Solo me hospede un día, habitaciones algo viejas, no cuentan con wifi y no prestan toalla para alberca.
starstarstar Jonathan Lozano
Por favor, pídanle a las personas que no tiendan sus prendas interiores en los barandales exteriores del hotel. Da muy mal aspecto.
starstarstarstarstar Juanjo Rios
Sem dúvidas a nossa pior experiência! Eu e meu namorado chegamos e fomos atendidos por um recepcionista bem mal educado, sem vontade alguma de nos ajudar, respondendo as perguntas de forma grosseira. Viemos apenas dormir, então, até que o quarto serviu. NÃO RECOMENDO.
star Alessandra Brito
Alguien me podría pasar algún número del hotel,por qué marco a uno que termina en 0448 y no me contestan tengo semanas intentando 🥺.por favor o si alguien del hotel me leé por favor respondanme,ya mandé correo electrónico y tampoco por eso medio me contestan
star Sandra Gámez Mariscal
Hotel limpio El personal muy amable Las habitaciones tienen aire acondicionado Alberca limpia Muy recomendado
starstarstarstarstar Keren Diaz
The hotel was flooded with water. All of our things were soaking wet. Including some of our electronics. They promised to pay back, but that didn't happen
star Kristi Kuusk
Es un hotel limpio, su servicio de desayuno está regular y el precio es muy bueno.
starstarstarstarstar Oty Pineda
La ubicación fue lo que más me gustó, ya que hay transportrs público para moverte para el mercado, parque las palapas hasta la zona hotelera
starstarstar Alejandra izcA
Estuve hospedada tres días dos noches en ese hotel y la verdad mi estancia fue horrible para empezar la recepcionista es muy Mal servicio les preguntas algo y apenas si te contestan luego ni siquiera saben en qué habitación me tocaba ni siquiera sabía dónde estaba la habitación tuve que subir una la primer torre con maletas y bajar otra vez porque ahí no era era en la segunda torre y luego para terminarla no servía la televisión pedí ayuda y me dijeron que no estaba el de mantenimiento Al otro día todos los de recepción se echaban la bolita que elllos no les tocaba el caso es que nunca pude ver televisión en los 3 días Pedí ayuda para bajar mis maletas ya que traía a mi bebé de brazos y tampoco me ayudaron Única y última vez que voy a ese hotel
star Nely Ro.Cha
a very expensive hotel for what it offers, the television does not work, it does not have a wife in the rooms. some managers at the reception very unpleasant, the pool very small. nothing like in the photos they show
starstar roberto acosta
No hay wifi La alberca tiene mucho cloro El baño de la alberca si que está algo asquero creo se meten a cojer ahí jajajaj Mucha documentación para entrar los turistas si es haci mejor avisé. Con antelacion que requieren eso Estaal precio ni caro ni barato al precio
starstar Agnes117
Muy buen lugar para quedarte solo a dormir y precio muy accesible, reservé por price travel
starstarstarstarstar Luis Garcia
Servicio de recepción malo, parece el IMSS. Aguas trabajadores! No hay Wi-Fi en las habitaciones.
star David Quezada
No water in the shower or toilets in any of the 3 rooms we rented and this morning when I went to the front desk, their employee informed me it wasn’t his problem and if we wanted water, we should use the pool.
star Goodwin Concrete Pumping
La habitación estuvo tarde del check in, al cuarto no le servía la puerta del baño y el día siguiente no hubo agua en la torre :(. Las personas que atienden son muy amables
starstarstar Enrique González Vázquez
“With an attractive price leave the hope for comfort”
Pros: clean; comfortable bed; good food spots nearby; vicinity to ferry to Isla Mujeres; breakfast is not the worst!
Cons:
- they have FIVE unreliable wifi networks with ridiculous passwords and after all the effort - they WILL NOT even reach your room or pool area
- front desk makes you feel like an INCONVENIENCE. They did not provide useful tourist information and had no desire to help (where to rent scooters, where to do laundry…);
- one front desk member does not speak English at all and gets annoyed from 1 to 10 in 0.5 sec: she was very displeased that we asked for 2nd key to the room (which you will NOT get anyway)
- COVID test service that they promote (poster is in English) does not communicate in English/reply to messages
- shower takes MUCH longer to get warm, even by local standards, it will get tolerable but never hot
- pool area has just 4 sunbeds, try asking for more to receive an unforgettable smirk. Good luck with pool towels too.
