I just want to thank you the hotel’s team for the impeccable experience I had staying there over this weekend. It really exceed my expectations. If you love to party and do some shopping the location is perfect. Definitely staying there again
starstarstarstarstar Stefano Glingani
I’m sorry to say I didn’t enjoy my stay here. When travelling, I have two non-negotiables for hotel rooms - clean, and quiet. Story was very clean, but it was never and in no way quiet.
First, music is piped into the corridors day and night, and one of the speakers was right outside our room (214) so we could hear it from inside. Second, there’s two bars downstairs - one belonging to the hotel, the other not. From mid afternoon, incessant loud music thudded away in the background until midnight, or 1am on weekend nights. It was audible over our TV and ear plugs didn’t deal with the bass. It made it impossible to chill out during breaks between sightseeing, disrupted our sleep and meant we were exhausted for our early flight home. It made me dread returning to the hotel after evenings out, which is totally opposite to what I wanted. Third, people outside the bar added to the noise. The windows seem to have no soundproofing as it sounded like the party was in our room. Finally, housekeeping were extremely noisy before 8am in the morning, loud voices and slamming doors (which made our hotel door and bathroom mirror shake), so catching up on sleep after being kept awake till late wasn’t possible either. If you are not a light sleeper, none of this will matter - but if you are, like me, be warned and view this as a deal breaker. I’d never have booked here if I’d known how noisy it is.
A few other irritants made me bristle at the price we paid too, and wonder why this is a four star place. The toilet door didn’t close properly, and kept popping open unless you locked it to maintain some dignity. There was nowhere to put underwear/socks - only hangers - so if you don’t like living out of a suitcase, you’re limited. I resorted to storing my smalls in the drinks cabinet (which was empty anyway, leading me to wonder why it was there instead of drawers). The TV only worked if you aimed the remote at the opposite wall or laid flat on the bed. There is no air con, and while the bed was comfortable, the pillows became uncomfortably flat as pancakes during the night. There is a lift, but if you choose to use the spiral staircase down to reception, take care as it’s really dark and only the last few steps have edge markings to help you see them.
On the positive side, the room was clean, the toiletries very nice, breakfast was great if you’re not bothered about hot options, and the reception staff friendly. The location is also excellent. If you’re not bothered about noise, you’ll probably enjoy staying here. If you value rest and sleep, I’d advise giving it a swerve.
starstar Sue Brunning
Great location and breakfast. Bar is also good. Recommend strongly against getting one of the rooms with a balcony, as people only get them so they can smoke. We couldn’t have our balcony door open once during our entire 5-night stay due to neighboring guests smoking on their balconies at all times. Definite waste of money. The music in the hallways at all hours is a bit much too - recommend bringing earplugs, but would be nice if the hotel would cut the hallway music by 10 or 11 pm or so. Overall, would happily stay here again but not in a room with a balcony.
starstarstarstar Chelsea Kinsman
Come here only if you love to wake up to the sound of a construction site at 6am. It's right opposite the hotel and it's very loud. I wouldn't recommend going until they have finished demolishing the neighbouring house.
Otherwise nice rooms, lovely staff and great service and exceptional breakfast. There's a cute terrace in the back.
starstar Teresa
I was greeted by Johan for a 2 nights stay. Johan was very friendly, helpful and professional right from the start.
I mentioned the room was hot and he upgraded my room immediately.
I enjoyed the breakfast and loved the cool vibe of the hotel.
Johan did an amazing job to enhance the experience. Hope to be back again!
starstarstarstarstar Justine Chen
Portuguese
English
Spanish
French
Armenian
Italian
