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star star star Calle 2 Esquina Con La Quinta Avenida Colonia Centro Solidaridad, Near Playa del Carmen Maritime Terminal, Playa del Carmen/Playacar, Riviera Maya & Cozumel Island 77710, Mexico
Pésimo. El peor Selina que me he alojado. La cocina muy muy sucia (adjunto fotos) y muy pocos utensilios para cocinar. No había ni tazas para desayunar. Las heladeras llenísimas al punto que ya no enfriaban, tuve que tirar carne y comida que se hecho a perder por falta de frío. Nos decían que limpiaban las heladeras una vez por semana y esto no era cierto, adentro había alimentos en mal estado con olor espantoso que se impregnaba en los alimentos. Asqueroso. Todos los días había problemas con el agua potable, se agotaba rápidamente (porque éramos muchas personas) y no reponían por más que fuéramos a pedirle reiteradas veces. Muy mala predisposición de parte de la gente que trabaja ahí. Las habitaciones antiguas. Todavía me queda viajar por otros Selina que ya pagué, si hubiera sabido como iba a ser el servicio jamás hubiera elegido Selina. Mucho nombre, mucho marketing, cero servicio. Lo único bueno? El internet y la ubicación. Si están considerando ir piénsenlo dos veces y ahórrense dolores de cabeza :)
La ubicación es inmejorable. Las habitaciones están muy bien, de hecho nos tocó una con humedad y sin ventilador, pero Pedro fue totalmente servicial y nos solucionó el problema dándonos una gran ayuda. La cocina es su gran punto débil, aunque suelen limpiarla diariamente, sus utensilios están a la miseria (faltan siempre tenedores, tazas, solo hay una cuchilla y un buen cuchillo, algunos sartenes necesitan una juste en sus mangos), la heladera suele colapsarse y si no la limpian, comienza a largar un olor asqueroso. Y con respecto al agua, si bien es una cortesía que dan los hostels, vuela! Asique no es recomendable guiarse de que tendrás agua gratis. En cuanto a baños, siempre están limpios y los del primer piso (cerca del colive y cocina) son los mejores con buena presión. Los baños de planta baja siempre se tapan. Los baños compartidos del segundo piso no tienen agua con presión alta en sus canillas ni duchas, no vas a querer bañarte ahí. Prepárate para hacer un tour en toallon por el hostel a la hora de tu ducha. Los amenities son totalmente divinos, su piscina por sobre todo. Si venis para trabajar, SIEMPRE PERO SIEMPRE hay buena conexión de wifi (y muy buena). Pero si contratas el colive, no te ilusiones de que siempre estará con espacio o será silencioso. Durante la semana, dan clases y podes pagar para realizar alguna. Son muy buenas. Algo que no me copó: los precios de sus comidas son altos para sus huéspedes, solo tenes descuento si sos del colive. Si tuviera algún descuento, consumiría mas acá, y no saldría a comer/beber afuera.
Esta muy bien ubicado cerca de la playael personal es excelente, la atención muy buena, todo muy relajado digno de unas vacaciones en la Riviera maya, los precios accesibles, le daría más estrellas ✨
la recepcionista me atendió mal, no me recibió el pago en USD, dado a qué no reciben dicha moneda(cuando en Booking me lo tomaron en USD). Me pidió 100mxn en reserva por la llave, yo no tenía MXN pq recién llegaba y no había cambiado, me pidió de mala manera mi pasaporte. Cuando ingresé a la habitación no era la que yo había abonado. Habitación, y hotel en malas condiciones, cómo puede ser que éste hotel que pertenece a una cadena como selina, a nivel mundial tenga hongos, humedad y los baños no funcionen??. Pedí reembolso, no me lo reconocieron. Me decepcionó absolutamente todo. Una vergüenza, una burla y una estafa. Tuve que juntar mis cosas e irme. PÉSIMO.
No recomendable, mal servicio de las personas de recepción, una de ellas pidiendo "identificaciones" de menores de edad de forma desdeñosa. Tardaron muchísimo en verificar una reservación a través de Airbnb. Busquen otras opciones.