- my grandma has better tv
- CHERRY ON TOP: your WHOLE STAY - DAY AND NIGHT - you will be accompanied by a sound of a “squeaking sneaker” with 7-8 seconds of rest - helps to practice peace of mind 🙏🏻
There is more but I think you got the picture.
If you decide to stay for a nice price - lower your expectation AND THEN LOWER THEM AGAIN
starstar Aleksandra Pegova
“With an attractive price leave the hope for comfort”
Pros: clean; comfortable bed; good food spots nearby; vicinity to ferry to Isla Mujeres; breakfast is not the worst!
Cons:
- they have FIVE unreliable wifi networks with ridiculous passwords and after all the effort - they WILL NOT even reach your room or pool area
- front desk makes you feel like an INCONVENIENCE. They did not provide useful tourist information and had no desire to help (where to rent scooters, where to do laundry…);
- one front desk member does not speak English at all and gets annoyed from 1 to 10 in 0.5 sec: she was very displeased that we asked for 2nd key to the room (which you will NOT get anyway)
- COVID test service that they promote (poster is in English) does not communicate in English/reply to messages
- shower takes MUCH longer to get warm, even by local standards, it will get tolerable but never hot
- pool area has just 4 sunbeds, try asking for more to receive an unforgettable smirk. Good luck with pool towels too.
- my grandma has better tv
- CHERRY ON TOP: your WHOLE STAY - DAY AND NIGHT - you will be accompanied by a sound of a “squeaking sneaker” with 7-8 seconds of rest - helps to practice peace of mind 🙏🏻
There is more but I think you got the picture.
If you decide to stay for a nice price - lower your expectation AND THEN LOWER THEM AGAIN
starstar Aleksandra “Sasha” Pegova
Nice Hotel for a couple of days. Good street food close by and OXXOs etc. Right in the center of everything.
starstarstarstarstar Maurice Corbeck
Lindas habitaciones en el edificio principal. El edificio trasero era medio viejo. Desayuno rico pero tiene costo extra.
starstarstarstarstar Micaela Apostol
Buen lugar, aunque tuve una mala experiencia con el agua, no había agua caliente porque se descompuso algo. Tardaron un día en arreglarlo. De ahí en fuera todo bien.
starstarstarstar AsenTionsz Music
Clean and nice. Definitely worth the price. Thank you all.
starstarstarstarstar Kevin Parrett
Las instalaciones no son tan malas pero el servicio es pésimo, no recogen la basura y los cuartos tienen las cortinas manchadas, no funciona la TV y todo se escucha al rededor. Si vas solo de paso esta bien, de lo contrario, no esperes ninguna amenidad ahí. Los empleados mal encarados a excepción de la chica de recepción.
starstar Gerardo Andre Gallegos
Falta muchísima limpieza en áreas comunes, hay insectos en la alberca, una cucaracha duró 2 días en la alberca, en la habitación No hay ventanas al exterior, tu ventana solo da al pasillo, se escucha TODO de los demás cuartos, pedí cambio de habitación y el señor mal encarado de la recepción solo nos dijo que después nos avisaba, nuestra ropa de cama no estaba completa. Lo único bueno es que hay agua caliente, hay wifi en los cuartos, cable y tv por cable.
starstarstar Nelly Cuevas
First hotel in Mexico.its nice but it needs renovations in the bathroom.the room and bed was very confortable.but the curtains were not enough to shade you from the light of the corridor.staff were kind
starstarstarstar Ana Pestana
Pésimo servio, asco de hotel, súper grosera la chica de recepción
star Nahum Avila Ortiz
Recepcao do hotel com funcionários nada simpáticos 2 andar do hotel não pega Wi-Fi Limpeza boa Piscina boa Restaurante só café da manhã não incluso
starstarstar Enzo Lucas
Péssimo atendimento. Wi-Fi não pega bem Não tem frigobar As cozinheiras são preguiçosa e tiraram o micro-ondas para não usarmos
star Miriachepak Chepak
Péssimo, não recomendo nem para o pior inimigo. Tirando a limpeza que é ótima, wi-fi de péssima qualidade, café de manhã sem muita opção e cozinheiras e atendentes de má vontade, recepção que não resolve nenhum de seus problemas ou te auxiliam quando necessário, um barulho infernal, pessoas fumando dentro da piscina, hotel sem regras, é quem mais pode bater portas, ligar música alta e jogar lixo pelas dependências do hotel. Não tem frigobar nos quartos, para usar um secador você precisa deixar seu passaporte com eles até a devolução. Um absurdo atrás do outro. Se você quer passar nervoso venha para cá!
