I like this location! Didn't want to stay at resort all the time this time.so choose here.felt very safe inside gated community. Not to far from downtown also nice shopping and coffee places across from. Walked to downtown on way to get steps in then took cab back.like 100 pesos.8 us.nice walk in the morning time... Maya ruin on the way.. Nice place to stop over!! I will stay here or around here if i want to go out not just relax in the resort.
Food are ok. Will get bored of buffet after few days.. But I'm not so interested of huge meal and regular intermittent fasting person.Mexican restaurant was my favorite.you could have healthy meal depending on how you choose.
No coffee maker in the room was my huge disappointment.
Loved adult pool side with little extra fees. Quiet and huge room.
It was nice with the price.
We stayed high end resort usually but over eating and drinking...this was very different experience. Very active and energized fun trip.
starstarstarstar Y K
At the price point, for an all-inclusive, you can't beat the level of service (Antonio and Aurora) were exceptional. Non-stop cleaning, the beach, and overall tropical appeal this place provides. The catamaran and kayak were inclusive. Volleyball on the beach, as well as other non motorized activities. The various engaging activities are also a plus. The drinks and food, not so much. The ride from the Cancun airport was much longer than expected. If you are looking for a secluded get-away, try this spot.
starstarstarstar Sandi Jackson
This place is pretty nice but I hated and I'll emphasize hated the check-in process. It's stupid, redundant, extremely long and inefficient. They have you do things they can do and things you could do online before you get there. But no, stand in a very long line and do it while you're already tired after traveling all day and don't have things explained to you very well.
And the WiFi here needs bigger routers to support the demand. The bathrooms are really far from the beach and main pool.
Other than that the place is clean, friendly, pretty. The buffet is good. Plenty of chairs around the beach and pool. The beach area is gorgeous.
We were upgraded to the courtyard rooms across the parking lot by the gym. Very nice area.
I had a massage in the spa, "Cristian" was very knowledgeable and did a great deep tissue massage. The spa was beautiful, clean, inviting and relaxing.
Overall I recommend this place. They just need to fix the check-in process.
starstarstarstar Izzidy Smith
I’m giving the 2 stars solely to the kind and helpful staff & the nice pool. Everything else in my book was a 0-1. They also keep the grounds maintained! There are ALWAYS workers cleaning something on the grounds.
There is a nice main pool if you’re looking for a fun vibe with some water activities and there is a separate location that has a “chill” pool with cabanas and hammocks.
Okay, now the bad. Which is unfortunately a lot.
The food was horrendous - I mean, we left to eat elsewhere or ordered in almost every single day. The times that we were stuck with the snack bar/buffet.. we DREADED. And the restaurants? You’re only allowed to book 1 restaurant for dinner every 3 nights. So on a week vacation, you can eat at only 2 of the restaurants. And it is only for dinner.
We left, and paid, to eat ANYWHERE else on an all inclusive resort. That should tell you everything you need to know.
Next, the entertainment (on the resort) was non existent. They host one single show nightly that lasts for 1 hour. That is it. And it is a nice show, but that’s it. There is no place to dance and drink, The lights and music get shut off at 10 pm.
Okay, the alcohol. Oh my, the alcohol. It is SO watered down, you will end up drinking a gallon of juice before you even get a buzz. (The bartenders are so friendly though.)
Here is my recommendation: GO TO 5TH AVE!! That is where you will find good food, drinks, shops, entertainment and a sliver of culture!! The taxis are super cheap to get here as well.
starstar Cristina Walker
The resort was very family friendly, the check in was longer than expected but the services are great. The staff in all the restaurants, bars, pool side, gym, laundry, and activities were so kind, nice and friendly.
The food was the only thing that was sub par, we were hoping to find more traditional food. Not just the usual things at the buffet for breakfast, lunch and dinner.
The rooms were very clean and service was everyday, the various locations for drinks was fun for our 4 kids.
Each reservation for dinner was fun filled with great service, they even went above and beyond setting up things for a birthday party.
The beach was cleaned everyday, but the water was filled with algae that didn't let us swim as much as we would have liked.
I would recommend this hotel and its services.
starstarstarstar Jeff Jewkes
The resort was very fun to stay at even though it was raining several days I was there. Many of the employees are very funny and the food is very good. Some of the restaurants have strange meals like octopus, while some tend to have more common food like marinated chicken. There are also dozens of drinks to get all free of charge(Most have alcohol but there are probably ~2 dozen without alcohol). There are also shows every night that include dancing and occasionally acrobats that are very talented. This is a very nice resort to stay at if you get the chance.
starstarstarstarstar Matthew
This was our second time at this resort and I can say it feels like home now. The rooms and the food are nothing special but everything else is amazing. The staff are friendly, the beach is beautiful, the entertainment is decent, and the drinks are....well... unlimited😂. The resort is very well kept and cleaned daily. Our room was also cleaned well daily. We had a great time and we will be back soon! Thank you Viva Wyndham Maya.