Love this place. The staff are super friendly from the front desk to the bar/food service to housekeeping. This is my second visit and I’ll come back whenever I want to work in Playa for a bit.Selina is super close to the ferry port, Quinta Avenida, and tons of bars and restaurants. So while it’s convenient, it is a loud neighbourhood. Bring your earplugs and leave the fan on at night.I personally thought the food at the bar/courtyard was great and often had breakfast or lunch here while working.Wifi has been consistently good in the courtyard through my stays (over about 3 weeks).The kitchen and coworking are quite small so I didn’t make much of those. Pool are is super cute, and it’s easy to meet people around the property. There are some activities available and they do bike rentals right out of the lobby.Overall, I highly recommend this for digital nomads and working vacations!
Em geral, muito bom. O único inconveniente é que o banheiro tinha um cheiro forte de esgoto e não havia água quente no chuveiro. A partir daí, tudo foi excelente, principalmente a atenção dos funcionários. Em particular, a supervisora de Experiência, Jimena Alegre, tratou-nos de forma excelente durante a nossa estadia. Ela é muito delicada e extremamente carismática!
O ar condicionado não funcionou no meu quarto e havia sujeira na minha cama - que eles limparam.O banheiro não estava limpo e a pressão da água no terceiro andar era tão baixa que eu não podia tomar banho ou lavar o rosto.É um hostel/hotel de festa, então não espere dormir muito. O som percorre todo o edifício e é quase impossível ter uma boa noite de sono.O elevador estava quebrado, então tive que carregar minha bagagem até o 3º andar.Por esse preço eu esperava simplesmente mais. Não vou ficar aqui novamente, e não recomendo.
Sou um grande fã de todos os hostels do Selina, mas neste tive uma experiência horrível. O ar condicionado da sala comunitária me deixou doente e arruinou minhas férias. Eu tive que me vestir completamente para dormir e até me vestir, por algum motivo, o ar condicionado estava ficando cada vez mais frio a cada noite (a temperatura estava em exibição). A recepção diz que todos os ocupantes do quarto devem concordar em desligá-lo e usar o ventilador, mas as pessoas vêm e vão e a maioria delas você não as vê antes de dormir.As pessoas no bar são muito simpáticas e a localização é muito privilegiada dentro da cidade.
No me hospedé ahí, solo fui una noche a bailar, muy buen ambiente aunque cierra muy temprano el bar, la piscina se ve chica, pero está bien ubicado.
En general, muy bien. El único inconveniente es que el baño tenía un olor fuerte a caño y no había agua caliente en la regadera. De ahí en fuera, todo excelente, sobretodo la atención del personal. Particularmente la supervisora de Experience, Jimena Alegre, nos atendió excelente durante nuestra estadía. Tiene mucho tacto y es sumamente carismática!
I had a good stay. The hostel had activities every evening and was community oriented. I believe activities ended about 10PM. However, another hotel next door partied until about 1AM in the morning, you can hear the music. It didn't bother me tho. The rooftop was closed so I wasn't able to check that out, but no big deal. They have food onsite, I think the kitchen shutdowns at 9PM. There's a pool and you can rent bikes onsite. I believe the air is off during the day and/or controlled by staff. You have to ask them to turn the air on. Also there's no hot water. I meant to ask about that. 🤔 I kinda get it because it's so hot and humid there, but I'm not use to taking cold showers. Lol well I got use to it, my body had to adjust, that was kinda hard but I survived. 🤷🏾♀️ I'm not gonna say anything negative about the room cuz it is what is it is, but I'll kinda describe it. I I brought lysol wipes and spray so I wiped everything down. The sheets are worn, not the best condition or cleanest. The fan was extremely rusted but it did what it had to do. Overall satisfied with my stay. I think I could've stayed at a better quality place for the price I paid, but like I said excellent location and I had a good stay.The staff was helpful.It's in a great location, 5th Avenue is right there, practically outside the hotel. The beach is right there, practically outside the hotel. The bus station is right there, 1 minute walk. The ferry to Cozumel right there, 3 minute walk. Covid testing center right there, 1 minute walk.This is my second stay with Selina. I stayed at the one in NOLA. My next trip is Panama City, but based on the reviews for that location and my previous stay I don’t think I’ll be staying there. I still may check out the rooftop cuz it has a nice view of the Canal and based on the reviews they party.Philly Black Vegan was here
The AC didn't work at first in my room and there was dirt on my bed - which they then cleaned. The bathroom was not clean and the water pressure on the third floor was so low, I couldn't shower or wash my face. It's a party hostel/hotel, so don't expect to get much sleep. The sound travels throughout the entire building, and it's almost impossible to get a good night's rest. The elevator was broken, so I had to carry my luggage to the 3rd floor. For that price I expected simply more. Will not stay here again, and would not recommend it.