star Elaine Ern
Melhor custo benefício de Cancun, só não tem frigobar dentro dos quartos. Não tem café da manhã incluso. mas ehproximo de vários lugares pra tô.ar café e comer.
starstarstarstar Robinho Felix
Para pasar la noche es buena opción la atención del personal en recepción es nefasta, no hay una empatía con los huespedes, la habitación comoda y limpia, el servicio de internet deficiente.
starstarstarstar Erick Rivera
Muito bom, funcionários super atenciosamente e quarto muito confortável.
starstarstarstarstar Wesley Fernandes
Las habitaciones del primer piso tenían olor a humedad siempre. Pedimos cambio de habitación pero el olorcontinuaba.
star Avi Murcia
Pésimo servicio. Sin agua. Ni aire acondicionado 2 días de 4 hospedado y no resuelven nada la verdad no lo recomiendo!
star Alex Alvarado
Horrible, el peor Hotel que te puedes conseguir. La habitación que me dieron estaba filtrando agua y me cambiaron. En la noche, antes de las 8pm la nueva habitación comenzó a filtrar agua del aire acondicionado, inundando el cuarto. La señorita de recepción me ofreció una habitación nueva pero que yo debía pagar porque era más grande, aún cuando el problema no ha sido ocasionado por mi. Luego aceptó que no pagara nada pero que debía cambiar de habitación a las 12pm del día siguiente y yo perder miactividad. Soy turista, vengo de otro país y tienen un pésimo trato. Solicité conversar con un supervisor, un encargado u otra persona con la que se pueda conversar para una solución y no quiso llamar a nadie. Falta de empatía, falta de compromiso y de atención al cliente. Fatal. No lo recomiendo. De no ser porque la hora y el corto tiempo no me lo permite, me cambiaría sin duda de hotel.
star Carla Sanchez
Muy recomendable! Y me volveré a quedar aquí sin problema.
starstarstarstarstar strada Garcia
This hotel is terrible the staff are but the service is terrible everything is terrible
star marisol garcia
El hotel está bien, solo que el aire acondicionado no servía bien, o estaba muy fuerte o se tenía que apagar, no había un punto intermedio
starstarstarstar Nayeli Cervantes
Le doy 2 estrellas solo porque la cama es cómoda, el desayuno es aceptable y porque tiene una ubicación conveniente si quieres ir caminando hasta el muelle de ultramar donde salen los ferrys a isla mujeres. Es lo único apreciable para mi en este hotel. Todo lo demás: atención del personal de recepción, limpieza, instalaciones, servicios, baño, aire acondicionado, prácticamente todo es muy malo. Este hotel es un hotel de carretera, un hotel de mala muerte, realmente no lo recomiendo
starstar Mitzel Carrera de Rada
Estou aqui a mais de 15 dias de férias.Localização do hotel não é legal tem um viaduto do lado que deixa a região escura e perigosa. O Hotel tem uma piscina ótima. Mas alguns funcionários bem chatos que vão arrumar confusão em tudo.Se você vem a negócios ok agora para férias nem pise neste hotel pois vai se estressar. Melhores hotéis sãoKavia no centro e Maya Monkey na zona hoteleira.
star Fernando Lima
come naked no clothes needed
starstarstarstarstar Enrique Salinas
Limpo, moderno, Internet péssima, não há uma mesa no quarto, não há frigobar, atendentes pouco simpáticos, piscina com água turva, não precisaria muito para ser perfeito...
starstarstar Arthur Gevaerd Neto
Lugar muito limpo, organizado e bom atendimento.
