff worked tirelessly to address every need or small inconveniences. The ice machines looked great but the units were un-plugged and dry. The only ice was at the pool bar, or by first club services.The Italian restaurant was the best of the 2 choices with great cuts of steaks grilled perfectly . The beach bar was centered, around pools and that gave us the opportunity to meet many new people and interact. That is why we leave our home for fun n sun and good new friends that just seem to come along...The entertainment crew kept us as busy as we wanted. Evening shows were very professionally staged. The seemingly endless beach's were perfect, the soft sand made our winter toes so happy... We will be back next year and maybe find the same friends we made this year waiting pool side just for us...
starstarstarstar Gary Mandl
This is one of our favorite vacation spots. We stayed for two weeks in May and had wonderful accommodations. Israel at First Club always makes sure we are having a special and relaxing vacation. The First Club Staff (Tonia, Raul, Juan, Hector and Caesar) always make us feel very pampered and go the extra step to make sure we are having he perfect vacation. Since we are Grand Level members, we also were able to enjoy the Royal Club dining and truly enjoyed the elegant dining area, beautiful views from the restaurant, the special meals by the chef and the service staff (Daniel, Ricardo, Wilson and Rigoberto) were so friendly and entertaining. The room was beautiful and newly decorated and immaculate. Jesus does a wonderful job of managing this property. The buffet food had very good selections and has greatly improved. The head chef is Canadian and is able to cater to more of an American appeal to food selections. We did visit the Mexican restaurant and the food was absolutely delicious. Our server Daniel remembered us from previous years and made sure we have a pleasant dinner. We are planning to return soon. Thanks to all the staff!
starstarstarstarstar L Kirk
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