I’m a big fan of all Selina hostels, but in this one I had a horrible experience. The AC at the community room made me sick and ruined my vacation. I had to fully dress up to sleep and even layer up as for some reason the AC was getting colder and colder every night (the temperature was on display). The front desk says all occupants of the room have to agree on turning it off and use the fan instead, but people comes and goes and most of them you don’t see them before you go to sleep. The people on the bar is very nice and the location is very privileged inside town.
I would like to say a huge thank you to Ximena, she is always super helpful. She has always got a big smile on her face which could turn anyone's frown upside down.The location is fantastic if you want to be in the heart of what makes Playa del Carmen great. You will certainly enjoy the vibrant sounds, colours and people. I hope you enjoy your time in Playa as much as i have.Thank you to all the staff for always being helpful.
i have not stayed in a ton of hostels in my life but this was definitely the roughest one ive stayed in. it just seemed pretty overcrowded, the bathrooms were a mess every time I used them despite being cleaned every morning and during my 3 day stay they had no towels available at any point in time. excellent location!
I stayed in a single room and my room was overall great, the hostel was not loud, and the bartenders were great. I met great people and this is my 10th stay at a Selina and was beyond invested in having a great time. I met several people and one of those individuals asked if I could book on their behalf as they were having trouble booking on the website. I agreed in support of a new friend. I headed to Tulum and mistakenly left my passport in the room. Thankfully, to much of my relief, Playa del Carmen Selina had my passport! After I explicitly sent via message that I will be back in Playa to pick up my passport, I get a text from a man who I just met (a new friend that I had just met a few days ago) that he had my passport and was in Cancun and was saying I had to come to Cancun to get it. When I confronted Selina about releasing my passport to a stranger, they responded they thought it was fine because he said I was meeting him in Cancun (not true) and that because I had booked on his behalf, assumed we were close. I cannot begin to address the fear I had that a man had my identity that I needed to go back to America in a city I had no intention of visiting after the hostel that I stayed in gave my identification away to a stranger without even calling me. Selina Customer service tried to help me solve this issue day-of by asking me to convince this man to visit me at a Selina in Cancun. I have no words to express the fear I held. I was able to convince this person to meet me in a public place and then they admitted that they wanted to "make sure" I came to Cancun so that they could see me (creepy) and that they had asked several different receptionists for my passport - most said no - except for one who said sure. I was having a fantastic time in Mexico and this turned into a nightmare. I'm glad I was able to get my passport and be okay but this could have gone completely sideways. Please be careful.
If you are looking for "Bring your own passport, get one free", this is the place to go! They literally gave away my friend's passport to a stranger she met there. Long story short, she left her passport behind in her room after checkout, then later called and confirmed that the hostel staff have her passport. A few days later she gets a message from this dude she met there, that he had her passport and she had to travel to his new hotel in a different city to get her passport. She called the hostel, they confirmed that they had given her passport to that dude, and when she told the staff that this was unacceptable, all they said was "Sorry, it was a mistake!"Also, a couple of staff there working at night are great at treating people differently based on their gender or race. The guy wearing glasses, patrols around the yard at night to ensure that people don't take drinks to their room (yep, no beers allowed in your room), even if it is unopened. But if you are a girl or you speak Spanish, some of these rules may not apply to you!A 2-star review instead of 1-star becaue some of the staff are really nice and this place attract great people!Figure it out Selina PDC!!!