starstarstarstarstar Evelize Budib
Funcionários que realizaram o primeiro atendimento no dia do chek in não apresentaram nenhuma empatia, não realizaram o menor esforço em esclarecer duvidas, não sendo nenhum um pouco prestativo. Obs. O endereço fornecido no Booking na hora de colocá-lo lo no Google mapas e no Wase indicavam um endereço 4,5 km distante do hotel, só sendo possível chegar ao hotel através de informações fornecidas por terceiros, pois as tentativas de contato com o hotel foram incrivelmentedecepcionantes, ao ponto do recepcionista desligar o telefone na minha cara pois não fazia questão alguma de entender o que estava ocorrendo. E na hora da chegada ao hotel tentei explicar a situação para que ninguém mais passasse por isso, foram extremamente desleixados. HORRÍVEL O DESCASO COM OS HÓSPEDES!!!
star Flavio Thume
Estive lá por 15 dias. Temos que analisar algumas coisas, dentro desse valor é inegavelmente uma das melhores opçõesno centro de Cancun. Em 5 min de caminhada vc pode pegar ônibus R1 por 12 pesos ( 3 reais) te leva nas praias paradisíacas (zona hoteleira),10 min de supermercado e shopping, várias opções de comidamexicana ( boa) por 50 pesos cerca de 13 reais.Pelo menos 3 lojas de conveniência por perto. O Hotel tem quartos espaçosos ( fiquem no segundo andar) são melhores!Chuveiros , camas e ar condicionado impecáveis.Internet nota 1...Wifii somente no saguão. Fora isso... Super recomendo.
starstarstarstar ERICH Carvalho
Very clean and the personal happy and caring.
starstarstarstarstar Ara T
It’s simply terrible. The worst experience I had in my life. No internet, unfriendly stuff lying on your face, no water. Please avoid this at any cost if you can. Also weird people stay in this hotel. Not safe for girls.
star Dina Nasretdinova
Our experience at the Terracaribe hotel was short (a mere 45 minutes) but intense.
We arrived around 9:30 pm and once we checked in, making sure for the third time that we had a room with wifi, we walked up to our room using the stairs (there is no elevator in the structure).
Despite the fact that we were not Spanish, the communication was entirely in Spanish and not in English.
Once in the room, I went to take a shower. However, the towels were dirty and, main problem, there was no water!
So I got dressed and went back downstairs to ask when I would be able to get water.
"Maybe in 30/60 minutes", their response
I go back up to the room and while I'm waiting for the water to come back, I decide I want to check some stuff on the internet.
And here's another surprise: the internet doesn't work. The internet speed, checking it with fast.com, is 1 Mbps. How could I work with that speed? And why, all the three times I asked them about internet via email and face-to-face, they did not mention it?
No water, no internet, dirty towels, no elevator and no English-speaking employee: exactly what, besides a bed, does this structure that claims to be 4 stars offer?
I go back down to ask for an explanation at 10pm (in Spanish, of course, because no one speaks English) and besides the receptionists, who tell me that these are not their problems, I find a group of men at a table at the entrance, in an obvious state of drunkenness, who repeatedly invite me to relax.
The situation was so creepy and dangerous that we decided to leave, at the risk of not getting our money back, at 22.15 in another hotel that we found with no little difficulty.
I hope that no one else will ever have such an experience.
star Maria Teresa Sposato
The rooms are actually clean and nice but the location is terrible! Right next to the highway and there is a main avenue right in front of the hotel so you have the constant traffic noise. There isn’t much around this place either, so you are stuck and need to order a take away for dinner.
starstarstar Juliet for OnlyOnwards
First stat, excellent...second stay in tall section, not so good. There was actually 2 dogs barking at each other on the roof of the lower section of the hotel. I have no idea what they were doing there, but they barked all night long. If you book there it is worth getting a superior room, the rooms in the taller building are all the same, small and seemingly less cared for.
starstarstarstar Skottidogg10
We spent 3 weeks here and got the best deal in town! Unbelievably cheap price for such a lovely hotel very simple and clean, wonderful staff, and a great breakfast too! Easy access to shopping or anywhere you may want to roam. Taxi and bus service always available. I wish I didn't rent a car. location is safe to walk, I never felt threatened by the locals as long as I always smiled. You want a beach? 3 miles down the road for the free local beach with lots of seafood restaurants or spend $25 each on a voucher at the Krystal Grand hotel on the hotel zona to spend on food, drinks or gifts for the best beach deal in all of Cancun.
starstarstarstarstar Charm Lite
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