starstarstarstarstar Gigi Dimi
Food was tolerable, good scenery the place is really clean. I love the updated rooms. Very good staff, the kids club is awesome, they just need more update on that for the swimming and games with the kids. The shows are good, they can start off a bit late so they run up till 11pm. The beach is minutes away. And the Shopping centers is right across the street, this location is nearby everything. You get your monies worth,
starstarstarstar Queidia Channel
The food quality was very poor. We were only able to eat at the “nice” restaurants that required reservations once every 3 nights that we stayed, which we were not made aware of when we booked. The “nice” restaurants consisted of a Mexican restaurant, a Mediterranean restaurant, and an Italian restaurant. The Mediterranean was not Mediterranean whatsoever, it was Italian. None of the food was authentic, not even the Mexican food. Everything is extremely outdated, the decor, the entertainment. POOR EXPERIENCE. Spend your money elsewhere, I beg you.
star Jordan Edwards
We had an amazing vacation (16days),the hotel is beautiful, not too big with little jungle and small animals. Amazing beach kept cleen all the time.The location of the hotel is great, (10minutes by bike or 30 minutes by walk to the center of Playa del Carmen). Food very tasty and big selection of alcohol. Big thanks for the whole bar team, they made us feel very special, and we always received amazing service. We loved the show, every evening was a different one, especially trapeze show, that was something really amazing. Lots of activities. The animators team super friendly and helpful: Angel, Alejandro, Tony, Daniel, Emanuel(trapeze). I'll definitely recommend the hotel to friends and family.
starstarstarstarstar Katarzyna Okraska
DON’T GO HERE! Don’t waste your vacation time and money here! The food was very very BAD, and will definitely ruin your stomach. Microwaved food taste better. The rooms were very outdated and smelled of mold. We waited 3 hours for check-in.To say something good, the waiters were nice and the entertainment shows were great!
star Stine Bertel
Good value !
The hotel is smaller and manageable for someone with reduced mobility. But the outstanding recognition goes to the staff who was always ready to help my mother who walks with a cane .
She even got into the beautiful beach!
Thank you for making this holiday a great respite from the stressful months of the pandemic .
starstarstarstarstar Karina Serrano Vargas
I stayed at this resort from 9/14/20 until 9/19/20. I want to write a detailed review because I personally rely on reviews to make my decision on where I want to stay.
This has been one of the best vacations and stays I've ever experienced in my life. Viva Maya is relatively small compared to larger hotels in the area, but that makes it that much more comfortable. The walk from my room to the beach, restaurants, lobby, etc was no more than 3 minutes. I loved that I could get from one place to another without getting lost. My room was clean and comfortable, the cleaning staff does an amazing job at making sure everything is sanizatized prior to your arrival.
When I arrived my temperature was checked and my luggage was sprayed with disinfectant. I was also asked to step in a special floor mat that cleans the bottom of my shoes. All the staff members wear a mask at all times as well.
What truly stood out to me during my stay was the attention to detail and professional and kindness on behalf of all the staff. Regardless of the amount of questions I had about the hotel, activities, etc everyone was very kind and helpful. From the front staff, to the amazing servers at the restaurant... My husband and I joked that we received better treatment here than in top restaurants back home.
The food is delicious, I highly recommend the Mexican restaurant at the hotel. I liked that the food at the buffet is served by staff so the guests are not all touching the same serving tools. The buffet area is always kept clean and the food is really good there as well.
Some tips:
Before doing a water activity, pool or beach go to the towel stand behind the pool bar and get your towels for the day.
If you need a taxi somewhere simply go to the staff at the main lobby and they will call a cab for you. Also there is a chart posted at the entrance that shows how much it costs to take a taxi to the most common destinations.
The night time shows start at 9:30pm I suggest arriving a few minutes before to grab some seats.
The hotel offers lots of free a activities such as paddle boarding, kayaking, riding a catamaran, etc. You need to book these activities the day off as availability is decided according to the winds and ocean quality that day. Arrive at the reservation kiosk at 9am to reserve one of those activities for the day. The kiosk is on the beach behind the camataran boats.
There is a money exchange office, car rental office and excursion booking spot all in the lobby. My husband and I booked the snorkeling tour to Conzumel and had a wonderful time there.
starstarstarstarstar Laura Hoyos
Extraordinary food, everything was delicious. To bad the swimming pool is too small and closes pretty early. Nice beach front, calm water. Great personnel!!
starstarstarstar Emelin Iga Garza
The pillows are the absolute worst and they told us they don’t have ay other type to give us. Food at the restaurants is not good but the snacks at the pool are good specially the pizza.
They never answer the phone when you call for assistance from your room.
There is only one elevator for all the room buildings.
The location is good as it is very close to downtown
The beach is not like a Cancun beach but it is decent.
I personally would not go back because for the price I could have gotten a better experience
starstarstar Ana Brown
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