A localização é perfeita, perto da praia e dos principais pontos, o que é bom, mas também pode ser um pouco barulhento. O que me incomodou de verdade, foi o cheiro do quarto, que parecia bastante mofado e isso se via pela cor das paredes e portas que tinham marcas visíveis de mofo. O chuveiro parecia uma bica, e a cortina não era suficiente para reter a água, o que deixava o banheiro completamente enxarcado. Todas recepcionistas parecem mortas por dentro, e ninguém me deu instruções de nada. Devem existir lugares melhores por preços mais baixos e com melhor atendimento.
Muy buen ambiente, clima tranquilo pero muy alegre,excelente atención y limpieza. Alquilan bicis por 200mx por día y scooters 30 usd
Ótimo para passar alguns dias. Perto de tudo e para quem está trabalhando remoto, o coworking também é muito bom !
Perfect location! Very social hostel with nice staff. Internet is good for working online!
Cool hostel. Cheap and nice location .. every place is walking distance. Staffs are kind
Bom local para morar por um período médio / longo de tempo. Você tem um local para trabalhar, uma piscina, uma área para praticar esportes e muitas atividades. A equipe é extremamente simpática :)
Buen lugar para vivir un periodo de tiempo medio/largo. Tienes lugar para trabajar, piscina, zona para hacer deporte y muchas actividades. El personal es extremadamente agradable :)
Todo excelente, muy limpio todo y sobretodo, la actitud de todo el staff es increíble. Me sentí como en casa. Lo recomiendo sin dudar.
Muy bien servicio, el personal super amable y las instalaciones son muy bonitas y limpias, la comida está deliciosa. Un ambiente tranquilo para compartir y conocer nuevas personas.
Viaje por unos días y me encantó todo, pase la mejor experiencia. Todo estaba espectacular,y la atención fue excelente. Lo recomiendo 100%
Muy bien servicio, el personal super amable y las instalaciones son muy bonitas y limpias, la comida está deliciosa. Un ambiente tranquilo para compartir y conocer nuevas personas.
Mi estadía en Selina fue muy buena, recomiendo mucho el lugar por que tienen una buena área de cowork y me gustaron mucho sus clases de yoga, definitivamente regresaría de nuevo.
Viaje por unos días y me encantó todo, pase la mejor experiencia. Todo estaba espectacular,y la atención fue excelente. Lo recomiendo 100%
Todo excelente, muy limpio todo y sobretodo, la actitud de todo el staff es increíble. Me sentí como en casa. Lo recomiendo sin dudar.
Increíble lugar para llegar a hospedarse, todo el staff es muy amable y amigables. La comida está muy buena y el ambiente es lo mejor. Buenísimo para conocer a gente de todas partes
Tiene una excelente ubicación, cerca a muchos restaurantes, comercio y la playa, el personal es super amable, puedes conocer personas nuevas y hacer amigos, siempre hay nuevas actividad, super recomendado
Excellent service, meeting new people was great and all of the common areas were great!
Great atmosphere, lots of space to socialize or enjoy quiet time. A nice balance between fiesta and digital nomad grind.
Great atmosphere, lots of space to socialize or enjoy quiet time. A nice balance between fiesta and digital nomad grind.
Best hostel in Playa del Carmen hands down! Emily Rodriguez and the rest of the staff are very helpful in whatever needs the guests might have and the good vibes from all of them were always felt. The bar and pool are really nice and the food is very good (homemade Mexican comfort food). The location couldn't be more perfect, close to the 5th and 10th av where all the nightlife and shops are but with enough privacy to not be disturbed by it. Def recommend to stay there or even drop by to meet some amazing people and have a drink.
Eu vou para a casa de Selina para as aulas de ioga e meditação com a professora canadense chamada Mara.Ela é realmente bonita, com os pés no chão, que vive sua vida e ensina com integridade. Acho isso tão importante porque muitas pessoas neste campo têm um grande ego espiritual sobre eles, que vai novamente o caminho.Trabalhei com muitos professores ao longo dos anos, mas saio das aulas de Mara com uma profunda sensação de paz e conexão. Não posso recomendar o suficiente ❤️
I go to Selina's for the yoga and meditation classes with the Canadian teacher called Mara. She's a really beautiful, down to earth soul who lives her life and teaching in integrity. I find this so important because many people in this field have a big spiritual ego about them which goes again the path. I've worked with many teachers over the years but I leave Mara's classes with a profound sense of peace and connection. Cannot recommend highly enough ❤️
Me gusta la ubicación, que esta limpio.. Lo único es que los accesorios del baño poco descuidado el agua sale por todos lados de la regadera pero limpio. (mejor que el de Isla en este aspecto)
Great place if you want to be in the heart of Playa and also want to connect with other fellow travellers. The hostel is well located close to the beach and directly at the famous 5th avenue with all it's restaurants, bars, shops and tour operators. The hostel itself offers nice rooms, a pool, a bar/restaurant and daily events like karaoke nights, game nights, etc. They also have a dive shop (we really liked), a tour operator and a barber shop in their area. The staff was friendly and helpful although we had some problems extending our stay for instance because we got told different things by them all the time. Still a very good experience for us.
Experiência excelente! Staff bastante amigável, local tranquilo e limpo!Cumprimentos especiais ao experience team, especialmente a Maria Ale pela receptividade e atenção!
O hostel é muito bom, ambiente arborizado, uma piscina muito boa. Os quartos são limpos todo dia. Usei muito a cozinha. A localização é excelente para quem quer ficar perto da rodoviária, trocar dinheiro e uma esquina da quinta avenida. Se você chegar de ônibus ADO você pode ir a pé para o hostel. A internet do hostel também é muito boa! A maioria dos staffssão muito gentis e prestativos, Mariale em especial foi muito receptiva e sempre presente, se tornou uma amiga e fez minha experiência ser muito mais especial!Indico muito para os viajantes que buscam um local agradável, calmo e agitado ao mesmo tempo!
I love my stay in. I like the fact there was water, I like the fact the bar gave you free water, I like the fact every staff was kind, patience, and nice. I like how everyone interact with you and gave a good service not just sitting down like they do in Selina Cancun. Playa del Carmen is well put together. I love it. Luis needs a raise.
Hi there! I’ve stayed at Selina during my vacations the place is wonderful!! The most ‘wow’ part was to meeting Luis the night receptionist! This guy is the funniest, he has a contagious laugh and his attitude of service was great! For sure I’ll be back to see Luis again and enjoy all the amenities offered at Selina.
The hostel is beautiful and is almost like a small town. Apart from the bedrooms, the bar and the pool area, they have a barber shop, a beauty salon, a co-working space and an activity center for meditation and massage, among other things. On every night they have something different going on, such as a salsa night, movie evening, karaoke evening or a pool party. The staff has been friendly and helpful, especially Laura. Hope to be back at Selina's in Playa soon again!
Estou neste momento no Selina, são quase 1 hora da manhã. Todos os bares e restaurantes da cidade fechados e os abertos com musica ambiente muito baixa. Ninguêm te avisa que terá que dormir dentro de uma discoteca.Transformaram o bar em uma danceteria é impossivel dormir é o unico estabalecimento hoteleiro da quadra inteira fazendo barulho. Neste aspecto um horror.....
Calle 2 Esquina Con La Quinta Avenida Colonia Centro Solidaridad, Near Playa del Carmen Maritime Terminal, Playa del Carmen/Playacar, Riviera Maya & Cozumel Island 77710, Mexico